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Chris McNulty's presentation on SharePoint 2010 administration at SharePoint Saturday Denver 11/11/11
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SharePoint 2010 SpeedMetalAdmin 101
Chris McNultySharePoint Strategic Product Manager
Quest Software
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©2011 Quest Software, Inc. All rights reserved..
Chris McNulty• SharePoint Strategic Product
Manager at Quest Software
• 10+ years with SharePoint
• 20 years consulting (led KMA SharePoint practice) and financial services technology (Santander, John Hancock/Manulife, GMO, State Street)
• MBA in Investment Management from Boston College
• Write and speak often on Microsoft IW technologies (blogs & books)
• MCSE MCTS MSA MVTSP MCC
• Hiking, cooking, playing guitar, colonial history, photography
• My family: Hayley, three kids (17, 7, 5) and my dog Stan
About Home
About Home
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©2011 Quest Software, Inc. All rights reserved..
Welcome to Denver – Orange Crush
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©2011 Quest Software, Inc. All rights reserved..
Objectives
• Out Of Scope• Deep Dives (e.g. PowerShell, BI, Upgrade, SQL DBA)
• Development
• Customization
• Design & Architecture
• Power User (e.g. Library Customization, Designer Workflows, etc.)
• Office 365
• Rules• Move fast, PowerPoint is shared
• Questions – time permitting during session
• Any time after session – email etc.
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©2011 Quest Software, Inc. All rights reserved..
Agenda• The dilemma
• Architecture, Design & Planning
• Installation and Upgrade• Post Installation Best Practices
• Service/Feature Placement
• Support• Monitoring and Optimization
• Backup
• PowerShell
• Development Functions
• Optimization
• Patching
• SQL Maintenance
• Best Practices
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©2011 Quest Software, Inc. All rights reserved..
Congratulations!oYou’re the new SharePoint Administrator!!!oBut…oYou’re still responsible for:• Exchange
• Active Directory
• SQL
• Desktop
• Help Desk
• Network/Firewall
• Cooking & Cleaning
• Etc.
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©2011 Quest Software, Inc. All rights reserved..
The DilemmaoSharePoint administration is often an ‘add-on’ for other IT professionals (SQL DBAs, AD Admins, Exchange Engineers)
oTime and focus are scarce resources!
oCommon pain points include
• Upgrades are complex and hard to monitor
• Dispersed workforce, little control of browsers and Office versions
• Hard to understand and troubleshoot “behind the scenes” performance and capacity planning
• Best practices not always understood or compared to system health
• “All or nothing” administration means IT must be engaged for all admin responsibilities, even search
Microsoft SharePoint Server 2010 … the bright frontier
Eastern Long Island, July 4, 2010
Architecture and Design
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©2011 Quest Software, Inc. All rights reserved..
Server Farm – Web Front End
• Typical Roles:
• http services
• Search query
• Scaling
• Add servers to load balanced cluster
• Performance Optimization
• RAM
• Easily virtualized
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Server Farm - Application Server
• Typical Roles:
• Search index/crawl
• Excel calculation
• User profiles
• Managed Metadata
• Scaling
• Add search servers and partitions
• Move shared services to dedicated servers
• Performance Optimization
• CPU
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©2011 Quest Software, Inc. All rights reserved..
Server Farm - Database
• Typical Roles:
• Data storage
• SQL Reporting
• Scaling
• Add storage capacity
• Performance Optimization
• Disk I/O
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Sizing - Single Server
• Typical Roles:
• Small teams
• Small pools of documents
• Considerations
• Performance & fault tolerance less of a concern
• SQL & Web on same system
• Search not a core function
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©2011 Quest Software, Inc. All rights reserved..
Sizing - Medium Farm
• Typical Roles:
• 100-10,000 users
• 10,000 – 1MM documents
• Scenarios
• Enterprise portal
• Large scale collaboration
• Broader applications platform
• Larger external search pool
• Mix and match internal external front end servers on common content databases
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©2011 Quest Software, Inc. All rights reserved..
Sizing - Large Farm
• Typical Roles:
• Large distributed enterprise users (10000+)
• Large pools of documents (>1MM)
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©2011 Quest Software, Inc. All rights reserved..
