SAP Consulting services; een holistische aanpak voor ALM

Application Lifecycle Mgt Bruno Tunderman MA, Data & Technology Services May 24th, 2012

Agenda The Holistic Concept

Application Lifecycle Management Processes

Third Party Tool Integration

Next steps

©  2012 SAP AG. All rights reserved. 3

Today’s Challenges

Today’s economy requires a greater focus on lowering costs within your organization

Business Continuity Business Process Improvement

Protection of Investment and Accelerated Innovation

Reduced Total Cost of Operations Application Life-Cycle Management

SAP’s goal to provide a rating of application support via key performance indicators is innovative and challenging. The extensive benchmarking phase and mapping of key performance indicators to business value will allow customers to fully understand the benefits of a comprehensive support program.

Peter Wesche, research director, Gartner

“

Maintaining business continuity is the key to success. As landscapes become larger and more complex, there is a greater need for integration and mission-critical support.

The business environment today requires transparency of business process exceptions and

KPIs. Improving business processes is critical to your organization’s success.

Protecting IT investment while introducing innovations is critical in today’s economy. Customers have to be able to adapt to new requirements without business disruptions.

These values can all be measured by tangible KPIs.


Application Life-Cycle Management The Strategic Value

Accelerated Innovation •  Value discovery and realization •  Innovation without upgrade •  Near-zero downtime

Operation at lower cost •  Standardize, unify, and

automate operations •  Manage complexity •  Manage SLAs

With Application Life-Cycle Management, customers implement high-quality solutions faster

and operate them at lower cost

Superior Quality •  of SAP solutions, customer

enhancements and partner deployments

•  in terms of functionality, performance, availability and security

ALM is best defined as “a holistic and integrated ITIL-based approach for application lifecycle management (ALM) by providing processes, tools, services, and an organizational model to manage SAP and non-SAP applications throughout their entire lifecycle”. In short, ALM is a software lifecycle framework for our customers to accelerate innovation and operate their SAP solutions at lower costs and with less risk.


Application Life-Cycle Management An approach in six phases

SAP’s Application Life-Cycle Management follows the six phases of ITIL application management.

Require- ments

Design

Deploy

Build & Test

Optimize

Operate

Application Life-Cycle

Management


How to Tackle these Challenges? With an Integrated and Holistic ALM Approach

From complex ALM point solutions… …to an integrated approach to ALM

  Stand-alone, point solutions for different ALM phases with many system breaks

  Disparate and not consistent information for the entire lifecycle

  Hindering collaboration between phases and business and IT

  Gaps, disruptions through broken processes   Proprietary, tool-centric approaches

  Integrated solution within and between all ALM phases

  High visibility and transparency   Instant Collaboration between distributed IT (Dev./

Ops.), business and partner teams   Seamless and standardized end-to-end ALM

processes based on best practices (e.g. ITIL)   Holistic offering including support and services and

open for 3rd party tools

Require- ments

Design

Deploy

Build & Test

Optimize

Operate

Application Lifecycle Management Require-

ments

Design

Deploy

Build & Test

Optimize

Operate


Upgrade Management  Comprehensive project support for release

transitions

Application Lifecycle Management An Approach in Six Phases of ITIL Application Management

ITIL Phases supported by the Processes

Landscape Transformation  Management of business- and IT-driven

changes in SAP solution landscapes

Maintenance Management  Management of corrective software

packages, reduction of waste in custom code

Business Process Operations  Help ensure business continuity  Provide business KPIs  Business process benchmarking

Technical Operations  Central monitoring and alerting

infrastructure  Unique end-user experience

monitoring  Central administration tools

Application Incident Management  Integrated service desk  Involvement of partners in problem resolution  Root-cause analysis for complex landscapes with

diverse technology stacks

Solution Documentation  Central documentation of processes,

system landscape, custom code, partner applications, and more

Solution Implementation  Discover and realize enhanced

business functionality  Avoid disruption of business

Template Management   Standardize configuration

across multiple projects

Test Management   Change impact analysis   Complete test management

Change Control Management   Integrated quality management   Synchronized transports of various

components   Controlled and documented

adjustment of business processes incl. approval process

 

 

 

 

 

   

 

 

 

 


Application Lifecycle Management Processes Supported by Tools, including SAP Solution Manager

Solution Documentation •  Solution Manager – Solution Directory •  Solution Documentation Assistant

