Slaying the Dragons of Agile, DevOps and ITSM Information Flow

World®’16

Session:SlayingtheDragonsofAgile,DevOpsandITSMDarrenArcangel,Sr.PrincipalServicesArchitectCATechnologies

AMX18S

AGILEMANAGEMENT

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Abstract

DevelopersnowwritecodeusingAgilemethodologiesandareautomatingapplicationdeploymentintoOperationsviaDevOps.AutomationtoolsspeedupdeliveryofapplicationsintoOperations.SohowdoesITServiceManagement(ITSM)playinthischangedworld?HowdoesOperationsknowthatachangetoanapphasimpactedtheCMDB?AndhowdowetransformthisnewinformationintoknowledgefortheServiceDesk?Pleasejoinco-authorofthenewbook,"ITIL®andtheInformationLifecycle- IntegratingAgile,DevOpsandITSM"tolearnmoreandreceiveyourfreesignedcopy!

DarrenArcangelCATechnologies-Sr.PrincipalServicesArchitect


DiscussionTopics

SYSTEMDEVELOPMENTLIFECYCLE(SDLC)– AGILESOFTWAREDEVELOPMENT

SOFTWAREDELIVERY– SOFTWAREASASERVICE

BOOKGIVEAWAY/Q&A

DEVELOPMENTTOOPERATIONS(DEVOPS)

ITSERVICEMANAGEMENT

DOWECAREIFORHOWTHESETIETOGETHER?

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ITILisaregisteredtrademarkofAXELOSLTD.


AgileSoftwareDevelopment

§ SystemDevelopmentLifeCycle:Processforplanning,creating,testinganddeployinganinformationsystem

§ Agilesoftwaredevelopment:Asetofsoftwaredevelopmentprinciplesthatadvocate:– Planningandearlydelivery– Continuousimprovementandflexibleresponsestochange

AGILESOFTWAREDEVELOPMENT


Example:ScrumAgileFrameworkFormalizedforSoftwareDevelopmentProjects


SoftwareDelivery– SoftwareasaService(SaaS)

§ Softwarelicensinganddeliverymodel

§ Subscriptionbasisandcentrallylocated

§ On-demandsoftware


DevelopmenttoOperations- DevOPs

§ Combinationof:– SoftwareDevelopment– ITOperations

§ Automationwith:– Continuousdelivery– Continuousintegration

§ Fasterandhigherqualitysoftwarereleases

DEVOPS


NonProduction

InformationFlowExample– ContinuousDelivery/ContinuousIntegrationPerspective

Git

Artifactory

TWISTLOCK

Production

Codecheck-in

Build

UpdateRepo

PullfromRepo

RunscanDeploy

Runtimescan


ITServiceManagement– ServicesLifecycle

§ ITIL:themostrecognizedframeworkforITSM

§ Lifecycleofdeliveringcustomervalueintheformofservices

§ EmphasisonITOperations

THEITILSERVICELIFECYCLE

ITILisatrademarkofAXELOSLTD. ITILisatrademarkofAXELOSLTD.


KeyITILProcess– ChangeManagement

§ AnauthorizedchangedintheinputtoReleaseandDeployment– ChangeManagementprovidestheauthorizationforthe

deploymentwork

§ MustbetightlyintegratedtoDevOpsmethodology– Releaseplansareasignificantpartofthechangeschedule– ChangesandReleasesmustbeplannedtogether

SCOPE:ALLCHANGESMUSTBERECORDEDANDMANAGEDINACONTROLLEDWAY


ChangeManagementProcessModelExample


KeyITILProcess– ReleaseandDeploymentManagement

§ Purpose:plan,scheduleandcontrolthebuild,testanddeploymentofreleases

§ Value:Deliverchangesfaster,atreducedrisk,andatoptimumcosts

§ Scope:– Applications– Physicalandvirtualassets– Trainingandprofessionalservices(includingcontractsandagreements)

PROCESSTOPACKAGE,BUILD,TESTANDDEPLOYARELEASEINTOLIVEUSE


ReleaseandDeploymentManagementProcessModelExample


KEYITILProcess– ServiceAssetandConfigurationManagement(SACM)

§ CIsandassetsarecontrolledbyChangeManagement

§ Value:– ITstafftounderstandtheconfigurationandrelationshipsoftheservices– Betterforecastingandplanningofchanges

§ Scope:– ThecompletelifecycleofeveryCI– Serviceassetsthatneedtobemanagedinordertodeliverservices

SCOPE:ENSURECIsAREIDENTIFIED,BASE-LINEDANDMAINTAINED


ITSM:Service,Release,ControlandValidationProcesses


ITSM:Service,Release,ControlandValidationProcesses


TyingItAllTogetherAgileSoftwareDevelopment– DevOps– ITServiceManagement

WHATISTHECOMMONDENOMINITOR?

§ Services:– Softwaredeliveryintheformofaservice - SaaS– PlatformDeliveryintheformofaservice - PaaS– InfrastructureasaService - IaaS– ITService Management

§ Service:Ameansofdeliveringvaluetocustomers


Whyarewedoingthisanyway?BusinessValue– SolvingCustomerProblems

§ Purposeofabusiness:Tocreateacustomer

§ Thecustomerdetermineswhatthebusinessis

§ Thevaluecreatedtoacustomer

§ Business=CustomerValue

BUSINESSVALUE


BookSigningandGiveAway

§ IncludestheimpactofDevOpsandAgileonInformationprocessing

§ Describeshowdatamanagementaddsvaluetobusiness

§ IntegratestheITILcoreprocesseswithdatamanagement

§ Overviewofmechanismsandmethodstomanagedataandsecurityriskmanagement

§ Includespracticaltipsandchecklists


RecommendedSessions

SESSION# TITLE DATE/TIME

AMT05S CAServiceManagement:VisionandRoadmap 11/17/2016at11:30am

AMX113S AnIntegratedITAMandITSMStrategytoBetterControlITServicesandAssets 11/17/2016at12:45pm

AMX10SCaseStudy:ITSMProcessAutomationatCerner:We’reallin!

11/17/2016at3:00pm


MustSeeDemos

ServiceDeskandSupportAnalystxFlowExperience

SoftwareandHardwareAssetManagement

RequestManagementandSelf-service

ManagementInsights–ReportingandDashboards


Questions?


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AgileManagement

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Technology

Slaying the Dragons of Agile, DevOps and ITSM Information Flow