Top Level Logical Components• Farm level
• Web applications
• Independent top level URLs
• Run inside IIS pools
• Consume shared services and admin from the farm or other farms
• Site collections
• Security, branding, database frontier
• Contain single sites or site hierarchies
• Sites
• Group related SharePoint elements (lists, libraries, pages, web parts)
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Web Applications
http://intranet
http://centadmin
Site Collections
Site Hierarchies
Single SItes (MySite)
Sites
Lists Liibraries Pages Web Parts
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©2011 Quest Software, Inc. All rights reserved..
Logical Components
• High capacity!
• Maximums
• 250,000 sites per site collection
• 5,000 site collections per content DB
• 200GB max content DB (single site collection)
• >200GB post SP1
• 300 Content DBs per web application
• 30MM documents/library
• 2GB document size
• 2011 News• 14TB Demo
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Disk SizingContent Search
Initial Content Size XXX GB External Crawl Size YYY GB
Initial User Pool U
User Collab Size .25GB
n YR Growth Rate – Archive Rate
G%
End Content Size XXX (1+G)n = ECS End Search Size YYY (1+G)n = ESS
End User Collab Size .25 * U * (1+G)n = EUCS
Content DBs ECS + EUCS
Search DBs .05 * (ECS + EUCS + ESS)
Search Index Files .05 * (ECS + EUCS + ESS)
• Inputs: Size of SharePoint content and non-SharePoint content included in search
• For DBs, don’t forget transaction logs, disk dumps (if used for backup) which can add 1-3X.
• In SAN or virtual environments, not all disk need be provisioned early
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Memory Sizing
• Web Front End (WFE)• 8GB minimum
• 12GB larger
• 16GB max
• Application• 8-12GB
• SQL• 8-20GB
• HP Sizing Tool• http://
h71019.www7.hp.com/activeanswers/Secure/548230-0-0-0-121.html
• Don’t forget about the swap files (1-2X size of RAM)
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©2011 Quest Software, Inc. All rights reserved..
Authentication Architecture
• Classic• Zones mapped
• Single URL for each authentication method:
• e.g.
• Default: Windows
• Forms (LDAP, SQL, ADAM)
• Generate an NTToken to represent SPUser
• Claims• Unified URL
• Multiple sources (Windows, FBA, SSO) combine to generate a single SAML token to represent SPUser
Regular label-callout text
Multi-AuthenticationMixed Authentication
SharePointFarm
Web Application
Extended Web Application
Extended Web Application
Extended Web Application
Extended Web Application
Zone: Custom
Zone: Extranet
Zone: Intranet
Zone: Internet
Zone: DefaultWindows Authentication
FBAAuthentication
...
...
...
SharePointFarm
Web Application
Extended Web Application
Extended Web Application
Extended Web Application
Extended Web Application
Zone: Custom
Zone: Extranet
Zone: Intranet
Zone: Internet
Zone: DefaultWindows AuthenticationFBA Authentication
SAML Based AuthenticationFBA Authentication
Windows Authentication
...
...
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©2011 Quest Software, Inc. All rights reserved..
Authentication ScenariosMixed Mode
Remote Employe
es
Extranet
Zone
IntranetZone
EmployeesFBA
claims
Windows
claims
https://extranet.domain.com http://intranet
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©2011 Quest Software, Inc. All rights reserved..
Authentication ScenariosMulti Authentication
IntranetZone
Employees
FBAclaims
Windows
claims
https://Corporate.domain.com
SAMLclaims
Vendors Partners
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©2011 Quest Software, Inc. All rights reserved..
Internet Topology – Edge Firewall
• Traditional
• Inexpensive
• Simple
• Only one firewall
• External traffic comes inside internal network
WFE SQLEdge
Firewall AD
Internet
App
Internal Network
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©2011 Quest Software, Inc. All rights reserved..
Internet Topology – Perimeter
• More complex
• Duplicative networks, backup, AD
• External traffic is reserved
• Larger server foot print (exposure) in perimeter
• Internal users need domain trusts
• Internal users access site across firewall
Router/Firewall
WFE SQLEdge
Firewall AD
Internet
App
Perimeter Network Internal Net
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©2011 Quest Software, Inc. All rights reserved..
Internet Topology – Split Back to Back
• Most complex
• Intricate firewall rules
• App, AD and search roles optionally in perimeter
• Optional internal WFE or internal users always cross a firewall
• Crawl topologies important to avoid overtaxing the firewall
Router/FirewallWFE SQL
EdgeFirewall AD
Internet
App
Perimeter Network Internal Network
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©2011 Quest Software, Inc. All rights reserved..