Template Management •  Solution Manager Project,

Blueprint & Realization Implementation Tools

Solution Implementation •  SAP Solution Composer •  SAP Business Process

Repository •  Enhancement Packages

Test Management •  SAP Test Workbench •  Business Process Change

Analyzer (BPCA) •  SAP TDMS, TAO & eCATT

Technical Operations •  Central monitoring & alerting infrastructure •  SAP End-User Experience Monitoring •  SAP Solution Manager Work Centers & Admin Tools

Change Control Management •  SAP ChaRM & CTS+ •  SAP Quality Gate Management •  Custom Development Mgt Cockpit (CDMC)

Maintenance Management •  Maintenance Optimizer •  SAP Note Assistant

Business Process Operations •  SAP Business Process Monitoring •  IT Performance & Service Level Reporting •  SAP Job Scheduling Mgt & CPS Adapter •  Data Volume and Consistency Mgt

Application Incident Management •  SAP Service Desk and 3rd Party Integration •  SAP Root Cause Analysis Tools (SMD/Wily) •  SAP Solution Database

Upgrade Management •  Custom Development Management Cockpit •  Business Process Change Analyzer

Landscape Transformation •  Landscape Transformation Software


Requirements and Design Phase Rapid Prototyping of Innovations Based on Business Demand

Application Lifecycle Management Assets   SAP provides full visibility on innovation offerings provided by the SAP

ecosystem   Innovation without upgrade is provided with yearly enhancement

packages   Delta-configuration guidelines are provided for the next best business

practice   Design of future solution landscape is available   Future business processes are defined and ready for implementation   No data loss in the handover to build-and-test phase

Business Benefits   Lower project cost by helping to ensure 100% visibility of business

requirements and SAP options   Lower project cost though pre-configuration, road maps, and

standardized procedures   Less work for specifications through rapid prototyping

Requirements

Design Optimize

Deploy

Build and Test

Operate


Solution Documentation Usage of Solution Documentation Assistant

  Solution Documentation means having documented the following key elements:   core business processes   related technical objects, such as transactions, programs, custom code, background jobs, interfaces   related (non-SAP) system and software components   recommended project language is English

Deploy

ALM

Configuration -> extend documentation

Implementation -> create or locally adjust

documentation

Template Management -> create global documentation

Operations -> re-document

Upgrades -> verify documentation

Solution Documentation life-cycle

Focus Re-Documentation

Where is SoDocA used in Solution Documentation?

Focus Initial Documentation

  The correct usage of implementation projects automatically leads to sufficient solution documentation in the operations and optimization phase

  If you start with the documentation in the operations phase, you should make the documentation of your core business processes available in SAP Solution Manager

  In relation to a complete implementation project only a subset of information is needed


Solution Documentation Assistant Analysis Results – Usage Report Verification of used objects The display of usage frequency of technical objects gives you transparency about potentially obsolete and clarity about mission-critical objects

Customer situation   Solution documentation to be updated

before an upgrade   Housekeeping needed to ensure performance

and more cost efficient maintenance

Activities   Import a SAP Solution Manager dummy

project in an analysis project   Run the analyses   Check usage frequency and identify

potentially obsolete objects   Verify results with business process objects   Use analysis results to update technical object

in your solution documentation

SAP Solution   Identify obsolete objects, incl. custom code   Verify the technical objects solution

documentation   Linked to rule database allows further check

step enhancements


Implementation… Key Building Blocks

Close the IT / Business Gap With Systematic alignment

Utilizing SAP’s Business Process Repository

SAP Solution Manager

To accelerate your Implementation

SAP Enterprise Modeling


Documentation and Training embedded in Business Process Architecture

Transaction Call

Documentation Call


Build-and-Test Phase Reduce Costs While Improving Quality

Application Lifecycle Management Assets   Configuration is managed centrally and is guided by

predefined configuration accelerators   All scope changes are tracked and signed off   All modifications are signed off by SAP   Scenario-oriented testing helps ensure solution

integrity   Load tests support sizing and workload distribution   Testing and key user training is executed in one step

Business Benefits   Save on configuration and test costs   Lower project cost and increased business continuity

through reduction of unnecessary modifications

Requirements

Design Optimize

Deploy

Build and Test

Operate


Implementation and Upgrade – Business Process Configuration


Implementation and Upgrade – Create Test Cases


Implementation and Upgrade – My Test Worklist


Business Process Change Analyzer - BPCA

Planned software changes

  SAP Support Packages

  SAP Enhancement Packages

  SAP Legal Change Packages

  Custom Code

  Customizing changes

?

