Sap service engineering

KURIKULUM ITB 2013-2018 – PROGRAM SARJANAProgram Studi Teknik Informatika (Sistem dan Teknologi Informasi)Sekolah Teknik Elektro dan Informatika

Silabus dan Satuan Acara Pengajaran (SAP)Kode Matakuliah:II3120

Bobot sks: 3

Semester:7

KK / Unit Penanggung Jawab: Sistem dan Teknologi Informasi

Sifat:Wajib

Nama MatakuliahLayanan IST

IST Service

Silabus Ringkas

Evolution from farming to online service industry, Service Science , Service Management, Service Engineering, Service System (Service System Engineering), IT service, Network Service Engineering, Case study.Evolusi dari pertanian ke online service industry, Service Science , Service Management, Service Engineering, Service System (Service System Engineering), IT service, Network Service Engineering, Case study.

Silabus Lengkap

Evolution from farming to online service industry, Service Science , Service Management, Service Engineering, Service System (Service System Engineering), IT service, Network Service Engineering, Case study.Evolusi dari pertanian ke online service industry, Service Science , Service Management, Service Engineering, Service System (Service System Engineering), IT service, Network Service Engineering, Case study.

Luaran (Outcomes)

Can understand about service, service engineering, its relationship and its function in case of information technology.Can analyze aboust case study and its relationship with service engineering.Can design and implementation service engineering into software service engineering.

Dapat memahami mengenai service, service engineering, kaitan dan peranannya dalam dunia teknologi informasi.Dapat menganalisa studi kasus (case study) dan kaitannya dengan service engineering.Dapat merancang dan mengimplementasikan service engineering ke dalam bentuk software service engineering.

Matakuliah Terkait- Prasyarat

Kegiatan Penunjang Tugas makalah, presentasi, dan pembuatan aplikasi.

Pustaka

Yoshikawa, H. (2008) : Introduction of Service Engineering, A Framework for Theoritical Study of The Service Engineering. Synthesiology vol 1 no 2. Japan. (pustaka utama).Mandelbaum, A. (2004) : Service Engineering Science Management. Faculty of Engineering and Management Technion, Israel Institute of Technology. (pustaka utama). Sassen, A.M., Macmillan, C. (2006) : The Service Engineering Area, An Overview of Its Current State and A Vision of Its Future. European Commision Network and Comunication Technologies. Brussel Belgium. (pustaka utama)Kwan, S.K. (2008) : Service Science as a Science of the Artificial.College of Business San José State University-IBM, USA. (pustaka tambahan).Teeri,T., Hirst,L. (2009) : Making Service Science Mainstream. IBM Palo Alto University, USA. (pustaka utama).Spohrer,J, et al (2008) : Service science and service-dominant logic. IBM Almaden Research Center, USA (pustaka utama).Spohrer, J., Maglio, P.P. (2006) : The Emergence of Service Science : Toward Systematic Service Innovations to Accelerate Co-Creation of Value. IBM Almaden Research Center, USA. (pustaka tambahan).Gu,Q., Lago, P. (2009) : Exploring Service Oriented System Engineering Challenges :A Systematic Literature Review. SOCA, USA. (pustaka utama)Bubley, D. (2012) : Introduction to Telco-OTT (Over The Top) Services. Disruptive Analysis. USA. (pustaka utama)Bourne, A., et al (2010) : INCOSE UK Chapter Working Group on Applying Systems Engineering to In-Service Systems Supplementary Guidance to the INCOSE Systems Engineering Handbook. INCOSE, UK.(pustaka tambahan)

Panduan Penilaian Tugas, keaktifan, UTS, UAS.

Catatan Tambahan Softcopy untuk semua daftar pustaka di atas tersedia (boleh dikopi).

Bidang Akademik dan Kemahasiswaan ITB Kur2013-Teknik Elektro Halaman 1 dari 4Template Dokumen ini adalah milik Direktorat Pendidikan - ITBDokumen ini adalah milik Program Studi Teknik Elektro - ITB.

Dilarang untuk me-reproduksi dokumen ini tanpa diketahui oleh Dirdik-ITB dan EL-ITB.

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Topik Sub Topik Capaian Belajar Mahasiswa Sumber Materi

1Evolusi dari pertanian ke online service industry

• Definisi service.

• Nilai dari sebuah service

• Evolusi dari pertanian ke manufaktur dan menuju ke online service industry.

• Faktor pendukung evolusi dari pertanian ke manufaktur dan menuju ke online service industry.

• Dapat mengetahui tentang service dan nilai dari service.