Internet Topology – Enhanced Techniques
• Multi-farm
• SSA farm
• Content publishing
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©2011 Quest Software, Inc. All rights reserved..
Common Integration Touchpoints
InternalActive Directory
Exchange / File Shares
Index and integrate BCS data
External• LDAP
• Mail Relay
• Indexed search content
Other Systems• FAST (Search)
• Project Server / TFS
• BizTalk
• LoB/Dynamics
• Oracle (BCS)
• Notes (Search)
• Wikis and other indexed web sites
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©2011 Quest Software, Inc. All rights reserved..
Platform Basics
• SharePoint 2010 is a 64 bit only platform. Direct upgrades from 32 bit to 64 bit requires prep work.
• Windows Server 2008 or Windows Server 2008 R2 X64
• SQL Server 2005 x64 SP3 CU3
Or
• SQL Server 2008 x64 SP1 CU2
Or
• SQL Server 2008 R2
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©2011 Quest Software, Inc. All rights reserved..
Shared Service Applications• 2007 Shared Services
Provider has been broken up; each of its elements is now a Shared Service Application
• Mix and match them singly or in groups, to match farm’s needs.
• Crawl/index no longer a single server role
• In 2010, administration can be delegated• Key targets: Enterprise search,
metadata, user profiles
http://globalweb http://itportal
Visio
Search
Excel Calc
Metadata
User Profiles
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©2011 Quest Software, Inc. All rights reserved..
Client/Browser Technology
• Internet Explorer 7/8/9, Firefox and Safari are all supported.
• Some support for Chrome
• IE6 is not supported
• Most other browsers are still supported for Internet configurations
• Office 2010 includes optimizations for the new platforms
• Offline Access• 2007: used Outlook 2007 and Groove
• SharePoint Workspace 2010 integrates offline documents and lists
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©2011 Quest Software, Inc. All rights reserved..
Office Web Applications
• SharePoint 2010 provides a server version of Office applications – Office Web Access, or “OWA”.
• In part, this enables simultaneous multiuser editing of Office documents:
• Excel in OWA, not client
• Word/PowerPoint on client only if file opened from a shared document library
• OneNote client or OWA
Installation and Upgrade
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Installation - Prerequisites• Servers:
• Windows 2008 R2 X64 Enterprise Edition
• SQL Server 2008 R2 x64
• Service Accounts• spfarm (Farm acct; local admin on the SharePoint servers and either sa or dbcreate, dbowner and
security admin on the SQL server.)
• svcsql (SQL Server service acct)
• sppool (IIS pool acct)
• spcrawl (Search accts)
• spadmin Interactive admin (install account; local, site collection and farm admin privileges)
• Install as SPAdmin
• Install Software Prerequisites - Checks for following elements:• Application Server Role, Web Server (IIS) Role, Microsoft SQL Server 2008 Native Client, Hotfix for
Microsoft Windows (KB976462), Windows Identity Foundation (KB974405), Microsoft Sync Framework Runtime v1.0 (x64), Microsoft Chart Controls for Microsoft .NET Framework 3.5, Microsoft Filter Pack 2.0, Microsoft SQL Server 2008 Analysis Services ADOMD.NET, Microsoft Server Speech Platform Runtime (x64), Microsoft Server Speech Recognition Language - TELE(en-US), SQL 2008 R2 Reporting Services SharePoint 2010 Add-in
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Installation – Grey Wizard
• Initial• Product Key
• Type of installation - Always SERVER FARM
• Installation Type - Complete [Not Single Server]
• Accept default file locations – index files will stay on C:\Program Files\Microsoft Office Servers\14.0\Data
• At end NO Wizard
• Run OWA Setup
• Then, WIZARD! The wizard starts, and yes, it’s OK for IIS to reset during the wizard…
• Create a new farm• Set farm account
• Pick configuration database, Passphrase, CentralAdmin Port (Conventions)
• Final confirm and let the wizard run
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©2011 Quest Software, Inc. All rights reserved..
Installation – White Wizard?
• Pros• Easy – shaken and stirred
• All SSAs Configured
• Saves time and PowerShell hand tooling of SSAs
• Cons• My Sites setup in same app and DB as
primary
• Database Names are default, GUID happy
• Kills kittens (ask SharePoint 911!)