Order to Cash Sales Order code change Delivery Goods Issue UI change Billing Procure to Pay Create PO customizing change

Business Process Change Analyzer Business Processes with Trace

Customer Benefit: Increased insight into effects of software change events that will also determine testing strategy

“Which critical Business Processes will be affected by the planned changes?”

Identification of business processes affected by software

changes


Custom Code Management Cockpit (CDMC) Promotion of Innovation & Protection of Investment CDMC - Usage / Clearing •  Helps in identifying unused custom code as a basis for

custom code effective retirement as part of Custom Code Lifecycle Management

•  Leverage upgradeability of custom code based on transparency of used custom code

CDMC - Custom Change Impact •  Helps in identifying impacts of Lifecycle

Change event such upgrade or EhP’s implementation on custom code

•  Leverage better planning & control of custom code adjustment activities

Requirements

Design Optimize

Deploy

Build and Test

Operate

Business Benefits •  Transparency on custom code and its usage

•  Big saving potential by clearing based on identified obsolete customer objects

•  Accelerated Upgrade


Deploy Phase Go Live On Time and On Budget

Application Lifecycle Management Assets   All stakeholder and project team members

collaborate in one standardized quality process   All changes are approved in quality gates and

deployed in one transport consistently to the production landscape

  Complete scenario traces validate integration, performance, and data consistency

  Go-live is signed off by SAP

Business Benefits   Lower project risk because of synchronized

deployment   Higher business continuity and lower total cost of

ownership (TCO) from improved quality

Requirements

Design Optimize

Deploy

Build and Test

Operate


Change Control Management Enables one consistent quality process

Central Transport Management Set up system landscapes and dependencies

Manage synchronized transports

Central logging and monitoring

Transport Tools Set up transport system for one application

Record, export and import changes

Same tool for different applications / technologies

Process Best Practice Set up integrated and consistent quality process

Manage projects and quality gates for solutions

Impacts and risks of maintenance, enhancements or releases

Organize Change Control

Organize Transports centrally

Organize Transports for one application

Quality Gate Management

SAP Solution Manager Enterprise Edition

Change Request Management

Change Diagnostics

Change &Transport System

Managed Systems

Enhanced Change and Transport System


Change Control Management Enhanced CTS + Strategic Decision

Development Landscape

Quality Landscape

Production Landscape

.

.

.

Transport Transport

Check outs/ Deployment

Check outs/ Deployment

SAP NetWeaver® Change and Transport System

Check in

… EP System

AS Java System XI System

… EP System


… EP System


Deployment

Multiple Development Workbenches

Enhancement of existing ABAP Change and Transport System to transport multiple object types


Change Request Management Standard Normal Correction Workflow


Change Request

Service Message

DEV

QAS

PRD

Controlled transports

Controlled transports

Ser

vice

Des

k C

hang

e R

eque

st M

anag

emen

t

Change Document

Feedback

Requester Service

Desk Employee

Change Manager Developer

Tester

IT Operator


Change Control Management – Work Center


Quality Gate Management Governance for Solution Implementation

Functional Test

Consistency Checks

Performance Test

Design Q Requirements Build Test Deploy Q Q Q

Requirements from business Departments

Functional and technical blueprint

Functional and technical feasibility

Extend Solution

Custom Development

Partner solutions

Prepare Solution Operations (Run SAP)

Test Planning

Test Scope Identification

Test Requirements

Test System Setup

Q-G

ate:

Tes

t to

Dep

loy

Set-up of technical

infrastructure

User Acceptance Test

Transports in Cycles Final Transport

Q-G

ate:

Bui

ld to

Tes

t

Q-G

ate:

Des

ign

to B

uild

Q-G

ate:

Req

uire

men

ts to

Des

ign

Support Going-Live Session

Verification of production

system

Handover to business

Collaboration and Project Controlling


Operate Phase Safeguarded Business Continuity and Minimized Firefighting

Application Lifecycle Management Assets   Mission-critical processes are monitored

continuously   Performance and data growth rate care are

monitored continuously   Potential disruptions are detected and resolved

before the business is impacted

Business Benefits   Improved business process availability   Increased business continuity by reduced downtime   Lower cost of operations as no additional tools are

required – for example, for monitoring business processes, systems, and interfaces

