THE New generation Wallboard solution for Contact Centers

Harness the power of Smart Visualization

Innovative multimedia wallboard displaying Genesys statistics and metrics from any third party data sources

SLIDY OVERVIEW

Wallboard benefits for your Genesys Contact Center

Real-time visibility of contact center operations

Quick informed decisions and actions

Centralized Key Performance Metrics

Agent engagement and motivation

Limitations of current Wallboard solutions

Limited to GRID design and representations

Limited customization possibilities

Limited support for screen resolutions

Lack of true responsiveness of web interfaces

Limited set of widgets

Limited data sources

✔ Limited support for screen resolutions, typically 1280 x 720 and 1920 x 1080

✔ Fixed layouts or limited responsiveness

✔ Limited to grid by design!

✔ Limited slide or wallboard transition

Standard wallboard solutions Smart wallboard

So what’s the difference between Slidy and other Wallboards?

✔ Drag & Drop, resize and move widgets like on an MS Powerpoint slide

✔ Support for any screen resolution including tablets and smartphones with true responsive widgets

✔ Calendar based wallboard scheduling

✔ Fully responsive layout

✔ Limited data sources ✔ Genesys metrics and any Webservice or Databasedata sources

Standard wallboard solutions Smart wallboard

How about widgets and customization features?

✔ Limited to No animation

✔ Limited widgets (KPI, limited Charts, Grids not suitable for wallboard, etc.)

✔ Limited customization (title font size and color)

✔ Limited threshold actions (color change) ✔Multiple threshold actions: Move to another slide, change color, play sound, display badges, icons & text, email notification

✔ KPI, Gauge, responsive Grid, Bar chart, Line chart, Pie, Doughnut, Video, iFrame, and even custom code

✔ Extensive customization of all widgets (fonts, size, colors, all chart options, animation, transitions, etc.)

✔ Custom animation of every widget with a large set of animation effects, movement, transitions

Standard wallboard solutions Smart wallboard

Standard wallboards vs Slidy

✔ Who says that wallboardshave to look dull?

✔ Who says that KPIs can only

be displayed in

✔ Who says that wallboardscan’t have enhanced thresholdactions with

SQUARE Format

animations?

THANK YOU

support@cc-expertise.com

Harness the power of Smart Visualization