• What it does• Sets up service acct for SSAs and other
services (sppool)
• Sets up a port 80 web app with a My Sites Host sub-site collection in WSS_Content database
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©2011 Quest Software, Inc. All rights reserved..
Predictable Upgrade
• Three paths• In place
• Database upgrade
• Third party tools
• Process• Pre-upgrade checker
• Visual Upgrade
• Resumable upgrade
• Progress reports
• Parallel DB upgrades
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©2011 Quest Software, Inc. All rights reserved..
Upgrade Preparation
Additional Prepwork• Content pruning
• Database alignment
• stsadm-o mergecontentdbs
DB Attach
• Preinstall Required Features
• Stsadm –o addcontentdb –databasename DBNAME –url URL –assignnewdatabaseid
• PowerShell Mount-ContentDatabase
• Test, test, test!
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©2011 Quest Software, Inc. All rights reserved..
Pre-Upgrade Check• SharePoint 2007 SP2 minimum,
October 2009 CU best
• STSADM.exe –o preupgradecheck
• Documentation
• All servers and components in the farm, and whether the servers meet 64-bit hardware/OS requirements
• Alternate access mapping URLs
• A list of all site definitions, site templates, features, and language packs that are installed in the farm.
• Unsupported farm customizations (such as database schema modifications).
• Database or site orphans
• Missing or invalid configuration settings in the farm (missing Web.config file, invalid host names, invalid service accts).
• Whether the databases meet the requirements — for example, databases are set to read/write, and any databases stored in Windows Internal Database and larger than 4 GB.
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©2011 Quest Software, Inc. All rights reserved..
Upgrade servers without changing the
user interface
Switch-on new UI across site collections
in a controlled manner
Preview new UI
IT Pro Investments – Visual Upgrade
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©2011 Quest Software, Inc. All rights reserved..
DEMO• Upgrade
MonitoringMonitoring and Operations
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©2011 Quest Software, Inc. All rights reserved..
Proactive Issue Resolution
• Developer Dashboard• Empower developers and
users
• Integrated Health Analyzer• Runs when necessary
• Alerts anomalies
• Fixes when it can
• Web Analytics• User usage
• Resource usage
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©2011 Quest Software, Inc. All rights reserved..
Logging, Monitoring, and Alerts
• Unified Logging
• Out-of-the-box reports
• Richer Web Analytics
• Open Schema
• SCOM Integration
• PLUS• Developer Dashboard
• Health Analyzer
ULS Logs
Windows Events
Page requests
Feature Logging
Health data
Logging DB
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©2011 Quest Software, Inc. All rights reserved..
Monitoring – General
• Monitoring• SCOM
• Central Admin
• Health Analyzer
• Site Collection Web Analytics
• Developer Dashboard
• stsadm –o setproperty –pn developer-dashboard –pv OnDemand
• (Get-SPFarm).PerformanceMonitor.DeveloperDashboardLevel = "OnDemand"
• Troubleshooting
• Correlation ID – One GUID to rule them all!
• ULS Logs, Event Logs, Performance Monitor
• OR
• WSS_Logging DB
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Developer Dashboard Improve customized solutions with the Developer Dashboard
SQL Queries Performance
Memory Usage
Data-Request Trace
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©2011 Quest Software, Inc. All rights reserved..
Monitoring – WSS_Logging
• Query Database Views Directly
• Requires Timer Jobs Enabled• Diagnostic Data Provider: Trace Log
• Diagnostic Data Provider: Event Log
• ULS Configuration Matters
• Database will GROW!
• Aggregates from ALL Servers
• Sample: • SELECT * FROM [WSS_Logging].
[dbo].[ULSTraceLog] WHERE CorrelationID = '04377DAE-C2FD-4DBE-A57E-101B3005059E'
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Backup/Recovery
• Third Party Tools
• Recycle Bin
• Granular / Site Collection Backup (UI)• *.bak file
• Restore-SPSite
• Unattached Recovery• Browse unattached content database
• Account needs DB permissions
• Database need not be on the same server!
• No more granular than list or library!