Requirements

Design Optimize

Deploy

Build and Test

Operate


SAP Solution Manager Work Center System Monitoring


Technical Operations End-to-End Root Cause Analysis

Change Analysis Workload Analysis

Exception Analysis Trace Analysis

System, Host & Database specific RCA tools


Technical Operations End-user Experience Monitoring

Flexible view configuration of monitored scenarios

Drill down from scenario, over location, to executions

Integration in End-to-End Trace

Overall performance History

Overview of current scenario status with regards to availability and performance per location

Execution status information in case of errors


SAP CPS by Redwood The Case for Process Automation

Process Automation Drives IT and Business Value Business processes require execution of online and background activities 24 hours/day

Business demands  High-performance online activities (users)  Efficient background activities (jobs)  Fast implementation of high priority tasks  Stable business processes

Limiting Factors  Complex process dependencies  Existence of manual tasks  Open time slots for activities  Unclear effect of changes on the process outcome

Business Activities Maintenance

Activities

Billing Closing Tasks MRP Run

Due list

Order Entry Reporting Backup

Transports

Reorgs

Close Task Billing

MRP Run Due list

Order Entry

Reporting

Backup Transport

Reorgs Hardware resources

Time 7:00 8:00 9:00 6:00

100%


SAP CPS by Redwood Graphical Job Forecast Management

Provides a calendar format view of all future scheduled workload with ability to alter schedules via drag and drop

Benefits •  Easier to view future tasks and where any scheduling conflicts may occur •  Improved productivity through easy to use re-scheduling capability •  Familiar interface reduces training requirements


SAP CPS by Redwood Job Chain Management

Benefits • Simplify definition, execution and monitoring of complex dependencies • No more discrete jobs • Visibility into end-to-end process with dependencies. • Changes can be implemented faster using re-usable templates • Automated error recovery reduces time and effort in dealing with exceptions

Event Characteristics "  Color coded status "  Graphic events job flow "  Events notification "  Stop/Restart events "  Consolidated view(s) "  Drag and Drop

Automate conditional, sequential and parallel job execution of jobs, dependencies between different job chains, applications and platforms


SAP Solution Manager Process Scheduling Adapter


Business Process Monitoring

Job Request

Job Documentation SAP NW

7.0 Redwood Process Server

Job Scheduling

SAP Central Process Scheduling by Redwood

Web Form Enterprise Portal/

Intranet

Operator request – manual creation of job request message

End/Key user request – job request message creation in background

Job documentation automatically populated with respective change request data

Change Request Management

Transfer job documentation (incl. basic scheduling)

Push monitoring information

= Integration supported by Process Scheduling Adapter

SAP System


Business Process Operations Corporate Data Volume Cockpit

Centralized Information Cockpit for Data Volume Management


IT Reporting EarlyWatch Alert, Service Level Report, & IT Performance Reporting

IT Reporting

Experts

Reporting

CPH -Data

Data Sources Data Processing (SAP Solution Manager 7.0)

Statistical Data

Data Collection

Data Collection

Data Collection

3. Detailed Results BI Reporting / IT Performance Reporting

1. SAP standard report EarlyWatch Alert report

2. Free defined regular Report Service Level Report

EWA Data (ABAP)

EWA Data (Non-ABAP)

Requirements


Optimize Phase Continuous, non-disruptive improvement and TCO optimization

Application Lifecycle Management Assets   Improve usage, performance, and usability of live

business-process scenarios   Improve applications to fulfill regulatory, tax, or other

changed legal requirements   Perform technical updates to support latest OS and

DB releases

Business Benefits   Lower TCO though:

–  Reduction of existing database size and growth –  Built-in tools for change and quality management

  Protection of investment by: –  Innovation without upgrades –  Technology upgrades and maximum time for return on

investment and deployments

Requirements

Design Optimize

Deploy

Build and Test

Operate


Maintenance Management System Administration

Main SAP Administration Tasks   Defining landscape components   Configuring SAP NetWeaver ABAP and Java   Starting and stopping SAP systems/instances   User administration   Database administration   Printer administration   Data archiving   Process scheduling   Maintaining downtimes   Managing transports   Adaptive computing

