Smart Government or mGovernment?

Malek Al Haddad malekhad@gmail.com

“I want UAE Government services to be delivered

to the public through mobile phones”

HH. Sheikh Mohammed bin Rashid Al Maktoum

All departments should consolidate the management of their government mobile services: efficiency and security.

Services need to be upgraded from simple notification to more advanced administrative transactions.

Focus on compatibility and accessibility.

Instead of just porting website to mobile, development of new mobile services are needed (talking advantage of the latest technologies).

Improvement of security measures and mobile government common security infrastructure recommended.

Utilization of mobile office as soon as possible.

Goals as per the initiative

But…

Smart Government means Smart Services

What is the smart Service?

What is the smarter or smartest Service?

What is next? Wise Process???

Terminology

Suggested Terminology

Smart Service means getting the service in

the accurate time with almost zero effort

Build hope, life and the future, and to make people happy… To make sure that the

people of the UAE wake up in the morning with a smile on their faces

HH. Sheikh Mohammed bin Rashid Al Maktoum

The Smart Process is

Non Process

this is the title of new book about business process reengineering will publish soon – Author: Malek Al Haddad

Has led to

• LBS (Location Based Services) • M-Commerce • Augmented Reality • Targeted Marketing • Ubiquitous Life

• Increased processing speed • Reduction in size • Longer battery life • Improved communications • Familiarity with technology

Technical Development for New Services and New Opportunities

Technologies Involved

Source: Gartner, Rick Howard & Andrea Di Maio, Top 10 Strategic Technology Trends for Smart Government, 2013

Mobile Technology

is the first item

Designed to be used

by single user –

Personalized

information

Reached a

tremendous users

All what you need Services delivered

through a more

personal familiar and

friendly device

Identify caller

location

Cheap power

resource

Best coverage Always “On”,

mobile devices that

are designed to be

carried around for

instant information

Services and Information Delivered Anywhere at Anytime

Mobile Devises have become

the perfect delivery medium

to target and rich users

Comprehensive & Strategically mGov Plan

Minimizing Trial & Error

•Create an Environment that enables the mobile government

Maximize Citizen Satisfaction

•Shift to mobile based government services whenever and where ever the citizen needs the service.

Developing Government Productivity

•Support mobile work for government officials.

•Mobile office enabling remote smart work.

•Mobile based on-site field tools.

Inte

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bility

Sta

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are

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erv

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s

Ba

ck

en

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Layer

Local Administration Authority Ministry

Fro

nt

La

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r

E-government Portal Mobile Portal

Mobile Platform

Mid

dle

La

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r

Government Secured Network

FEDNet

Data Center

• Telecom operators.

• Government.

• End users.

• Device manufacturers.

• Infrastructure providers.

• Application developers.

• Content developers and enablers.

Stakeholders

Infrastructure

• Data Center.

• Mobile Cloud

Computing (MCC),

IaaS, BaaS, StaaS.

• Network (FEDNet).

• BYOD Environment.

Platforms

• Mobile Gateway

Platform.

• Government

Cloudstore.

• Shared Services:

M-Payment.

M-Signature.

• E-Participation

• Wallets

Apps

• Location-Based

Services.

• Sensors-Based

Services.

• Incidents Monitoring

as a Service.

• Tracking as a

Service.

• BYOD Apps.

• SaaS, DaaS.

• BaaS.

1. FEDNet SG needs one GSN

3. Mobile Cloud The only way to

augment the limitation of mobile resources

2. Mobile Platform SG needs

One Platform

4. Government Cloudstore

One trusted shop for Gov. Apps

7. Sensor-Based Services

Incident alarm as a service

6. Location-Based Services

(Vehicle tracking as a service)

12. Internet of

Things (IoT) and

Big Data M2M

11. mSignature Mobile Operators

PCS EIDA

8. Smart City

Platform Smart Building Indicators,

Monitoring and Controlling

10. mPayment Federal

mPayment Gateway Wallets

9. BYOD The new concept

of mobility business

5. Cloud Services XaaS… For all business

platforms (MS suit, CRM, PMP…)

We GROW we change, we change we GROW

Thank You Malek Al Haddad

End of Part1