Shared Services is not a Field of Dreams

Michael Goetz, Director of Customer Outcomes

What a great time to be alive...

Rogue One

SHARED SERVICES

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Economies of Scale

SoftwareCosts Failure

Demand

Focus, Process and TPS Reports

Shared services orgs ultimately get squeezed for funding and staffing

Process improvements (ITIL, Agile, Lean) to try to help improve inefficiencies

As time goes on, velocity drops dramatically

New software doesn’t change bad process

Devops-as-a-Service

Trying to support every tool in the ecosystem

Centralizing development functions because it’s “infrastructure”

Emerging technologies continue to hide in the shadows

Enabling easy consumption of services trumps restrictive patterns

Tale of Two Teams

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SHARED SERVICES SHARED SERVICES

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“Just tell me what to do” “Just give me access to what I need”

Prescriptive (Legacy) Innovative (Emerging)

SPECIFIES TECHNOLOGY &

PROCESS

PROVIDES SERVICES & DISTILLS

PATTERNS

Microservices

Container Runtime

Datacenter

Microservices

Physical Runtime

Cloud

Monolithic

Container Runtime

Datacenter

Microservices

”Hybrid is the standard model for Modern App TeamsTeams need to deliver all infrastructure, any app, everywhere. Continuously.

Emerging LandscapeLegacy Reality

Most enterprises are going to operate in hybrid mode for many years to comeAndy Jassy, CEO, Amazon Web Services (re:Invent 2016)

Architecture

MONOLITHS MICROSERVICES

Runtime

PHYSICAL CONTAINERS

Infrastructure

DATACENTER CLOUD

Infrastructure Application Compliance

Automation

The state of an app portfolio

APP A APP B

APP C APP D

Physical Runtime

Datacenter

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FOCUS ON SPEED

Tension caused by the demands placed on teams…

…can be resolved by vertical integration and automation…

…to deliver a future of developer services and software at speed

SHARED SERVICES

Vertical Integration is key to velocityA balance of increasing speed, improved efficiency and decreasing risk

FOCUS ON RISK

SHARED SERVICES

DEVELOPER SERVICESBUILD • DEPLOY • MANAGE

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”Business Value with Developer ServicesShifting capabilities to match business requirements

Developer Services EngineerLine of Business Development TeamI provide services that developers and development teams use to build and deliver applications.

Developer Services TeamsTraditional Central IT

System AdministratorCentralized Enterprise IT TeamI manage and deliver infrastructure required to run software in my organization.

MANAGE Enabling development teams to get insights into speed, efficiency and risk of delivery of their software

Reducing risk to my organization from my infrastructure and software that runs on it

Enabling development teams to ship software at speed while maintaining quality and reducing risk

Reliably managing changes to infrastructure requirements DEPLOY

Providing on-demand, self-service infrastructure and services tailored to developer needs

Managing and lowering costs of running, configuring, and maintaining infrastructure

Don’t measure me on traditional IT metrics, but on the metrics of the businessJim Fowler, CIO, GE Capital

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