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© Starmark International - all rights reserved Murray Izenwasser [email protected] Twitter: @murrayiz www.linkedin.com/in/murrayiz 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/ Friending/Following/Linking/ Digging between ourselves?

Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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My presentation to Social Media Club of South Florida on April 14, 2009 and at BarcampOrlando on the 18th. I discussed how Social Media is not a strategy unto itself, but a tactic like other marketing tactics that would support a compaign that supports a organizational strategy. Also discussed the process we go through to develop social media programs for our clients, in a case study for Nova Southeastern University.

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Page 1: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Murray [email protected]

Twitter: @murrayizwww.linkedin.com/in/murrayiz

140 CHARACTERS OR LESS: Is Social Media Driving RealBusiness or are we just Tweeting/ Friending/Following/Linking/ Digging between ourselves?

Page 2: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Using Social MediaStrategies to

Drive Real Business

Page 3: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

UsingBusiness Strategies

to Develop GreatSocial Media Tactics

to Drive Real Business

Page 4: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

How Many?

Page 5: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Why?How Many?

Page 6: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Successful

Marketing?

Page 7: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Marketing

Successful?Hint: It’s Strategy :

Page 8: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Hits aGrand-Slam

Page 9: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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A: 30 Years

Q: What is thedifference between

Twitter and CB Radio?

Page 10: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Has Social MediaJumped the Shark?

.com, April 8, 2009

I honestly do not get why Twitteris interesting or useful if you are followingnormal everyday people’s tweets. Unless, ofcourse, you are using technology to become amore efficient stalker. Why do I care about themundane details of other people’s lives? Don’tI have enough of my own mundane details todeal with?

Page 11: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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So are we just

talking toourselves?

Page 12: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

BRAND

Tactic

GoalStrategy

Campaign

Social Media?

Social Media?

Social Media?

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Social Media!!!

Page 13: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Imagine if you will:

25% Churn Extremely Competitive Limited Traditional Media $76,000+ 3-4 Year Decision Cycle

Welcome to

13-17 years old

Page 14: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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1. Critical Mass (Current Students)Winter/Spring 2009

2. Roll out to prospective studentsSpring/Summer 2009

Understand

Setup

Launch

Roll Out

You A

re H

ere

Page 15: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Recruitm

ent-H

igh sc

hool

Recruitm

ent-T

rans

fer

Scho

ol B

rand

ing &

Lead

ersh

ip

On Ca

mpu

s Co

mmun

ity

Alum

ni &

Influ

ncer

s Lo

yalty

Prom

oting Ca

mpu

s Ev

ents

Social Networking Sites

Build your own (ASU is Talking)

x x x x

Bebo x xClassmates xCollege Tonight x x x xFacebook x x x x x xFlixster xFlickr x x xFriendster x x x x xHi5 x x x x xLifeAtCollege x x x xLinkedIn x x xMeetup xMySpace x x x x x xmyYearbook x x x x xTakkle x x xTwitter x xYouTube x x xZinch x x x x

Understanding / Research

Page 16: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Networking / Linking Strategy

Page 17: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Deploy

Page 18: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Don’t Forget SEO

vs. vs.

Page 19: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Page 20: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

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Build it and they will NOT come

NSU Fan FrenzyEvent

Page 21: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Page 22: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Page 23: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Page 24: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Page 25: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Engagement

Metrics

$$?

Page 26: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Putting It All Together

Murray, please switch over to the video

Page 27: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

Social Media is a Tactic

Build it and they will NOT come

Don’t forget about other media

Make sure your strategy is flexible

TOS and Platform ‘Enhancements’

Recruit from your base, THEN leverage

Make sure you have a budget for the “recruitment” phase

Your Mom was right about First Impressions

Takeaways

Page 28: Social Media Club and Barcamp Orlando Presentation - 140 CHARACTERS OR LESS: Is Social Media Driving Real Business or are we just Tweeting/Friending/Following/Linking/Digging between

© Starmark International - all rights reserved

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Murray [email protected]

Twitter: @murrayizwww.linkedin.com/in/murrayiz

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Shameless self-promotion:If you enjoyed this presentation, please

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