“With thanks to my parents who allowed me to dream…“

“Purpose may point you in the right direction but it’s passion that propels you…”

- Travis McAshan

Let’s see this…

This is what drived me here… this is what kept me awake

in the night… this is what my Dreamjob was like…and

Today, I am living it…

http://www.youtube.com/watch?v=tjhfQCV3yDc

Nitin JainIT Software Engineering InternIT Help &Training Portal (CFL/Sales)

Manager: Mr. Patrick McFarlaneMentor: Mr. Jonathan Rico & the team

IT Help & Training Portal

Features:

Personalization

Learning Management System (OLT/ILT)

Log a case and Case Collaboration

Contact Support

Search Knowledge Articles

Unauthenticated version available.

IT Help & Training Portal

Business Value:

Present knowledge and data using customer’s personalized

settings

Point of contact between customers and support. (Response

time depends on Support level)

Training videos available for online training

Registration for Instructor Led training

Find an answer to the questions by searching knowledge

articles.

How did I made a difference… ?

“Flash was created during the PC era – for PCs and mice. Flash is a successful business for Adobe, and we can understand why they want to push it beyond PCs. But the mobile era is about low

power devices, touch interfaces and open web standards –all areas where Flash falls short.”

- Steve Jobs

It all started with Steve Jobs…First iOS and then Android this year…

And thus ends the tale of Flash on mobile browsers…

HTML 5 is the future…..

Development

Make the Portal Home page videos play on iPad and other iOS devices…

Solution:

1) Detect the device using JavaScript:

navigator.userAgent

2) If it is an iPad or any other iOS device:

load HTML5 content from Youtube instead of Flash.

3) Embed the video in <iframe> instead of <embed> tag.

4) Youtube has two URL’s for each video:

http://www.youtube.com/embed/videoID : loads HTML5 player

http://www.youtube.com/v/videoID : loads Flash player

Performance:

Speed up the localization of English labels in the Portal

Instead of a lookup into a specific language file for a localized label,

why not create a HashMap just once during the lifetime of the

system.

Key of the HashMap:

<language code + English label>

Value of the HashMap:

<translation of the English label in the corresponding language>

Decreases lookup overhead and ensures faster retrieval, thus

increasing performance.

Testing

Migration from Plateau to LMS (Testing)

Manual testing of LMS in close collaboration with Product Owner

and QA

Learn Selenium automation Framework

Write automated test scripts using selenium and help the team

achieve target percentage of test coverage.

Security

Fixing the Security vulnerabilites in the Portal

Cross Site Scripting (XSS):

“XSS allows malicious users to control the content and code on your

site — something only you should be able to do! “

Consequences:

Hijack the user’s session

Submit unauthorized transactions as the user

Steal confidential information

Simply deface the page

Solution:

HTMLENCODE(), JSENCODE(), JSINHTMLENCODE() …

Fixing the Security vulnerabilites in the Portal

CRUD permissions:

“allow the user to manipulate data only if he/she has sufficient

permissions to do so.”

Solution:

isDeletable() , isUpdateable(), isCreateable() …

Bug Fixing

Saw 4 releases to Productionit was an amazing experience to see how things get deployed into the real world…

How does this help our Customers, and the Company ?

Why is this important to our Customers and the Company ?

TRUST

- a Secure product

- high quality and well tested product

- product which not only performs, but performs with high

performance.

It’s a MOBILE world and we want everything to be accessible

everywhere and on all the devices.

Better service and increased satisfaction making the customers,

Customers for Life.

What do I take away…?

Technical lessons:

Some technologies and concepts I worked on for the first time:

Selenium, JDOM -API, Force.com (Apex, Visual Force), CSS

Handlers, Firebug, Ext Js, Cross Site Scripting.

Completed Dev-401 Training using the Portal resources.

Analyze and witness every aspect of a product and its features:

right from Development, Performance, Security, Testing and Bug

fixing to finally deploying it in the Production.

Collaboration is the key.

Words of Wisdom:

“You don’t need to be perfect… you just need to strive for

perfection…”

- Walter Macklem (CTO, Platform)

“When you ask a question and people say, “That’s a nice

question…”

It means, “That’s a tough question, I don’t know the answer for it,

but yes, I am thinking…”

- Steve Fischer (EVP, Technology)

I suggest to check this…

Visit help.salesforce.com to explore the Help & Training Portal

further.

Thoughts on Flash – Steve Jobs

http://www.apple.com/hotnews/thoughts-on-flash/

What did that song mean in English… ?

http://indianmusiclyrics.com/index.php?option=com_content&view=article&id=39:main-kya-hoon&catid=20