Trends in Enterprise Cellular Network Data Usage2013 Survey Results

Survey OverviewMethodology• Conducted Q4, 2012

• 408 respondents▪ Networking professionals from variety of industries and agencies

▪ From organizations that use laptops, tablets, or smartphones with cellular data plans provided and paid for by the company

• Conducted jointly with Rysavy Research

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Survey OverviewKey Insights• Data deployments are critical

• Connectivity is the No. 1 concern

• Organizations need troubleshooting tools

• Organizations also need guidance for choosing carriers and gear

• There’s no definitive way to quantify cellular performance

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Survey Results

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Importance of Cellular Data Deployment

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How important is your cellular data deployment (i.e. using laptops, handhelds and tablets to remotely access corporate networks and applications) to the day-to-day operations of your organization?

Deployment Satisfaction

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How satisfied are you with the overall performance of your current cellular data deployment?

Top Concern

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What is your top concern regarding your cellular data deployment?

Troubleshooting Tools

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What tools, if any, do you use to troubleshoot and manage your cellular data deployment?

Common User Complaints

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What are the most common user complaints you receive regarding your cellular data deployment?

Difficulty in Troubleshooting

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Is it currently difficult to troubleshoot cellular data connectivity and coverage issues in the field?

Difficulty in Troubleshooting: Those that answered ‘No’

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As it’s not troubleshoot to troubleshoot dropped connections, what is the primary method you use to resolve connection drops in the field?

Difficulty in Troubleshooting: Those that answered ‘Yes’

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What makes it difficult to troubleshoot connectivity issues with your cellular data deployment?

Modem Selection

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What was the primary criteria you used to select the cellular modems you currently use?

Selecting a Carrier

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Do you find the process of selecting a carrier challenging?

Selecting a Carrier: Those that answered “No”

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As it’s not a challenge to select a carrier or carriers, what is the top criteria you use to select a carrier?

Selecting a Carrier: Those that answered “Yes”

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What makes selecting a carrier challenging?

Tracking Devices

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Do you find the process of tracking deployed cellular modems and their usage challenging?

Tracking Devices: Those that Answered “No”

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As it’s not challenging, what is the primary method you currently use to track the inventory and usage of cellular modems in the field?

Tracking Devices: Those that Answered “Yes”

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What makes tracking the inventory and usage of your cellular modems challenging?

Measurement

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Which items do you currently have a way of measuring?

Thank You