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Scaling Atlassian in the Enterprise
TOM MOORS • ATLASSIAN EXPERT • ACA IT-SOLUTIONS
Scaling Atlassian in the EnterpriseBigger. Better. Faster.
D ATA C E N T E R
E N T E R P R I S E S E RV I C E S
N E T W O R K I N G & TA PA S
Q U E S T I O N S & A N S W E R S
E N T E R P R I S E J O U R N E Y
U N L O C K I N G T H E F U L L P O T E N T I A L O F T H E AT L A S S I A N S U I T E
Scaling Atlassian in the Enterprise
B R E A KB R E A K
• Java Application Development• Enterprise Content & Information Solutions• Mobile Solutions• Consultancy & Outsourcing• Atlassian Experts
• +10 years using Agile methodology• High quality software needs• Expertise: Designing, implementing, managing
and scaling delivery environments
1,300
$215,760,000
6 officesworldwide
44% revenue growth
13 14
Atlassians
43,000Companies
Serving
85of Fortune 100 Companies
Including
A leader in Gartner’s 2015 MQ for ADLM
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Atlassian.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Increase Performance
Minimize downtime
Customization
IT Governance & ComplianceIT
As dependence grows, pressure builds for enterprise capability
Increase Performance
Minimize downtime
Customization
IT Governance & Compliance
As dependence grows, pressure builds for enterprise capability
IT
Atlassian Enterprise Offerings
Data Center• JIRA• Confluence• Stash
Services & Support• Premier Support• Technical Account Management• Enterprise Partners
We invested in Atlassian because we saw the potential for enterprise support. AUDI
”“
Data Center
Atlassian DeploymentsYou’ve got options:
SERVERCLOUD DATA CENTER
You hostYou hostWe host
High availability Instant scalabilityPerformance at scale
Data CenterHost our applications in your data center
• Active-active clustering
• Distributed load
• Redundancy
High Availability
• Increase concurrent user capacity
• Resilient under high load
• High quality of service
“In controlled load testing, we found 2 and 4 node JIRA Data Center clusters had near linear capacity increases with the same response time.”
– Atlassian Performance Labs
Performance at Scale
• Hassle free deployments
• Add nodes with ease
• Rapid re-indexing
+
Instant Scalability
Instant Scalability - Disaster Recovery
Currently available for JIRA Data Center
TERM LICENSE
Simple Data Center Pricing
$ 2 4 , 0 0 0 / Y E A RP E R 1 , 0 0 0 U S E R S
Horizontal scalability & high availability are the most important features that we’re looking forward to from Stash Data Center.TAM CUSTOMER
”
“
Enterprise Services
RESPONSIVE PROACTIVE INTEGRATED
PREMIER SUPPORTTECHNICAL ACCOUNT
MANAGEMENTENTERPRISE PARTNERS
ATLASSIANA U T H O R I Z E D
N
Enterprise Services
Atlassian Support
Account level offering & familiarity.
Higher touch points with teams more tightly associated with development
Higher service levels and urgency focused on customers with business critical needs.
Ticket based system.
Senior engineers available for escalations and management.
Existing service levels reduced costs for non-business-critical customers.
STANDARD PATH
Traditional multi-level triage and escalation process
BUSINESS-CRITICAL PATH
Direct path to experienced senior support engineers
Dual Path Support Model
Account-Wide Support From A Dedicated Senior Support Engineering Team
Premier Support
• Development escalation priority
• Faster SLAs
• Weekend and phone coverage
• Warm handoffs and escalations
• Thorough on-boarding process
Premier Support allowed us to not waste time with dead ends, better focus, and get to the root cause much faster.PREMIER SUPPORT CUSTOMER
With premier support, timely response and the fact that we have assigned representatives is great. PREMIER SUPPORT CUSTOMER
”
“”
“
RAPIDCOLLABORATION
• Collaborate• Prioritize• Create
AGILE TEAM DELIVERY
• Agile prioritization• Branching & versioning
management• Delivery management• Knowledge
GLOBAL INNOVATION
• Portfolio of programs• Continuous delivery• Performant teams at scale• SLA management• Distributed usage
UNPLANNED PLAN FOR AGILITY & GOVERNANCE
Enterprise Maturity
TRUSTED, SINGLE POINT OF CONTACT
DEDICATED ESCALATION POINT
ENTERPRISE-WIDE COORDINATION
ACCESS TO ATLASSIAN
PRODUCT TEAMS
ON-GOING BEST PRACTICES
GUIDANCEN
Technical Account Management
The Atlassian TAM program has been a huge success for us. The TAM did an excellent job of coordinating Atlassian support and the third party vendor… feels like we have an inside track to solutions for our enterprise scale Atlassian installation. The TAM is making it easy for us to do things that were nearly impossible in the past.
TAM CUSTOMER”
“
Solutions
Enterprise Partners
• Complete ALM
• IT service management
• Workflow/Process coaching
ATLASSIAN
A U T H O R I Z E D
Services• Migrations and integrations• Deployments and upgrades• Custom development• Training
I would definitely not just purchase and install – engage with an expert, there is a lot of power in using Confluence and you need expert guidance to use it all properly.
CONFLUENCE CUSTOMER
”
“
30+ authorized partners
ENTERPRISE PARTNERSTAM
$35,000/year3 designated contacts
$60,000/year1 day/week (8 hours)
PREMIER SUPPORT
ATLASSIAN
A U T H O R I Z E D
N
Enterprise Services & Support Pricing
D ATA C E N T E R
E N T E R P R I S E S E RV I C E S
N E T W O R K I N G & TA PA S
Q U E S T I O N S & A N S W E R S
E N T E R P R I S E J O U R N E Y
U N L O C K I N G T H E F U L L P O T E N T I A L O F T H E AT L A S S I A N S U I T E
Scaling Atlassian in the Enterprise
B R E A KB R E A K
TOM MOORS • ATLASSIAN EXPERT • ACA IT-SOLUTIONS
Unlocking the full potential of the Atlassian Suite
Atlassian for teams
…H RL E G A L B U S I N E S SS U P P O RT
The lifecycle of a feature
Define
Track
Develop
Operate
Define.
Track.
Develop.
Operate.
The way
Define Track Develop Operate
Document
AgreedVersioned
Define Track Develop Operate
Document
AgreedVersioned
Task
ResourcedPlannedScope
Define Track Develop Operate
Document
AgreedVersioned
Task
ResourcedPlannedScope Progress
ContinuousDistributed
Deploy
On timeWith quality
Code
Code
Define Track Develop Operate
Document
AgreedVersioned
Task
ResourcedPlannedScope Progress
ContinuousDistributed
Deploy
On timeWith quality
Iterate
SLA
Enhance
Run
Define Track Develop Operate
Document
AgreedVersioned
Task
ResourcedPlannedScope Progress
ContinuousDistributed
Deploy
On timeWith quality
Iterate
SLA
Enhance
Run
Traceability
Code
Define Track Develop Operate
Document
AgreedVersioned
Task
ResourcedPlannedScope Progress
ContinuousDistributed
Deploy
On timeWith quality
Iterate
SLA
Enhance
Traceability
Communication
Code Run
Define Track Develop Operate
Collaboration & Communication
Project & Program Management
Reporting
Dev Tools
Service & Support
