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Speaker: Jen Slaski, Executive Director of Marketing Communications, Spiceworks 17:30 - 18:00 “I swear, I didn’t do anything!” How many times have you heard that from a user? Why won’t they just do what you told them to? And why are some of them just so darn maddening in general? (sigh) This “softer side of IT” session on Myers-Briggs personality psychology and change dynamics will provide some insights and ideas you can use to help you deal with the motley crew of users (and quirks!) you encounter every day.
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Secrets to Getting Users to Do What You Want.Jen Slaski, Exec. Director of Marketing Communications
2006: one of these things is not like the other…
Techie vs. Fuzzy: A Different Frequency
A little exercise…
SpiceWorld 2008: Where IT All Connects
~100 SpiceHeads: the Spiceworks Community – in person!
“Finally, a place where people are like me...”
SpiceWorld 2009 (whoops!)
Necessity is the mother of invention…
The Myers-Briggs band-aide
SysAdmins have a soft side (who knew?)!
SpiceWorld 2012: “It changed my outlook…”
SpiceWorld London 2013: Whoops Take 2?
“So Jen…about that 30 min
session before happy hour...”
A bit of history….
Carl Jung – 1920s Isabel Briggs Myers - 1940s
MBTI: A measure of preference…
16 types….which are you?
A spectrum, not an absolute.
The darling of difference? E vs. I.
Extrovert vs. introvert
E vs. I = 75% vs. 25% of people worldwideEnergized by outer world Energized inner world
Need to talk to clarify what they think Need to reflect before they talk
Can be seen as accessible and understandable
Can be seen as subtle and difficult to know well initially
Difficulty sitting & listening Work quietly w/o interruption
Work to change the world Work to understand the world
Interests often have breadth Interests often have depth
Interaction ConcentrationSociability TerritorialityMultiplicity of relationships Limited relationshipsExpenditure of energies Conservation of energies
68% of SpiceHeads are introverts.
I.
E.
Reminder: it’s a preference (not a sentence)
I vs. E = genetically wired in your DNA
D4DR gene on chromosome 11: dopamine.
Controls excitement levels & is vital for motivation. • E = gene is longer/less sensitive – so need to seek more thrill-seeking stimuli.• I =gene is shorter more sensitive – receive ample stimulation w/quiet activities.
Optimal? Balance your stimuli.
Gut check: energized or depleted?
The mis-understood introvert…
The mis-understood introvert…
Not anti-social or shy
The mis-guided introvert…
The mis-understood extrovert…
The Spiceworks Team: I-kind-of-guys
All of ‘em are INJs! 50% management teams; 90% of CEOs
Who are the Es among us?
(shocker that one is your SpiceWorld MC, right?)
ENTJENTP-ish
Me? Apparently I’m an “ambi-vert”
Translation: “it’s complicated”
I/E – N F J
Kris says: “There are 2 types of users….”
Type 1: made a mistake. Type 2: about to make a mistake.(Another INTJ)
Kris also says: “No one wants to be a BOFH.”
I = focused & persistent E = agile & uninhibited
Risk-averse, independent thinkers Actionable, group collaborators
Tip #1: Indicate when you need space
Tip #2: Prepare thoughts in advance
Tip #3: Verbalize your thoughts out loud
Tip #4: Know when you need to re-fuel…or pre-fuel
Tip #5: Respect that E’s need to talk aloud
5 tips for Es….
1. Minimize small talk…get to the point2. Announce that you are “brainstorming”3. Provide an agenda prior to your meetings4. Explicitly call on/cede the floor to an I5. Resist the urge to “just decide”
When in doubt…
Or…
To learn more....
