ITSM Design and practices for

IT Startup company Business solutions for an IT start-up company

through ITIL V3 Service Design Practices

By Shanthi Kumar V, IT Management &

Practices Consultant Contact: vskumar35@gmail.com

Overview

This Presentation is useful for the Start-up IT companies, to

implement the IT services design with ITIL V3 Standards.

I would like to share some of the best practices or activities through

ITIL V3 Service Design practices to implement incrementally for their

organization.

Discussed with simulated issues, examples and practices are mapped

to resolve them. With graphical charts on live issues.

It helps to manage well their services and the running projects.

By following these practices, they can retain the customers of different

projects.

Note, this is not only for startup companies, it is meant also who wants

to follow these practices for their smooth function of IT business.

Note: If you are an experienced IT company and still want to know the process steps with live practices, you can use this presentation very well.

A graphical chart for Design co-ordination

with examples

Note: In the next slide, Continued the example.

Recap of Service design process organization

•Design co-ordination •Service catalog management •Service level management

These can help while adopting the service design of the ITIL V3 in an IT Organization.

ITIL Service Design Sub processes

•Risk management •Capacity management •Availability management •IT Service continuity management

•Information security management •Compliance management •Architecture management •Supplier management

Note: In the next slides you can see the service design roles details.