• Browse Content• Export Site or List
• Export as a CMP file
• PowerShell restore• PS: Import-SPWeb http://msshome2010 –Path C:\
ListRecovery.cmp
• SQL Backup
• SharePoint Backup (UI or script)
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STSADM Backup@echo off
echo ==================================================
echo Backup the farm
echo ==================================================
@SET stsadm="C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN\stsadm"
rmdir /S /Q "\\spsql08\spbackup\farmold"
ren "\\spsql08\spbackup\farm" "farmold"
md "\\spsql08\spbackup\farm"
%stsadm% -o backup -directory "\\spsql08\spbackup\farm" -backupmethod full
echo complete
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PowerShell Backup
# NOT NEEDED write-output
write-host ==================================================
write-host Backup the farm
write-host ==================================================
Add-PSSnapIn Microsoft.SharePoint.Powershell
Remove-Item -Path "C:\PSBackup\farmold“ -recurse
Rename-Item -Path "C:\PSBackup\farm" -NewName "farmold"
New-Item -type directory -path C:\PSBackup\farm
Backup-SPFarm -directory "C:\PSBackup\farm" -backupmethod full –verbose –percentage 5
Write-host Backup complete
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©2011 Quest Software, Inc. All rights reserved..
PowerShell
• SharePoint Shell vs. Base Shell• Add-PSSnapin Microsoft.Sharepoint.Powershell
• Command -?• Get-Help Command
• Get-Help Command –examples
• Pipe• Get-Command –Noun SP*
• Get-Command – Noun SP* | Select Name
• Get-Command – Noun SP* | Select Name | Out-File Commands.txt
• Get-SPSite –limit all | Get-SPWeb –limit all | Select URL, webtemplate | Out-GridView• WindowsPowerShell Integrated Scripting Environment to allow Out-
GridView
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Some Useful PowerShell Snippets
• Visual Update a range of sites:
• Site Backup
• Add MMS Term
$webapp = Get-SPWebApplication http://sitenameforeach ($s in $webapp.sites){$s.VisualUpgradeWebs() }
$str = “SAMPLE”$site = new-object Microsoft.SharePoint.SPSite("http://MYSITE")$session = new-object Microsoft.SharePoint.Taxonomy.TaxonomySession($site)$termstore = $session.TermStores[“MYTERMSTORE"]
[…create group…][…create term set…]
$term = $termset.CreateTerm($str, 1033)
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©2011 Quest Software, Inc. All rights reserved..
Some Useful PowerShell Snippets II
• Create and configure a library
#Load the Sharepoint .net Assembly[System.Reflection.Assembly]::LoadWithPartialName("Microsoft.SharePoint") #set the url of the site collection to a variable$siteurl = "http://msshome2010/"$subsitename = "Marketing"$newlibraryname = "NewLib"$newlibrarydesc = "NewLib Description" #create the new object passing the site collection URL, attach subsite$mysite=new-object Microsoft.SharePoint.SPSite($siteurl)$subsite = $mysite.openweb($subsitename) #make the new library - 101 is the generic for DocumentLibrary template$subsite.lists.add($newlibraryname ,$newlibrarydesc, 101) #open the new library and break inheritance$mylib = $subsite.lists[$newlibraryname]$mylib.BreakRoleInheritance($false)
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Development Support – Three Regions
Development
•often internal to developers•problem reproduction that require advanced inspection tools (e.g. Visual Studio) are done here
•permissions can be looser, may have multiple environments for multiple developers
•sensitive data from production cannot be copied here without masking or customer signoff
•changes here can be deployed ad hoc
Staging/Test
•no Visual Studio, no MS Office•match/mirror production as closely as possible; match hardware/system performance as closely as practical•security permissions match production•any sensitive data copied here stays under production-grade controls•test accounts should be created in a separate OU if possible•changes here can only be delivered and deployed from source control and according to production release methods
Production
•optimized hardware configurations•highly secure•no use of user rotating password accounts as service accounts•changes here can only be delivered and deployed from source control and according to production release methods
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demoMonitoringDeveloper DashboardHealth AnalyzerPowerShell
Optimization
Optimization
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©2011 Quest Software, Inc. All rights reserved..
Optimization
• Disk-based BLOB Caching• Local store for audio/video, PDF other frequent read only files
• Edit in Web.config (C:\Inetpub\wwwroot\wss\virtualdirectories\...)
