SharePoint Survey 2011 Results: How are Businesses Using SharePoint?

© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011

Survey Results:

How Are Businesses Using SharePoint?Survey Update for January 2011

Derek WeeksTwitter: @weekstweets

Slide 2© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011

1600+ responded to

survey.Thank You.


IT Pro

25.4%

SharePoint Analyst

16.6%

Other

5.7%

Developer

31.8%

End User

15.8%

Business Manager

4.7%

Your primary role with SharePoint?


Where are you located?

2.5%

24%

5%

7%

4%

1.5%

51%5%


It is not the statistics that

count


Question

Are you currently using or considering using SharePoint within your organization?


Global 360 Survey Results

Considering SharePoint = 4%

Not considering SharePoint = 0%

Own SharePoint and are using today (2003) = 4%



Own SharePoint but do not have it deployed = 3%


Are you currently using or considering using SharePoint within your organization?

SP2007 SP20100

10

20

30

40

50

60

70

80

90 81%

8%

47%42% Aug-10

Jan-11

Per

cen

tag

e (%

)


Ratio of 2007 to 2010 Deployments

2:3

3:7

1:1 2:1

5:7


Tweet #SPSEMEA

SharePoint 2010 deployments grow 5x since August.


Question

How widespread is the deployment and usage of SharePoint within your organization?



Aug-10 Jan-11

Using within team site or single SharePoint project site = 5%

7%

Limited SharePoint sites ordepartmental use (1 to 3) = 11%

11%

Several departments(4 or more)

= 17% 23%

Regionally by specific offices =n/a 7%

Enterprise wide deployment of SharePoint =

67% 52%



52%

11%

7%

23%

7%

Enterprise-wide global deployment of SharePoint

Limited SharePoint sites or departmental use (1 to 3)

Regionally used by specific offices

Several departments (4 or more)

Use within team or single SharePoint project site


Who has deployed SharePoint enterprise wide?

Healthcare#1

Manufacturing#3

Finance/Banking#2


Who has deployed SharePoint enterprise wide?

1 in 3Using SP2010

1 in 10Using SP2010

1 in 5Using SP2010


57%Consumer

Packaged Goods & Retail are using

SP2010

Tweet #SPSEMEA


Question

How are you currently using, or plan to use, your SharePoint investment?



Aug-10 Jan-11

Content Repository Only =37.6 % 35.6%

Enterprise Content Management = 54.4%64.2%

Portal and Web Content Management = 66.0%72.6%

Document Workflow =67.2% 70.9%

Business Process Management = 55.9%59.8%

Social, Community, Collaboration = n/a51.8%

Business Intelligence =n/a 53.9%

Custom Applications =44.83% 43.2%



Content R

eposi

tory

Only

ECM

Portal/W

eb C

ontent

Work

flow

BPM

Social

Busines

s In

tellig

ence

Custom

Applic

atio

ns0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

35.6%

64.2%

72.6% 70.9%

59.8%

51.8% 53.9%

43.2%


1999 2003 2007 2010

SP vs Fileshare

1) Search2) Manage Meta Data3) Find ability

1. Development Platform

2. CollaborationShare Across

Business

What is this thing?


37%Content


Tweet #SPSEMEA

37% use SharePoint as a content repository


59% of SharePoint users are connecting their content and processes

Tweet #SPSEMEA


#1 CIO Priority:Improving BusinessProcesses

Tweet #SPSEMEA


Shedding its Image

“go to place for content” “Where business gets done”


Question

What do you believe is the most challenging issue with your SharePoint implementation?



Aug-10 Jan-11

Development time and effort requiredto build business applications = 30.0%18.4%

End User Adoption / Training = Other* 17.3%

Governance =Other * 16.9%

Limited or Lack of SharePoint Strategy = Other *15.1%

Lack of intuitive, easy to use interface = 21.0% 10.5%

Managing multiple document workflows = 3.7%5.5%

Real time reporting and analyticson workflows or processes = 8.8% 5.5%

Inability to manage role or skills basedwork assignments = 6.0% 3.7%

Other= 24.4% n/a


What do you believe is the most challenging issue with your SharePoint implementation?

