Sgin2013 scrumfromthe trenches-applicationoftheagileretrospectivetechniquesinsidenokiainstituteoftechnology -sorayajulia

Nokia Technology Institute

Application of the Agile

Retrospective techniques

inside Nokia Institute of

Technology - INdT.


Who we are?

Soraya Ploia

Soraya Ploia works at INdT (Manaus) as a Scrum Master,

since 2008. She took part in the definition and implementation

of agile within INdT, and now she would like to share this

experience and find new ideas to develop the process.

Certified (CSM and CSPO) by Scrum Alliance, always looking

for new challenges and experiences, so joining Scrum

Gathering India is such an important moment to her personal

and professional life.


Who we are?

Julia Hipolito

Certified (CSM) by Scrum Alliance, acting in the role of Scrum

Master since 2007 in software projects. Member of Agile

implementation team at Indt, where develops activities

focused on the Scrum framework. Constantly participates in

events within the enterprise, partners and universities

addressing agility process, with the aim of disseminate the

Agile culture inside and outside the company. Her goal in

Scrum Gathering India is know other successful ways of

adopting Agile and share experiences.


Nokia Technlogy Intitute

Non-profit Research & Development Center, focused on developing new concepts, products, solutions and developing the Latin-American ecosystem related to mobile technologies and the Internet.

Manaus

Recife

Brasília

São Paulo

Nokia Institute of Technology

NOKIA INSTITUTE OF TECHNOLOGY

INdT


Localization – Manaus - AM


Localization – Manaus - AM


INDT

LABORATORIES SINGULAR QUALITY AND

SERVICES

Prominent labs due to the quality of its equipment and the

possibility of carrying out testing, many of them exclusive in

Brazil.

Software and User Interface:

Labs that create concepts and reference

implementation for mobile platforms;

Researches, services and knowledge

transfer in usability and user experience,

whether in electronic consumer goods

or in innovative systems;

Application of the Agile

Retrospective techniques inside

- INdT.


A good Scrum Master is…

• Someone who understands Scrum;

• Understands what to do, what not to do;

• Have familiarity with artifacts and tools;

• Who protects the team and is the guardian

of the process.


A good Scrum Master

But just be good enough?


Effective Scrum Master

The departure point to turn a

good Scrum Master at

effectively is know how to

take advantages of the

framework proposed.


Effective Scrum Master

In other words:

Inspect and adapt!


Effective Scrum Master requirements



BE PATIENT

AND HUMBLE



BE PATIENT

AND HUMBLE

ACCEPT CHALLENGES



BE PATIENT

AND HUMBLE

ACCEPT CHALLENGES


GOOD INFLUENCE


BE PATIENT

AND HUMBLE

ACCEPT CHALLENGES


GOOD INFLUENCE


BE PATIENT

AND HUMBLE

ACCEPT CHALLENGES

PERSISTENCE AND DETERMINATION


GOOD INFLUENCE


BE PATIENT

AND HUMBLE

ACCEPT CHALLENGES

PERSISTENCE AND DETERMINATION


Retrospective Requirements

Motivation



Motivation Satisfaction



Motivation Satisfaction Feedback


Retrospective

First step

• Be receptive;

• Promote a pleasant

environment;

• Do not discuss, just listen!


Retrospective

Second step

• Learn deal with criticism;

• Identify problems, not who

blame to;

• This meeting is not a venting

session.


Retrospective

Third step

• Set the stage • Gather data • Decide what to do • Close the retrospective • Shuffle time


Dynamics applied

Trust

We proposes an exercises where each person steps in front

of the audience and answers the following three questions

* How do you judge your fulfillment of commitments to your

team?

* How do you judge your relationships with your teammates?

* How do you judge your learning and growth in this project?


Dynamics applied

Trust

As soon as the person at the front finishes, only people

belonging to his or her team give feedback publicly, as follows:

* How do you judge his or her relationship with you and with

the rest of the team?

* What do you judge to be his or her greatest virtue?

* What aspects do you judge he or she could improve?


Dynamic results

Trust

• Junior team and Senior team

• Non trustful environment

• Play safe

• With or without PO in this session?

• Separate session


Dynamics applied

Satisfaction Histogram

How satisfied are we?

• 5 - Think we are the best team on the planet! We work

great together

• 4 - I’m glad! I’m a part of the team and satisfied with how

our team works together

• 3 - I’m fairly satisfied. We work well together most of the

time

• 2 - I have some moments of satisfaction, but not enough

• 1 - I’m unhappy and dissatisfied with our level of team work


Dynamic results Satisfaction Histogram

• Consistent team/project

• First session results not realistic

• This dynamic is perfect to run in

different moments of the project

• Break the wall of resistance


Dynamics applied Five Whys

Help identify the root cause of a problem. Describe What and

Why happened!

1 – Review the issues and themes identified by team

2 – Divide the team into pairs or small groups

3 – Start the process asking : Why an event or problem

occurred? In response to the answer, be questioner asks

“Why happened?” Repeat this process 4 or 5 times

4- Monitor timebox and collect data

5 – Decide what to do and assign “owner” .


Dynamic results

Five Whys

• Why it went well? • What we did to make it happen? • How can others repeat this? • Why it happened? • What were the reasons for

problems? • How it could be avoided?


Dynamics applied

Learning Matrix

• Team members look their perspectives on brainstorm

• Smiley for What did we do well that we want to

continue?

• “Frowny” for What would we like to changes?

• A “light bulb” for What new ideas have come up?

• Bouquet for who do we want appreciate?

After this sessions vote for the items that you believe

have highest priority


Dynamic results

Learning Matrix

• Keep improvements perspectives

• Speak up about mistakes occurred

• Suggest new challenges and new

ideas

• Praise dedicated people made them

feel important to the project


Benefits

Mutual

Trust

Engaged

people

Quality Customer Satisfaction


Agile Retrospectives

The Retrospective meeting is a powerful catalyst for change, major

changes can be achieved in a single meeting.

If you can implement this concept

incremental improvement, celebrate! Because you arrived where many

times will never come!

Ester Derby , Diana Larsen


Thanks so

much!

Julia Hipólito

Soraya Ploia