04/13/2023 1

Cloud-Based Speech Attendant

Overview for Schooley Mitchell Telecom Consultants

04/13/2023 2

04/13/2023 3

Traditional Needs for an Automated Attendant

• Need a consistent 7*24 professional greeting for customers

• Eliminate lengthy hold times for callers waiting for live receptionist

04/13/2023 4

Benefits of Speech Enabled Auto Attendant

• Handsfree, eyes free for safety

• Dial by name on keypad not always available (device dependent)

• Reduce time to connect to person or dept. quicker

• Reduces zero out calls

04/13/2023 5

Issues with Premise based SEAA

• Cost of Speech Recognition resources (not cost effective for premise based SMB)

• Recognition rates can decline with employee churn

• Knowledge and complexity required to setup a traditional SEAA

• Effort needed for Adds/Moves/Changes of Directory

04/13/2023 6

New Environment - Cloud-Based SEAA

• Hosted VoIP Proliferating• Internet Bandwidth Reliable• SIP standard ubiquitous /

IMS• Market Acceptance of

Cloud-Based solutions• 'App World' embraced as

way to add a service• Speech on Device makes

speech apps. more acceptable

SpeechServers

Internet

SIP

04/13/2023 7

New Approach

SpeechServers

IP PhoneSystem

Internet“Ann Wright”

SIPEnterprise A

EnterpriseOffice

AInternet

D

MOBISO

Mobiso Cloud

CSIP

IP Phone System

Enterprise HQ

IP WAN

PSTN

EnterpriseOffice

B

Caller A dials Mobiso extension (speed dial button) IP Phone System(B) routes call to Mobiso cloud (C)Mobiso greets caller and accepts nameMobiso transfers (REFER) caller to destination (D)Call path results in direct audio connection between A and D

Mobiso Speech Assistant

04/13/2023 9

New Technology / New Biz Model

• Technical– Tenant Partitioned Platform / Service Provider Admin / End

Customer Admin / – Distributed Architecture – SIP Based integration to any IP-PBX / SIP Trunk or SIP End Point– Auto provisioning to VoIP Service Providers– Centralized speech reco resources for cost effectiveness– Scale to small and large and traffic engineering benefits– Sophisticated centralized and automated utterance

characterization and distributed multi language linguistics tuning available to even smallest customer

– Logical Choice, Disambiguation

04/13/2023 10

Business Model

• Sell Direct to SMB• Sell on App Store with

Revenue Share and auto provisioning (BroadSoft)

• Resell thru IP-PBX Vendor (Mitel)

• White Label to Hosted VOIP (Telesphere)

• License to IP-PBX Vendors (Cisco)

04/13/2023 11

04/13/2023 12

04/13/2023 13

04/13/2023 14

Benefits to Hosted VoIP Providers

• Add SEAA as value added service - over DTMF dial by name directory

• Recurring value to client and recurring revenue

• Ties into other hosted VOIP services - follow me, conferencing

04/13/2023 15

Benefits to SMB• High quality SEAA previously only

available to Large Enterprise now available to all SMB

• No premise equipment required, or dedicated trunkin

• Low entry cost, scales to reduce cost per user. SaaS based pricing scales to low and high

• Multi-languages available• Ease-of setup - ask Hosted VoIP

provider to add on• Ease of Admin - automated MACs,

easy Holiday, Weekend, Operator settings.

• Custom Professional Greeting (big company sound)

04/13/2023 16

Selling Speech Assistant I

• Consistent professional greeting to customers

• Reach Employees & Depts. easily & quickly

• Eliminate lengthy hold times in queue

• Avoid DTMF ‘dial by name’ frustration and ‘0 Out’ cost

• Avoid tying up Receptionist

04/13/2023 17

Selling Speech Assistant II

• Runs 24 X 7 X 365• Handles internal staff calls

(often >50%)• Cost savings immediate• Special Holiday and

Weekend Greetings• World Class technology

deployed at Fortune 100s• SLA & Performance Reports

04/13/2023 18

New Approach

SpeechServers

IP PhoneSystem

Internet“Ann Wright”

SIPEnterprise A

EnterpriseOffice

AInternet

D

MOBISO

Mobiso Cloud

CSIP

IP Phone System

Enterprise HQ

IP WAN

PSTN

EnterpriseOffice

B

Caller A dials Mobiso extension (speed dial button) IP Phone System(B) routes call to Mobiso cloud (C)Mobiso greets caller and accepts nameMobiso transfers (REFER) caller to destination (D)Call path results in direct audio connection between A and D

Mobiso Speech Assistant

04/13/2023 20

Deployment Choices

• You Sign Up as Service Provider at Marketplace

• Your Customers sign themselves up for Mobiso Speech Assistant

• Price set at $24.99 per 25 employees.

• Revenue Share: $0.25 to you per seat.

• You setup one-time integration to Lyrix

• You sell Mobiso Speech Assistant Directly to Customers

• You price per market value• Your Cost: $20/month per

25 employees with major volume discounts as you sell more.

04/13/2023 21

Cloud-Based Integration to Lyrix

One Time• Provisioning Interface

– Automated with access to Admin. Credentials

– See Getting Started Doc.

• SIP Interface– Support of testing– See Getting Started Doc.

• Mobiso SLA• Channel Partner Agreement

Ongoing• Each new customer signup

– Sign up at Mobiso partner portal

• Support – Email, 24*7 HelpDesk

• Names Tuning– Linguistics, Auto-Correction

• Billing– Monthly invoicing

• Coming Features– Conferencing, Contact Sync.

04/13/2023 22

Give Your Customers What They Want

Ongoing Value• Our partners are adding

Mobiso Speech Assistant to their portfolio at the request of their customers.

• Win more opportunities and make more money with Mobiso Speech Assistant.

• Integration with BroadSoft makes it seamless for customers.

04/13/2023 23

Partner Promotion

Q4 2010• Free Provisioning Setup• Free SIP Setup and Test• Free Test Tenant for Partner

site.

• Go to Mobiso.com

04/13/2023 24