Main SAP Administration Tools SAP Solution Manager work centers System Landscape Management and System Administration providing access to the following tools:   ABAP Tools   DBA cockpit for central database administration   SAP Landscape Printing Assistant   SAP NetWeaver Administrator for Java

administration


Application Lifecycle Management SAP Solution Manager Platform – Supports ALM

Blueprint

Service Desk

Testing

Configuration

Change Requests

Upgrade

Service Delivery

System Monitoring System Administration

Business Process and Interface Monitoring Data Volume/Data Consistency Management Job Documentation

Root Cause Analysis End User Experience

Learning Maps


Scope

Quality Gates

Issues Business Process Change Analyzer

Solution Documentation Assistant

Maintenance Optimizer

Custom Development Management Cockpit


ALM Implementation Overview

ALM based on ITIL Standards

Solution documentation - Solution Implementation - Template Mgt. - Change Control Mgt. - Testing Mgt. - Application Incident Mgt. -Technical Operations - Business Process Operations – Maintenance Mgt. – Landscape Transformation – Upgrade Mgt.

Solution Manager

Implementation Tools ASAP Methodology

Project Admin ASAP Roadmap

Business Blueprint Configuration

Testing Reporting E-Learning

Operating & Support Tools ASAP/RunSAP Methodology

Solution Monitoring System Monitoring

Business Process Monitoring Service Level Reporting

Early Watch Reports Central System Admin Maintenance Optimizer Change Request Mgt.

Solution Mgr. Diagnostics Service Desk

E2E Solution

Operations Standards

BPR

iBase

Agenda The Application Lifecycle Management (ALM) Concept



Next steps


Application Lifecycle Management – Extending SAP Solution Manager

SAP Quality Center by HP

Solution Documentation

Solution Implementation

Template Management

Application Incident Management

Change Control Management

Technical Operations

Business Process Operations

Upgrade Management

Maintenance Management

Landscape Transformation

Test Management

SAP Productivity Pak by ANCILE and SAP Productivity Composer by ANCILE

Application Lifecycle

Management


SAP Solution Manager – Adaptability and Extensibility

Third-Party Applications

Adapters

Extensions SAP Test Data Migration Server

SAP Solution Manager Adapter for SAP Quality

Center by HP

Process Scheduling Adapter for SAP Solution

Manager

SAP ProductivityPAK by RWD Adapter for SAP

Solution Manager

SAP Central Process Scheduling by

Redwood

SAP Quality Center by HP

SAP ProductivityPAK by RWD

SAP Test Accelerator and Optimizer


Open S

ervice D

esk Interface iRise Visualization

Software

Requirements

Design Optimize

Deploy

Build and Test Operate

Agenda The Application Lifecycle Management (ALM) Concept



Next steps


Customer Proof Points Application Lifecycle Management is Real

”We implemented enhancement package 3 …. In comparison to the upgrade from R/3 4.6C to ECC 6.0 we could reduce the costs for installation, configuration, test & go-live of EHP3 by almost 10 times.”

Didier Magnien, Director Global SAP Systems, Sappi Limited

”Realized Benefits due to E2E Solution Operations: Up to $ 5 million (one time) due to performance optimization, up to $10 million p.a. due to data volume management, and IT Operations productivity increased by 100%.” Rinat Gimranov, CIO, Surgutneftegas

”System successfully supported Unilever end-of-year business target of shipping $732 million without any performance issues.”

Irlei Homero, IT Application Services Manager, Unilever Americas

”By eliminating recurring problems, SAP Solution Manager has let DuPont improve system availability by 18% and reduced average system response time by 58%.”

Michael J. Stoko, Director Global Operations, DuPont

Business Continuity Business Process Improvement

Protection of Investment and Accelerated Innovation

Reduced Total Cost of Operations


Efficient Application Lifecycle Management Next Steps

Explore the Value and Scope of Establishing a Single Source of Truth

Define Your Roadmap for ALM Implementation

Implement Your Roadmap for ALM

Optimize Your IT Processes

Empower Your IT/Business Organizations


Application Lifecycle Management – Available information assets

Require- ments

Design

Deploy

Build & Test

Optimize

Operate

ALM

service.sap.com/alm

sdn.sap.com/irj/sdn/alm

service.sap.com/solmanvc

CONTACT

Bruno Tunderman MA Data & Technology services, Engagement Manager

Mobile: +31 6 53807467 Email: [email protected]


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