• Dapat mengetahui tentang evolusi pertanian --> manufaktur --> online service industry serta faktor - faktor pendukungnya.

• Yoshikawa, H. (2008) : Introduction of Service Engineering, A Framework for Theoritical Study of The Service Engineering. Synthesiology vol 1 no 2. Japan. (hal 1)

• Sassen, A.M., Macmillan, C. (2006) : The Service Engineering Area, An Overview of Its Current State and A Vision of Its Future. European Commision Network and Comunication Technologies. Brussel Belgium. (hal 3-6)

2 Service Science

• Definisi service science.

• Service science dilihat dari sudut pandang stakeholder.

• Penerapan service science.

• Dapat mengetahui tentang definisi service science.

• Dapat mengetahui tentang service science dari sudut pandang stakeholder.

• Dapat mengetahui tentang service science dalam penerapannya.

• Teeri,T., Hirst,L. (2009) : Making Service Science Mainstream. IBM Palo Alto University, USA.

(hal 7-14)

• Spohrer,J, et al (2008) : Service science and service-dominant logic. IBM Almaden Research Center, USA. (hal 2-14)

3 Service Management

• Definisi dari service management.

• Kaitan antara service science dan service management.

• Dapat mengetahui tentang definisi service management.

• Dapat mengetahui tentang kaitan antara service science dan service management.

• Yoshikawa, H. (2008) : Introduction of Service Engineering, A Framework for Theoritical Study of The Service Engineering. Synthesiology vol 1 no 2. Japan. (hal 8)

• Spohrer,J, et al (2008) : Service science and service-dominant logic. IBM Almaden Research Center, USA

(hal 4, 11)

4 Service Engineering

• Definisi Service Engineering.

• Tujuan dan tantangan di dalam service engineering.

• Service engineering dalam sudut pandang sain dan manajemen.

• Dapat mengetahui tentang service engineering.

• Dapat mengetahui tentang tujuan yang ingin dicapai dan tantangan yang dihadapi dalam service engineering.

• Dapat mengetahui tentang service engineering dalam sudut pandang sain dan manajemen.

• Mandelbaum, A. (2004) : Service Engineering Science Management. Faculty of Engineering and Management Technion, Israel Institute of Technology. (hal 15-19)


(hal 4,8,11,14, 18,19,21,26)

5 Service System (Service System Engineering).

• Definisi service system (service system engineering).

• Kaitan antara service system (service system engineering), service engineering, dan service science.

• Dapat mengetahui tentang service system.

• Dapat mengetahui tentang kaitan antara service system (service system engineering), service engineering, dan service science.

• Mandelbaum, A. (2004) : Service Engineering Science Management. Faculty of Engineering and Management Technion, Israel Institute of Technology. (hal 7, 17, 28)

• Spohrer, J., Maglio, P.P. (2006) : The emergence of Service Science : Toward



Systematic Service Innovations to Accelerate Co-Creation of Value. IBM Almaden Research Center, USA.

(hal 7,8,13,15-20)

6

IT Service (bag 1) : Online Service/IT Based Service

• Definisi IT based service/online service.

• Bentuk penerapan IT based service/online service.

• Dapat mengetahui tentang IT based service/online service.

• Dapat mengetahui tentang bentuk penerapan IT based service/online service.


(hal 10)

• Spohrer, J., Maglio, P.P. (2006) : The emergence of Service Science : Toward Systematic Service Innovations to Accelerate Co-Creation of Value. IBM Almaden Research Center, USA.

(hal 3)

7IT Service (bag 2) : Web Service.

• Definisi web service.

• Web service dan penerapannya di dalam service engineering.

• Dapat mengetahui tentang web service.

• Dapat mengetahui tentang penerapan web service di dalam service engineering.

• Sassen, A.M., Macmillan, C. (2006) : The Service Engineering Area, An Overview of Its Current State and A Vision of Its Future. European Commision Network and Comunication Technologies. Brussel Belgium. (hal 6)

• Spohrer, J., Maglio, P.P. (2006) : The emergence of Service Science : Toward Systematic Service Innovations to Accelerate Co-Creation of Value. IBM Almaden Research Center, USA.

(hal 13)

8IT Service (bag 3) : XML.

• Pengenalan teknologi XML.

• XML dan penerapannya di dalam service engineering.

• Dapat mengetahui tentang teknologi XML.

• Dapat mengetahui tentang XML dan penerapannya di dalam service engineering.

