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Salesforce1 Mobile Tips & Tricks for Admins April 23, 2014

Salesforce1 Mobile Tips & Tricks for Admins

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Salesforce Admins, now is your time to become the hero of mobile! Empower your users to work smarter when they are out in the field by making your Salesforce applications available on their mobile device. From reducing load time on opportunities to creating custom templates, we’ve got the tips, tricks and real-life stories that will make your life easier and your users happy. Join us to put your existing point & click skills to work. This webinar is part of a series focusing on new and existing Salesforce1 Mobile App features. If you are ready to supercharge your career and make an impact at your company, join us!

Text of Salesforce1 Mobile Tips & Tricks for Admins

Salesforce1 Mobile Tips & Tricks for Admins April 23, 2014

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Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Have Questions?

We have an expert support team at the ready to answer your questions during the webinar.

Ask your questions via the GoToWebinar Questions Pane. The speaker(s) will chose top questions to answer live at the end of the

webinar.

Please post your questions as we go along! Only post your question once; well get to it as we go down the list.

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New! Admin Evangelism

Our Charter: Good stuff, no fluff. We provide useful, interesting & inspiring content to help admins become heroes.

Engage with us on SUCCESS

Gillian Madill

Erica Kuhl

LeeAnne Templeman

Mary Scotton

Sarah Franklin

Salesforce Admin Digest

Tips & Tricks with a No Fluff GuaranteeWelcome to our new digest, packed full of useful tips, tricks and tutorials to

help you be a rockstar admin and a hero to your company

Put Salesforce1 to work for you.

Tip 1: Reduce Time to Update OpportunitiesUse quick actions to reduce the amount of fields required forfrequent business events such as winning a deal or qualifying anopportunity.

Contributed by Mary Scotton

Tip 2: Directly Link to Salesforce1 in YourEmailsCustomize your email templates so that your users are sentstraight into the Salesforce1 mobile app. They will love how easythis is to use!

Contributed by Eanna Cunnane

Tip 3: Eliminate Emails and Paper for RoadWarriorsView, print, email, and even store files offline with Files & Groupsin Salesforce1. Your traveling sales reps and execs who useexternal files will thank you!

Contributed by Jennifer Wobser

Salesforce1 for AdminsWebinarHaven't started using the Salesforce1Mobile App? Learn tips and tricks fromawesome admins Shannon Grimm,Amanda Ream, and Jennifer Wobser.Hosted by Mary Scotton, this hour willkickstart your Salesforce1 Mobile Appsuccess!

Date: 04/23/2014Time: 10:00AM PT

Register for the Webinar

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Speakers Mary Scotton Developer Evangelist,

salesforce.com @rockchick322004

Amanda Ream Senior CRM System Administrator, Metso @amandaream4

Shannon Grimm Global MAC CRM Project Manager, Metso @ShannonGrimm4

Jennifer Wobser Business Systems Analyst & Salesforce Administrator, FFF Enterprises

@crmsalesgem

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Agenda

Salesforce1 Mobile Overview Metso: Tips, Tricks & Demos FFF Enterprises: Tips, Tricks & Demos More Tips, Tricks & Demos Resources & Next Steps Q&A

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Every Object, Every Field: Salesforce1 Mobile Accessible

AppExchange Apps:

Dropbox Concur Evernote ServiceMax More

Custom Apps and Integrations:

SAP Oracle Everything Custom More

Sales, Service and Marketing

Accounts Cases Campaigns Dashboards More

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Mobile Cards

New Features for Salesforce1 Mobile

Objects & Fields

Page Layouts

Custom Tabs

List Views

Search Layouts

Publisher Actions

Compact Layouts

Enhanced Lookups

Embedded Charts

Mobile Navigation

Buttons & Links

Twitter Component

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How to enable Salesforce1 Mobile for your org

Enable Chatter Enable Publisher

Actions

Salesforce1 Settings -> Connected Apps settings

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Shannon Grimm Global Mac CRM Project Manager, Metso

@ShannonGrimm4

Amanda Ream Senior CRM Administrator, Metso @amandaream4

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Metso Overview

500 Users (soon to be 1000) 3 Admins Sales team went Mobile in

2012 with Salesforce Touch and Chatter iOS app

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Metsos Salesforce1 Mobile Story

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Salesforce1 Tip: User experience is key to user adoption

Business Problem: Salespeople are not adopting mobile solutions because Opportunity edit takes too long to load.

Solution: Create an Update type Publisher Action show salespeople how easy it is to use!

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Salesforce1 Tip: Just 3 things you need to know!

1. Navigation Menu 2. Compact Layouts 3. Publisher Actions

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1. Understanding the Navigation Menu

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2. Compact Layouts

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3. Publisher Actions

Demo Mobile Navigation, Compact Layouts,

and Publisher Actions

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Get started!

Use it! What are my end users doing? Dont be scared!

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Jennifer Wobser Business Systems Analyst & Salesforce Administrator,

FFF Enterprises @crmsalesgem

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FFF Enterprises Overview

100 Users First mobile app: 2004 with

Salesforce Classic

Lone Admin

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Salesforce1 Tip: Mobile Access to Files Saves Time

Business Problem: Accessing price sheets was a hassle. Options: get out the binder or call the office.

