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Avaya Integral Enterprise Roadmap, new Software Releases, Unified Communications Solutions GCS/LE-PM Dirk Ehbrecht October 2009

Roadmap Integral Enterprise

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Page 1: Roadmap Integral Enterprise

Avaya Integral EnterpriseRoadmap,

new Software Releases,Unified Communications Solutions

GCS/LE-PM Dirk EhbrechtOctober 2009

Page 2: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 2

Agenda

Avaya Roadmap Large Enterprise

Software Release Integral Enterprise Edition 5

Highlights Integral Enterprise Edition 6 (IEE6)

Avaya AuraTM and Integral Enterprise

Unified Communications Solutions with Integral Enterprise

Summary

Page 3: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 3

Roadmap Large EnterpriseStep by Step Migration of Portfolio

1. Step Expansion of both systems by

making application available from the other platform

e.g. SIP forI55 LX from ACM Portfolio, or OSPC for ACM

2. Step Common Application

Common Network Management

Networking via ISDN and IP

3. StepIntegration of both platforms Into a common, intelligent and

distributed, SIP basedServer-Gateway Architecture

Integral 55 LX

CommunicationManager

2007 2008 2009 2010 2011

Common Management, IP Interworking

Common Architecture: Avaya AuraTM

Integral Enterprise

20122006

Page 4: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 4

Roadmap Integral EnterpriseSoftware and Hardware-Platform

Integral Enterprise Edition 4: Software Release with expanded SIP Trunking for Carrier

Integral Enterprise Edition 5: New Software Release supporting e.g.Presence-Management with SIP

Integral Enterprise Edition 6: Integration into SIP based Architecture Integral Enterprise Edition 7: Enhancements for Interoperability with Avaya AuraTM

2007 2008 2009 201007/07 07/08 07/09 07/10

Integral 55

IEE 4 IEE 5 IEE 6 IEE 7 Integral Software

IntegralEnterprise

MG1000/MG100

LX

S5500IPMR

96xx IP14xx

digital devicesDECT 96xx IP

step 2

2011

Subject to change!

Page 5: Roadmap Integral Enterprise

Software Release Integral Enterprise Edition 5

Page 6: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 6

Integral Enterprise Edition 5 Overview

New VoIP Hardware with higher scalability New security mechanism incl. SRTP and TLS Expansion of SIP functions incl. Presence and Instant Messaging for

Collaboration SNMP enhancements for alarm traps New VoIP-Manager-Version 2.0 New Management-Version: AeM 5.2

Dates Available since February 2009

Highlights

Page 7: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 7

Integral Enterprise Edition 5 New VoIP Board

Higher Scalability

– Up to 192 channels for networking over IP

– Up to 750 IP users per board

Additional functionality

– Encryption on new VOIP board for SIP Clients with TLS and SRTP

– Redundant Ethernet-Interface

– Decentralised Media streaming with up to 750 VoIP users

– Support of DNS (Domain Name System) to translate DNS-Names into IP addresses*

New VoIP Board: IPMR (IP Media Resource)

*new VoIP board not necessary for that function

Page 8: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 8

Integral Enterprise Edition 5 Collaboration

New options for collaboration due to expansion of SIP-functions for one-X Desktop Edition

– Display of various Presence-Status:

• Status selectable via menu-bar

• available, busy, absent, on call,invisible

– Direct contact via Instant Messages

• Select contacts

• Send Instant Message

– Additional Comfort-Keys available

• Call diversion, Pickup

The new Software Release:

Integral Enterprise Edition 5

Page 9: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 9

Integral Enterprise Edition 5 SES with Presence/Instant Messaging

AvayaOne-X Desktop Edition

SIP Features

SIP-Client

SIP Serviceswith SES

SIP Serviceswith SES

SIP Featuresincl. Presence/Instant Messages SIP

Avaya SIP terminals3rd Party SIP terminals

The implementation of Avaya SIP Enablement Services (SES) allows new possibilities for Collaboration