• Sassen, A.M., Macmillan, C. (2006) : The Service Engineering Area, An Overview of Its Current State and A Vision of Its Future. European Commision Network and Comunication Technologies. Brussel Belgium. (hal 6)

9IT Service (bag 4) : SOA.

• Mengenal teknologi SOA.

• SOA dan penerapannya di dalam service engineering.

• Dapat mengetahui tentang teknologi SOA.

• Dapat mengetahui tentang SOA dan penerapannya di dalam service engineering.

• Sassen, A.M., Macmillan, C. (2006) : The Service Engineering Area, An Overview of Its Current State and A Vision of Its Future. European Commision Network and Comunication Technologies. Brussel Belgium. (hal 6-9)

10 IT Service (bag 5) : SOSE (Service Oriented System Engineering)

• Definisi dari SOSE.• Tantangan –

tantangan pada SOSE.

• SOSE dan keterkaitan dengan service dan service engineering.

• Dapat mengetahui tentang SOSE.

• Dapat mengetahui tentang beragam tantangan yang dihadapi di dalam SOSE.

• Dapat mengetahui tentang keterkaitan antara SOSE dengan service dan service

• Gu,Q., Lago, P. (2009) : Exploring Service-Oriented System Engineering Challenges : A Systematic Literature Review. SOCA, USA. (hal 171-188)



engineering,

11IT Service (bag 6) : Online Service System Engineering.

• Definisi system engineering.

• Menerapkan system engineering ke dalam service system.

• Online service system engineering, definisi dan penerapan.

• Manajemen sistem, service, dan supply chain.

• Dapat mengetahui tentang defiisi system engineering.

• Dapat mengetahui tentang penerapan system engineering ke dalam service system.

• Dapat mengetahui tentang definisi dan penerapan online service system engineering.

• Dapat mengetahui tentang manajemen sistem, service, dan supply chain di dalam online service system engineering.

• Bourne, A., et al (2010) : INCOSE UK Chapter Working Group on Applying Systems Engineering to In-Service Systems Supplementary Guidance to the INCOSE Systems Engineering Handbook. INCOSE, UK. (hal 1-34)

12IT Service (bag 7) : OTT Service Engineering

• Definisi OTT Service.

• Telco World, OTT World, dan Telco OTT World.

• Membangun bisnis layanan berbasis OTT.

• Telco Style Service dan OTT Style Service.

• Dapat mengetahui tentang definisi OTT Service.

• Dapat mengetahui tentang Telco World, OTT World, dan Telco OTT World.

• Dapat mengetahui tentang bagaimana membangun bisnis layanan berbasis OTT.

• Dapat mengetahui perbedaan antara Telco style service dan OTT style service.

• Bubley, D. (2012) : Introduction to Telco-OTT (Over The Top) Services. Disruptive Analysis. USA (hal 1-30)

13Network Service Engineering.

• Queque in service.

• Quequeing network.

• Network service engineering, definisi dan penerapan.

• Interaksi di antara customer, service provider, dan manager.

• Dapat mengetahui tentang network service engineering, definisi dan penerapan/

• Dapat mengetahi tentang queque di dalam service dan quequeing network terkait dengan service.

• Dapat mengetahui tentang interaksi di antara konsumen, penyedia service, dan manajer.

• Mandelbaum, A. (2004) : Service Engineering Science Management. Faculty of Engineering and Management Technion, Israel Institute of Technology. (hal 11-15)

14Case study (bag 1) : Cash Flow

• Cash flow di dalam service engineering.

• Cash flow dan kaitannya dengan industri berbasis layanan online.

• Dapat mengetahui tentang cash flow dan kaitannya di dalam service engineering dan industri berbasis layanan online.

• Bourne, A., et al (2010) : INCOSE UK Chapter Working Group on Applying Systems Engineering to In-Service Systems Supplementary Guidance to the INCOSE Systems Engineering Handbook. INCOSE, UK. (hal 27-28)

15Case study (bag 2) : Communication

• Dunia telekomunikasi dan service.

• Studi kasus di dunia telekomunikasi terkait dengan online service industry.

• Penerapan OTT service di dunia telekomunikasi.

• Dapat mengetahui tentang studi kasus di bidang telekomunikasi terkait dengan online service industry.

• Dapat mengetahui tentang peranan OTT service di dunia telco dan communication.

• Mandelbaum, A. (2004) : Service Engineering Science Management. Faculty of Engineering and Management Technion, Israel Institute of Technology. (hal 3,9,12,14,16,20-23)

• Bubley, D. (2012) : Introduction to Telco-OTT (Over The Top) Services. Disruptive Analysis. USA (hal 1-30)