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20%18.4%

17.3%

4.4%

10.5%

16.9%

3.7%2.6%

5.5%

15.1%

5.5%


#1

Development Time and Effort Required to Build Business Applications


IT Pro

Governance

SharePoint Analyst

Adoption / Strategy

End User

Adoption/Training

Developer

DevelopmentTime

Business Manager

Lack of or Limited Strategy

SharePoint Challenges: “It Takes a Village”


Challenge #1Development Time for Business Applications

Challenge #2User Adoption


The iGoogle EffectUsers, Community, Speed, and You

SharePoint’s Inconvenient Truthhttp://www.endusersharepoint.com/2010/12/07/sharepoint%E2%80%99s-inconvenient-truth/


Question

Which statement best represents your opinion of the SharePoint user application experience?



August-10 Jan-11

SharePoint has a great user experience out-of-the-box and is adequate for our needs

= 18% 21%

SharePoint user experience is somewhat adequate but requires additional in-house design and development = 60%

62%

SharePoint user experience is inadequate and requires third party products and services to improve the application interface

= 8% 9%

SharePoint user experience is inadequate but we don’t have the time or resources to invest in improvements = 10%

6%

User experience is not important = 0% 0%

No opinion= 4% n/a


Opinion of the user application experience?

62%

8%6%

0%

24%

SharePoint user experience is somewhat adequate but requires ad-ditional in-house design and devel-opment

SharePoint user experience is inad-equate and requires third party products and services to improve the application interface

SharePoint user experience is inad-equate but we don’t have the time or resources to invest in improvements

User experience is not important

SharePoint has a great user experi-ence out-of-the-box and is adequate for our needs


Tweet #SPSEMEA

62% require additional in-house design for interfaces.


Needs work

Needs work

Needs work

Needs work

I love it.


Question

What tool is primarily used when creating and modifying changes to your SharePoint workflows?



SharePoint Designer= 37%

SharePoint Workflow (out of the box)= 19%

3rd Party Workflow or Process Modeling(Ascentn, Global 360, K2, Nintex)

= 8%

Visio and SharePoint Designer= 5%

Visual Studio and SharePoint Designer= 29%

Other= 2%


IT Pro

SP Designer& OOTB tie

SharePoint Analyst

End UserDeveloper

SP Designer and Visual

Studio

Business Manager

Your primary for mapping business processes / workflow?


IT Pro

SP Designer& OOTB tie

SharePoint Analyst

SP Designer

End User

SP Designer

Developer

SP Designer and Visual

Studio

Business Manager

SP Designer

Your primary for mapping business processes / workflow?


Question

Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?



Aug-10 Jan-11

None = 11%8%

1-25% = 38%32%

25-50% = 24%26%

50-75% = 18%23%

75-100% = 9%10%


27%

Do You Trust it That Much?


33% say over half the documents in

SharePoint are mission critical

Tweet #SPSEMEA


Strategic value of

SharePoint content

Need for SharePoint business strategy?


Most Popular Third Party Tools

Workflow/BPM

Archiving

Search/Analytics

Classification/Taxonomy

Social ComputingBack-up Support

Data Migration Tools

Security and Rights Management

Records Management

Storage Management


Question

How do you expose legacy or other application data to your SharePoint users?



Aug-10 Jan-11Access data through a separate native legacy/application interface =

31% 30%

SharePoint Data is integrated into a different system and pulled by users from that system = 9% 18%

Access all legacy and new data through a single, integrated user interface within SharePoint = 11%

10%

External data is currently not available =41% 30%

Some legacy data is accessed through SharePoint = n/a35%

Other= 7% 10%

*


Exposing legacy or other application data?

9.5%

30.3%

30.0%

10.2%

18.4%

35.2%

Access all legacy and new data through a sin-gle, integrated user inter-face within SharePointAccess data through a separate native legacy/application in-terfaceExternal data is currently not availableOther SharePoint Data is in-tegrated into a different system and pulled by users from that system


51% reach outside of SharePoint portal for legacy or other application data.

Tweet #SPSEMEA


Don’t Play the Dating Game with Your Users


Thank you.

All survey participants will get the paper in about two weeks.

http://www.global360.com/download/sharepoint-survey

Technology

SharePoint Survey 2011 Results: How are Businesses Using SharePoint?