Solution: Post price list Files to a central Chatter Group. Reduce a 15-30 minute task to 1-2 minutes!

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Salesforce1 Tip: Analytics For the Road Warrior!

Business Problem: Sorting through large territory data to find ideal accounts on the road is difficult.

Solution: Dashboards with simple target lists for large territories with sorting.

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Salesforce1 Trick: Email a Direct Link to the Mobile App

Click Link to Open

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How to implement the Direct Email link

com.salesforce.salesforce1://entity/view?entityId=placeDashboardIDhere

com.salesforce.salesforce1://entity/view?entityId=placeAccountIDhere

com.salesforce.salesforce1://entity/view?entityId=placeContactIDhere

com.salesforce.salesforce1://entity/view?entityId=placeYourObjectIDhere

Demo: Files, Dashboards, Direct Link

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Mary Scotton Developer Evangelist

salesforce.com @rockchick322004

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Salesforce1 Tip: Mind the gap

Business Problem: Managers are complaining that approval notifications appear in Salesforce1 but then disappear.

Solution: Install Approval Central for Salesforce1 from AppExchange

Mobile Administration Mobile Navigation move My Approvals to Selected listbox

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Salesforce1 Trick: Leverage social connections

Business Problem: Sales reps are working a new account, and want to tap into their social network to make a connection.

Solution: Find people in common via Twitter, right in the app! Customize Social Apps Integration Social Accounts and Contacts Settings Enable Social Accounts and Contacts Enable Twitter

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Salesforce1 Tip: Speak your users language

Business Problem: Previous mobile attempt have been vetoed because translation costs for custom mobile apps are too high.

Solution: Leverage existing Salesforce translations, and add new ones with Translation Workbench.

Demo: Approvals, Twitter, Translations

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Recap: Salesforce1 Tips & Tricks Business Problem Solution 1. Users cant find the My Approvals app. Modify the Mobile Navigation to move it closer to the top.

2. Users have to swipe up 3 times to see a key fields on their mobile device.

Customize the Compact Layout for the object to surface the 4 most important fields in the top section.

3. Users wont use Salesforce1 because records with a 50+ fields take a long time to edit.

Create an object-specific Publisher Action to Update the record, placing less fields on the Action layout.

4. Sales reps rely on printed documents. Create a Group and upload the documents as Files. Makes it easy to access on the road.

5. Executives arent logging in to the Salesforce1 mobile app. Show them how to access their favorite Dashboards and theyll be hooked!

6. Users get emails with links to Salesforce records and dashboards, but they open in the browser on their phones and thats hard to read.

Update your Email Templates to also include the mobile direct link URLs and now records and dashboards will open in Salesforce1 mobile.

7. Managers complain because they have to use the desktop app to see a list of items to approve.

Install the Approval Central for Salesforce1 from AppExchange.

8. Sales reps are active on Twitter and want to leverage those relationships with new customers.

Add the Twitter component to the Account and Contact page layouts.

9. Your global users want to see labels in their language in Salesforce1 mobile.

All labels are in the Translation Workbench, even the new Publisher Action labels.

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1. SUCCESS Community

2. Admin Guide

3. Approval Central App

Follow #Success Admin Newsletter, #AwesomeAdmin

https://success.salesforce.com

FREE Learning Guide

https://developer.salesforce.com/docs/

atlas.en-us.salesforce1admin.meta/salesforce1admin/

salesforce1_guide_introduction.htm

FREE AppExchange App

https://appexchange.salesforce.com/

listingDetail?listingId=a0N3000000B5DmREAV

Resources

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Upcoming Webinars

Apex for Admins: Get Started with Apex in 30 Minutes!

May 15th 10am PDT

David Liu LeeAnne Templeman Register Now!

https://developer.salesforce.com/events/webinars/apex-for-admins-in-30-mins?d=70130000000hUkx

Salesforce1: Make it mobile, make it easy for your sales team

May 21st 8am PDT

Jennifer Wobser Jacinta Burke Eanna Cunnane

Register Now!

https://www1.gotomeeting.com/register/307653361

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Next Steps

Download the Salesforce1 app on your device Available in AppStore and Google Play If you already have Salesforce1, upgrade to Version 5.2

Use your Sandbox or your new Developer Edition to try it out

Sandbox login: Log out of your production Org in Salesforce1 and then click on the top-right gear icon on the login page.

Analyze your use cases and optimize for mobile Mobilize your users!

Survey

Your feedback is crucial to the success of our webinar programs. Thank you!

http://bit.ly/SF1tipstricks

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Q & A

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Mary Scotton Developer Evangelist,

salesforce.com @rockchick322004

Amanda Ream Senior CRM System Administrator, Metso

@amandaream4

Shannon Grimm Global Mac CRM Project Manager, Metso @ShannonGrimm4

Jennifer Wobser Business Systems Analyst & Salesforce Administrator,

FFF Enterprises @crmsalesgem

Give us your feedback http://bit.ly/SF1tipstricks

Thank You