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bright people, bright ideas, bright solutions
Field Management Solutions B.V.
Field Management Solutions B.V.www.fieldgroep.nl
What is internal company social media
WIKI
Blog
TweetMicro Blog
Forum
RSS
Virtual teams are now the regular way of working
Linda and Hans
Both work at the same company
Working on opposite sides of the world or
country Working on the same problem
How can internal company Social Media
help them? www.FieldGroup.nlwww.marcdenheld.com
Requirements
• Process• Systems and tools• Support
Select your Social media Domains
CustomersCustomers EmployeesEmployees PartnersPartners
Processmanagement
Productmanagement
Company Organisation
Document management
Project Management
Communications
Innovation
Knowledge Management
www.FieldGroup.nlwww.marcdenheld.com
ParticipantsFunctionsPortal
The Portal Must fit the work-process
Portal Yammer
Wiki
Chat
All staff
Polls
Broadcast events diary
Personal
Group/ Team/Project
BroadcastSocial File
share
QuickR
Knowledge share
Knowledge search
Document share
New Knowledge
Q&A
Document Archive
www.FieldGroup.nlwww.marcdenheld.com
EU
Functional requirements.· Flex workspace with follow
me telephone · Single Sign-on· Multi application anywhere
login with single look and feel
Login
DEU DEU
EnviromentWindows start
screen EU Wide
Portal start screen EU Wide
Portal screen Country
Input
Process flow
Enter Sign in
Network
Login Y/N
Login Y/N
Functional requirements Log in.· Log sees if you are external ·
Output Login Password?
DEU portal Container
Functional requirements EU Portal.· Portal is container for all
lower portals· Compulsory entrance· EU News· EU links
DEU NL
DEU portal Filling
DEU portal Container
Country portal Filling
Portal screen Department
DEU NL departmental
DEU portal Container
Department portal Filling
Functional requirements Country Portal.· Compulsory entrance· EU Portal as container· Country specific field
dropins in containers· Social media stays
international· Links to Country
functionality activates popups
News Menu: DEU Denso Country NL DE etc. NL Departmental news
Menu driven Selection of
functionalities
BMS Menu:DEU EU Country NL DE etc. NL Departmental Data
KPI Menu:DEU Country NL Departmental data
NL
Social Media Menu:DEUForum--------------------------------------------------------------------------------------------AllWiki-----------------------------------------------------------------------------------------------AllTaxi ------------------------ Country specificYammer-----------------------------------------------------------------------------------------All
Cloud
EU
NL
Link Service Menu:DEU Country Departmental
Network
EU
Country
Functional requirements Departmental Portal.· Compulsory entrance· EU Portal as container· Links to departmental
functionality activates popups
Functional requirements News Block.· Editing rights, Easy Editing from diverse countries, No need for programming skills· EU Portal as container, Menu driven like news web page· WEB 2.0 functionality (Like and comment fields)· Statistics on use and Click behaviour· Archive function , Searchable· Compatibility Attachments: Photos, film and sound , Live links in the site WEB links
Possibly think of Multi language text. Functional requirements BMS.· Drop down menu driven· Searchable by document· Searchable by text· Version control· Document management rules
Functional requirements KPI Window.· EU Portal as container· Start window DI corp mining down to department via popup· Live feed
Functional requirements Social medial.· EU Portal as container only mining to country if it is a country specific app.· Deu people link?·
Functional requirements Link Service.· EU Portal as container· Dropdown Menu driven service to country to department
Portal DesignRequirements
BMS Country
Click to select Click to select Click to select
Denso
External Link Service Menu:DEU Country Departmental
Link arcive Menu: QuickRDEU Country Departmental
Functional requirements Link Service.· EU Portal as container· Dropdown Menu driven service to country to department
www.FieldGroup.nlwww.marcdenheld.com
Plan our Social media environment
Internet Portal Support and Suppliers
7Field Management Solutions B.V
• External providers– WEB design
– Blog supplier
– Knowledgebase
– Micro Blog Supplier
– Search supplier
– Host
• Internal Suppliers– Content Providers
• News sources• Portal Text• KPI Content• Blog subjects and instigators• Training Content
– Editor
– Blog Master
– Knowledgebase Master
– Security agent
– Support
Software
Hardware
Support
Access
Local
server
Cloud
Stand
alone
Global
servers USA Japa
n
Business Process
Portal
IS environment
WIKI
Blog
TweetMicro Blog
Forum
RSS
www.FieldGroup.nlwww.marcdenheld.com
What is the success formula?
• Your daily work should create content and an audience• This will motivate us to create content• Creation of content becomes an effect of our work• It becomes a forum to make contact and share ideas• Social media software facilitates our work
WIKI
Blog
TweetMicro Blog
Forum
RSS
Example: Event–Driven Blog or Wiki
Step 1:An event of importance is recognized
in enterprise software, such as a single supplier for a key component.
Step 2:The event is categorized as one that requires a collaborative approach for resolution, one that goes beyond the
current contact possibilities
Step 3:A blog or Wiki is created that contains
links to all the information to start working on the problem, in this
example supplier and component info
Step 4:The appropriate people to solve the
event are notified and use the Blog or Wiki to collaborate to resolve the
problem
Step 5:Resolution can be linked to
relevant(Master Transaction) data to make the decision process
traceable.
9Field Management Solutions B.V
WIKI
Blog
TweetMicro Blog
Forum
RSS
www.FieldGroup.nlwww.marcdenheld.com
Example: Linked-In use.
Company - pageCompany - page
Outbound:Company Profile and brandingNewsEmployment OpportunitiesMirror Tweets
Inbound:Response to Job linksFAQ’s
Cross reference:Employee linksAlumni Links
10Field Management Solutions B.V
WIKI
Blog
TweetMicro Blog
Forum
RSS
www.FieldGroup.nlwww.marcdenheld.com
Example: Micro Blogging service
Step 1:Send a
statement or question.
Step 2:Answer
Step 2:Re-tweet
Step 3:Multiple Re-tweets
Could be interesting as a topic of information for communications
departments
Staff members
feel involved
even when not
at the office
Staff members
feel involved
even when not
at the office
Staff members discover skill sets outside normal work
structure
Staff members discover skill sets outside normal work
structure
Inter departmental discovery of
skills interests and knowledge
Inter departmental discovery of
skills interests and knowledge
Advantages
11Field Management Solutions B.V
WIKI
Blog
TweetMicro Blog
Forum
RSS
www.FieldGroup.nlwww.marcdenheld.com
bright people, bright ideas, bright solutions
Field Management Solutions B.V.
Field Management Solutions B.V.www.fieldgroep.nl
The new way of working has become the regular way of working.
Is your company ready?
By:Marc den Held
Mail: [email protected] Blog: www.marcdenheld.com
@marcdenheld