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Servicing the Innovative Enterprise

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Adam Brandt, Vice President, and Gregg Ostrowski, Vice President, discuss servicing the innovative enterprise at Gartner Symposium/ITxpo 2014.

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Page 1: Servicing the Innovative Enterprise

#DigitalBusiness@SamsungBizUSA

SERVICING THE INNOVATIVE

ENTERPRISE

Adam Brandt Gregg Ostrowski

Vice President Vice President

#DigitalBusiness @SamsungBizUSA

Page 2: Servicing the Innovative Enterprise

#DigitalBusiness@SamsungBizUSA

The Challenge of Mobility Management

• Proliferation of devices

• Security

• Line of Business needs

versus budget constraints

• Cross-platform, multi-OS

environment

• Increasing end-user

expectations

Page 3: Servicing the Innovative Enterprise

#DigitalBusiness@SamsungBizUSA

Samsung 360

Services

Deployment

ApplicationsSecurity

MobileCareSupport

360 Services

Page 4: Servicing the Innovative Enterprise

#DigitalBusiness@SamsungBizUSA

Samsung 360 Services for Business

Support Applications Security Deployment MobileCareTM

• Tier 3 Technical Support

• 12x5 or 24x7 Support Options

• Health Check

• Knox License &

• Container Support

• EMM License & Platform Support

• Customer Support Portal

• Remote Support

• Service Level Agreement

• Enterprise Application Developer Training

• Enterprise Application Development Consulting

• Enterprise Application Migration

• Enterprise File Synch & Share

• Mobile Health Check

• Mobile Architecture

• Security Review

• Mobile Security Assessment

• Mobile Security PolicyAssessment

• Samsung Device Provisioning

• Maintenance & Upgrade Support

• Maintenance Release Support of EMM Platforms

• Migration Support to a New EMM Platform

• EMM Upgrade Support

• Samsung Device Repair

• Samsung Device Warranty

Page 5: Servicing the Innovative Enterprise

#DigitalBusiness@SamsungBizUSA

Samsung 360 Services for Business

Active Pilot

Customers Industries

Making the Most of Your Current Technology

Investments

Application Support

MDM & Knox License

Security Services

Warranty and Repair

Service Account Manager

On-Site Support

Pro-Active

Co

re S

erv

ices

Pre

miu

m S

erv

ices

(Co

re P

lus

)Enterprise IT Service Desk

Multiple MDM Support

Health Check

Valu

e –

Ad

d

Available Services

Deployment Support

Page 6: Servicing the Innovative Enterprise

#DigitalBusiness@SamsungBizUSA

Uniquely Positioned

Page 7: Servicing the Innovative Enterprise

#DigitalBusiness@SamsungBizUSA

Open Up A Flexible Ecosystem,

And Work Cross-platform

Engage In Direct And Dedicated Relationships

Imagine A Truly Digital Business

Gain Value From Existing Technology

Investments

Commitment to Business

Page 8: Servicing the Innovative Enterprise

#DigitalBusiness@SamsungBizUSA

Atlantic Exhibit Hall Booths #5 & #6

#DigitalBusiness

@SamsungBizUSA