• <BlobCache location="" path="\.(gif|jpg|jpeg|jpe|jfif|bmp|dib|tif|tiff|ico|png|wdp|hdp|css|js|asf|avi|flv|m4v|mov|mp3|mp4|mpeg|mpg|rm|rmvb|wma|wmv)$" maxSize="10" enabled="false" />
• Location = Local Disk Location
• maxSize = GB
• Enabled = true
• Different from RBS/EBS!
• For publishing sites
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Patching – Process through August 2011
Patch •SharePoint Foundation
Patch •SharePoint Server
Deploy •Run SharePoint Products and Technologies Wizard•(Or psconfig) •Sequential Application to Central Admin, Application Server(s), Web Front End Servers
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©2011 Quest Software, Inc. All rights reserved..
Patching – Process After August 2011
Patch •Separate patch longer needed – single patch CU now available
Patch •SharePoint Foundation•OR SPF/Server•OR SPF/Server/Project Server
Deploy •Run SharePoint Products and Technologies Wizard•(Or psconfig) •Sequential Application to Central Admin, Application Server(s), Web Front End Servers
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SQL Maintenance
• Backups• Local Disk – easy but storage intensive
• Agents – remote, requires extra software
• RBS Maintenance• BLOB Orphans
• Log Sizing• Full logged (default) generates huge t-logs
• Simple doesn’t but prevents point in time restore
• Maintenance Plans
Best Practices
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Troubleshooting – Top Support Questions
• Users Receive “Cannot Connect to Configuration Database” Web Page• SharePoint farm account is locked out
• No one can upload anything but site is up• Database disk volume is full – check transaction logs, backups
• In virtualized environment, host file systems may be full
• I can’t find a document I think I should see; Someone can’t see a file I just uploaded• Security and permission variations
• Document “movement” (a/k/a ECM) try search by name or Document ID. Check ECM logs/audits
• Confirm permissions, and make sure document is checked in (Required properties may be missing)
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Troubleshooting – More Support Questions
• Repeated requests to re-enter Windows credentials• Add to Local intranet zone, add site, custom level, automatic login with
current user name and password (it’s the last thing in the item list)
• OR Trusted sites
• My workflow didn’t start• Recycle timer service
• “FixSharePoint.exe” = IISReset & Timer Service Recycle
• I’m not seeing the right search results• Confirm that crawls are running and complete by checking crawl logs;
restart a full crawl if crawls finish OK
• I need a file back that I deleted• Recycle Bin Recovery
• Use Backup & Restore
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Where Governance Begins?
Portal
Dept Sites
Project/Team
Sites
Personal / My Sites
Hig
her
Vis
ibili
ty
Lighte
r govern
ance
Seven Deadly Sins for the SharePoint Professional
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Seven Deadly Sins
• No SQL maintenance plans
• Default names for every database (WSS_CONTENT_12345abc…)
• No patching
• One environment for everything
• One acct for everything
• Single server install with SQL Express
• Runaway content database size
Seven Virtues for the SharePoint Professional
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©2011 Quest Software, Inc. All rights reserved..
Seven SharePoint Virtues
• Security Applied via AD Groups and SharePoint Groups
• Review System Health
• Test Restore and Recovery
• Monthly Web Analytics Review – Usage, Storage, Search
• PowerShell instead of STSADM
• Governance
• Use ECM, MMS, Clients, Archiving and Training to Keep Content in SharePoint, reduce accidental duplication and keep searching and browsing fresh
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©2011 Quest Software, Inc. All rights reserved..
Congratulations!
• You’re the new SharePoint Administrator!!!
• And now
• You understand:• Design and Architecture
• Installation and Upgrade
• Support and Maintenance and Optimization
• PowerShell
• Customizations
• Troubleshooting
• Best Practices
• People from New York?
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•Questions
•Evaluations
•Contact Me
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©2011 Quest Software, Inc. All rights reserved..
Thank you…
• Contact• Email [email protected]
• Blog http://www.chrismcnulty.net/blog
• Also http://www.sharepointforall.com
• Twitter: @cmcnulty2000
• LinkedIn:http://www.linkedin.com/in/cmcnulty
• Upcoming:• Nov. 2011 – Microsoft New England (Best of SPC2011)
• Dec. 2011 – SPS South Florida, PSSPUG/Seattle, Gilbane Boston
• Jan. 2011 – SPS Austin TX (Business Intelligence)
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©2011 Quest Software, Inc. All rights reserved..
Questions?Get more information at
www.Quest.com/ControlYourChaos