The Australia Post SAP Program

Tony de Thomasis, NetWeaver Infrastructure Architect, Post IT – November 2009

When Australia Post Started…(in 1809)

The Napoleonic wars were being fought in Europe

Abraham Lincoln and Charles Darwin were born

The first Postmaster, Isaac Nichols, was appointed in Sydney

The Australia Post Business TodayLetters and associated

products

5.6 billion items of mail per year

15-16 million articles per day

Parcels and Logistics

10.2 million delivery points

500,000 km per day >300 Processing

Centres 27 Warehouses

Retail and Agency Services

4,500 retail outlets 187 million banking &

billpay transactions per year

>1000 active agencies 1 million customers

served every day

Current Postal Industry Business Climate

Traditional postal products & businesses in global decline

U.S. Postal Service Fights for Survival

“The U.S. Postal Service is in serious financial trouble. Last year, it had a $2 billion deficit. This year, it is on track to lose $7 billion, and future predictions are equally dire as the economy, rising healthcare costs, and the shift to electronic communication take their toll on the bottom line.” (US News & World Report, 21st October 2009)

Australia Post profit dives

“AUSTRALIA Post has suffered a 35.7 per cent fall in annual pre-tax profit due to fewer letters being sent and a drop in asset prices causing by the economic downturn.”

“Australia Post's pre-tax profit for 2008/09 of $380.9 million was down on the record high of $592.2 million booked in the previous financial year.”

“It also said it was well placed for future growth, with $700 million of spending recently approved for upgrades of point-of-sale technology and IT systems such as parcel tracking in the next three years.” (news.com.au, 15th October 2209)

The Australia Post response Use IT to transform the businessStandardised hardware Platform

Sensible software maintenance program

Virtualisation and Consolidation

Help to drive down support costs

Introduce innovation to drive new revenue streams

IT Program of work based on NetWeaver technology

Financial reporting

HR Enabled (Payroll, HR Admin, etc)

Event managment product tracking

Sales Pipeline

Call centre optimisation

Channel Enablement Point of Sales

Identity management

Environmental compliance

Governance risk and compliance

Project Portfolio Management

The SAP NetWeaver program of work

The SAP Extended Landscape7 tier landscape (DEV, TST, PRD, SND, SVT etc)Over 10 usage types (ECC, SRM, SCM, PI, BI EP etc)Over 80 instances (Production and non Production)servicing 17,000 users (soon to be 35,000) retired HP servers and installed 4 IBM Power6 machinesmost aggressive (but required) maintenance schedulebest of breed machines, storage , O/S, RDBMS, ApplicationPowerHA cluster using LVM for mission critical systemsVirtual IO serversMixed storage Tiers (IBM DS8300 and NetApp)IBM FlashCopy SE to quickly copy large Production systems

Cost efficient infrastrcutureConsolidate onto scalabale hardware (IBM PowerVM)

Virtualise processor pool

Intelligent disk tiering (IBM DS8xxx, NetApp FAS)

Intelligent Archiving (LEA OpenText)

Best of breed tools (Wily, Redwood, Solution Manager)

Underlying design principlesStandard SAP build template

Standard Operating System and Database (AIX 6.1, Oracle 10.2)

SAP Maximum Attention agreement

Sensible SAP licensing

State of the art Servers and Storage

Good deployment methodolgy

Strong partnering philosophy

Use IT to transform business processes

Take standard SAP, resist the urge to modify

Use best development tools

Wily Introscope

Redwood CPS

LEA iXOS

Oracle Grid Control

IBM FlashCopy SE

EMC Legato

IBM Tivoli Monitoring

IBM Tivoli Storage Management

Supporting Technologies

SAP SRM - PPP

SRM Server

SAP SOLUTION MANAGER - PS1

Solution Manager ABAP Stack

Solution Manager JAVA Stack

SAP NETWEAVER - MP1

Mobile Infrastructure (MI)

SAP CRM - PC1

CRM Application Server ABAP

CRM Application Server Java

SAP NETWEAVER - PB1

Adobe Document Services

Application Server Java

Mobile Infrastructure (MI)

BI Java

EP Core

Enterprise Portal

Business Intelligence

SAP NETWEAVER PI - PP1

Process Integration

Application Server Java

SAP SCM - PE1

SCM Server

SAP NW - Adobe Docu. Service

SCM WCL

SAP NETWEAVER - PK1

Adobe Document Services

EP Core

Enterprise Portal

Search and Classif. (TREX)

SAP ERP - PRD

SAP ECC Server

LegendCore or Shared

Event Management

Sales Pipeline

Administration

SAP ACCESS CONTROL - PG1

GRC Java Components

Plus:•Web Dispatcher•Open Text•Right Fax

Australia Post in Production SAP Components

NetWeaver Usage Types

ECC6 EHP4 PI 7.1 EHP1

CRM 7.0 GRC 5.3

BI 7.0 EHP1 SRM 4

Solution Manager 7.0 EHP1 MI 7.0

NWDI 7.0 EHP1 IdM 7.1

EP7.0 EHP1 CE 7.1

SCM/EM 7.0 GRC

PPM Environmental Compliance

Plus our Landscape includes Non-Prod!Comprising:

3 tier Dev , Test Production minor release / support landscape

2 tier shared Project Dev, Test major release landscape

Shared Sandbox landscape

Stress and Volume Test landscape (provisioned on demand)

Plus Other components as required for management:

GRC Access Control

SAP NetWeaver Identity Management

Solution Manager

Open Text for Archiving and Document Storage

Overall – around 90 separate SAP or SAP related systems to govern, manage, monitor and control.

With valued partners (SAP, IBM, Oracle, CA, Symantec)

Connection of Solution Manager to Twitter

Weekly innovation forum

Collaborative approach

Community Spirit1 SAP mentor

2 Active SDN contributors

Several SDN and IBM bloggers

1 SAUG Secretary

> 10 active twitter users

Several active members SAP Australia user group

Panel member Mastering SAP technologies

Personal KPI incentives for community participation

Community Thought Leadership 5 presentations at SAP TechEd 2009 Keynote presentation at Mastering SAP Technologies 2009 Presentations at the SAUG Summit 2009 Presentation to IT students at Melbourne University Presentations at the IBM Power University 2009 Winner SAUG "best visibility solution" 2009 1 delegate to SAPPHIRE 2009 3 delegates to SAP TechEd 2009 1 entry in SAP Demo Jam Phoenix 2009 1 delegate to SAP Maximum Attention Summit 2009 EBC Visit Symantec & Cisco San Jose 2009 EBC Visit IBM Tucson disk facility 2009

We’re not finished yetcapacity management to maximise ROI

sclabale infrastrucutre to be closely monitored

Enviromentally aware IT infrastrucutre

Working hard to keep good permanent staff

Improved backup and recovery initiative

System copy improvements

Improved data archiving and content management

Improved security and data encryption

Questions?

Useful links:Australia Post: http://www.auspost.com.auSAP Australia User Group: http://www.saug.com.auAmericas SAP User Group: http://www.asug.comSAP Community Network: http://scn.sap.com

The End! (Not really)