This session outlines the fundamental elements of SharePoint User Experience and how these elements impact the expectations of your users and overall user adoption See examples of both good and bad user experience design in SharePoint and the impact to user adoption. This session covers basics of usability, interaction design, and the psychology of users.
USER EXPERIENCE is NOT how it looks. USER EXPERIENCE is NOT a Sexy Web Site
Experience happens.
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Experiences happen, �whether or not you plan them. �When not intentionally designed, there’s a high likelihood�of the experience being poor.
Design, by very definition, is the act of solving problems. In order for anything to be designed well, we must first identify the problems we are trying to solve and the goals we are trying to reach.” Jeff Croft Web Designer, Blue Flavor
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SharePoint Branding Look and Feel Styling, Colors, Fonts, Gradients Visual Design Interface Design Navigation Design Content Design Interaction Design Information Architecture Features and Functional Requirements Functional Design Content Requirements Goals, Objectives (Biz and User) Which is the most important Plane? Successful interfaces make the most important stuff quickly noticeable Structure design defines how functionality will work Skeleton defines what form that functionality will take Concrete presentation Refined level of detail
SharePoint UX
The Rest
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People As for UX and Generally mean the look and feel.
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What do you think goes in each section as it relates to SharePoint?
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So You Know What You’re Building If you write it down or visualize it, everyone will know what the project’s goals are. Allows you to hand out responsibility easier. So You Know What You’re NOT Building Lots of ideas sound good, but probably don’t align with the strategy. Also keep in mind your time allotted and budget provided.
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Content, functionality, and aesthetics come together fulfill our goals Skeleton plane – how elements were arranged on the page Surface plane – how these elements should be presented visually
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Understand how many layers there are in Branding/UI Customization
How do you apply these concepts to SharePoint? Does this sound familiar? Designing the User Experience Strategy – If your goal was to buy a car would you stop before you had a car? Goals & objectives? Success measures? Site strategy? Audience – Who are they? Tailro to their needs, consider demographics What do you know already know? What are their needs? What do you want them to do? Scope – Where Platform driven design has issues. Trying to find problems to match your features… big trap and money waster. Features? How does it all fit together? Your roadmap? Priorities Can you support it? Content – Examine the content. It’s what users are there for. What type of content will you provide? Does it already exisi? How will it be accessed? Schedule? Visual appeal? Branding & design strategy Design firms
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Who can tell me an experience about poor user experience
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Let’s walk through a few scenarios I’ve seen
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Let’s walk through a few scenarios I’ve seen
"Know thy user, and you are not thy user." Arnie Lund ~
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We Think Mostly About Our Tasks; Not Our Tools Users don’t like to think Krug: Don’t Make Me Think Willing to type more to think less Focused on achieving goal Prefer familiar paths over exploration User: “I’m in a hurry, so I’ll do it the long way.”
Logic
Limbic Brain Emotions
Reptilian Brain Survival
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Meet Your Audience: The Human Brain Paul MacLean, Triune Brain Theory Three distinct layers Three interconnected biological computers, each with it’s own special intelligence, subjectivity, sense of time and space and memory. Reptilian – Responsible for survival; automatic; never learns from mistakes Limbic – Emotion and attention, value judgements Neocortex – logical thinking, planning, language, speech, writing
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Appealing To your audience Limbic – Avoid Pain, Drawn to pleasure This is where we target
If You Design the UX, They Will Adopt
Photo Courtesy of noamgaala, flickr
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Listen to Your Users or Step into your users shoes (Personas) Personas, Forensics, User Groups, Usability Testing, Collect & Communicate Clear Requirements Create Metrics After You Build It – TEST IT YOURSELF
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Fresh News Content – Make sure you have authors
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Fixed Width Example
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Fixed Width Example
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Creating descriptive models of our users to understand them better BEFORE we move into the design phase.
my blog http://thesharepointmuse.com
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Where To Find Me Best place to find me twitter I do my best work in 140 characters or less.
Elements of User Experiencehttp://AffectiveDesign.orgUniversal Usability GuidelinesStandard Web Components10 Useful Usability Findings and Guidelines20 Do’s and Don’ts of Effective Web DesignUXMatters.org
