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ShoreTel’s Cloud Division
ShoreTel’s Cloud Division
IntroducingRunning Your Business by the Numbers
ShoreTel’s Cloud Division
Quick Facts about M5
• Founded in 2000, M5 is the country’s largest and oldest provider of cloud-based phone systems for businesses
• We have 200+ employees and are hiring• M5 is headquartered in New York City, with offices in
Rochester, Chicago, Boston, Austin and Sunnyvale• More than 2,000 customers and 65,000 people rely on our
phone system• Acquired by ShoreTel in 2012
ShoreTel’s Cloud Division
Staffing Focus
ShoreTel’s Cloud Division
Running Your Business by the Numbers
David Hayes – HireMinds
Fred Shilmover – InsightSquared
Please Welcome
Better Data,Better BusinessFrom Visualization to Actionability
66
What level of analytics user are you?
77
Owning your data involves:
1. Visualization
2. Personalization & Accessibility
3. Holistic View
4. Actionability
88
Visualized Analytics
99
Stat: 62% of SMBs used desktop spreadsheets as the only analytics tool in 2011.
“Excel is enough.”http://www.microscope.co.uk/technology/software/in-depth-you-dont-have-to-be-big-to-want-to-be-smart/
1010
Stat: 63% chose “easy to deploy” as the most important feature for a BI product.
“Ease > Cost”InformationWeek 2012 BI and Information Management Trends Report
Stat: “Cost” placed 6th as a barrier to BI adoption.
1111
Excel is “free” and “easy”…
1212
…but it’s not pretty, or personal.
1313
“Graphical excellence is that which gives the viewer the greatest
number of ideas in the shortest time, with the least ink in the
smallest space.”-Edward R. Tufte, “The Visual Display of Quantitative
Information,” 1983
1414
Pretty data gets viewed more often.
• “Twitter-esque” feed on Activities
• Snapshot KPI modules
• Greens, Reds, Blacks
• Renders well on any web browser, any devices
Activity Feed
1515
Personalized Analytics
1616
Own your data, daily.
Personalized Reporting
Company-wide Reporting
1717
Multi-Data Sources
1818
M5 Networks for Call Data
1919
Better Data
2020
1. Make it easy to deploy.
API
Set up in as little as 24 hours.
2121
2. Show data each employee cares about...
• Living dashboards
• Accessible historical data
• Predictive analytics
• Customizable Goals
• Updated Hourly, Automatically
2222
…in a visually digestible way.
• Easy to read
• Drill-down capable
• Snapshot for Managers
• Actionable Information
2323
Example: Actionable Information
On hover overJO with no “momentum”
2424
Example: Actionable InformationOn click through
2525
“An overwhelming majority of companies (73%) have already
leveraged data to increase revenue. Of those…57% used data to
increase an existing revenue stream. Notably, the remaining 43%
used data to create entirely new sources of revenue.”
-Avanade Global Survey, 2012
2626
3. Instill data transparency.
2727
“Before this, it was like each person was playing in a jazz band, sort of doing their own thing. Now
we’re like an orchestra.”-Bill Fries, CEO, Hiregy
2828
Results
2929
HireMinds
Climbing data quality.
3030
HireMinds
First six months with InsightSquared:
• Presentations up 90%• Sendouts up 79%• Interviews up 139%• Revenue up 45%
3131
Love your data, it will love
you back.
Visit us at our booth!
insightsquared.com
@insightsquared