Additional communication options (Presence and Instant Messages for Avaya One-X Desktop Edition)

SIP-Trunk

Page 10: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 10

Integral Enterprise Edition 5 Voice Recording via SIP

Professional Voice over IP recording with EVOip active SIP EVOip active SIP allows location independent recording anywhere within the IP network EVOip active SIP works like an IP-Softphone in a conference. (caller, called party

and EVOip active). Additional call data can be used as search criteria. SIP Trunk Interface for the connection of EVOip active SIP

IP, Wireless, & digital devices

SIP

Avaya SIP terminals3rd Party SIP terminals

SIP Features

SIP Trunk

EVOip active SIP

CTI Software

ASC Application Suite

Note:- Recording of OSPC and analogue extensions are not supported in EVOip active SIP - ASC components are ordered on project basis

Page 11: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 11

Integral Enterprise Edition 5 Security

Encryption for “QSIG over IP” in Integral networks

– Signalling => TLS (Transport Layer Security)

– Media Data => AES-128 (Advanced Encryption Standard)

Improved Security MechanismImproved Security Mechanism

CarrierCarrier

“QSIG over IP”

Page 12: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 12

Integral Enterprise Edition 5 Simple Network Management Protocol (SNMP)

SNMP-Alarm Management/Traps

– Additional Alarm Messages/Traps:

• Status messages for external contacts e.g. external PC failure, trunk failure, operator failure, critical. Processor temperature

– Standard and customer individual configurations of Traps selectable

– Simulation of Traps

Display/Analysis of SNMP-messages e.g. with Network Management Console (NMC)

SNMP

Page 13: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 13

Integral Enterprise Edition 5Central Management Suite of Avaya

Avaya easy Management Suite:

– User Management (AeM 5.2)

– SNMP Management (NMC 5.0)

– Fault Management (FPM15)

– QoS-Management

Accounting Management (IDS-Win)

Central Data Management (CDM)

Enterprise Telephone Directory System (EDS)

Page 14: Roadmap Integral Enterprise

Highlights Integral Enterprise Edition 6

Page 15: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 15

Integral Enterprise Edition 6 Overview

Highlights MLPP (Multi-Level Precedence & Preemption) SIP Trunking with Communication Manager SNMP enhancements: additional traps New DECT Handsets 37xx1)

New digital devices 14xx* AeM 6.0/FPM16

Dates Beta Trial: June 2009 Release (general availability): November 2009

1) Available since June 09

*launch dates are in Q1 2010

Page 16: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 16

Integral Enterprise Edition 6 Overview - MLPP

Multi-Level Precedence and Preemption (MLPP)

– Prioritized dialling if all lines are busy with cut-off of existing conversations

– Up to 6 steps of priority dialling are configurable for MLPP users

– Highest priority for outgoing calls can be given to one person or e.g. the „red telephone“

– Usable within one Integral system

Customer benefit

– VIP-functionality, i.e. always a free line – and helpful in case of an emergency

MLPP

PSTNPSTN

Page 17: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 17

Integral Enterprise Edition 6 Overview – SIP Trunking

IP Networking between Integral Enterprise und Communication Manager via SIP Trunk

– protocols

• Signalling => TLS/TCP

• Media Data => RTP (UDP)

– Feature set*

• Basic Call, CLIP/CLIR, Call Transfer, Call Diversion, Conference, DTMF

Customer benefit

– Alternative networking scenario on a SIP basis possible

SIP Trunking

SIP Trunking *restrictions on SIP trunk are given!

Page 18: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 18

Integral Enterprise Edition 6 Overview – SNMP enhancements

SNMP-Alarm Management/Traps

– Additional Alarm Messages/Traps a.o.:

• Failure in power supply, power supply back and available, battery voltage to low, battery back in use, module fan in use etc.

– Depending on trap different routes per trap are configurable

SNMP

Display/Analysis of SNMP-messages e.g. with Network Management Console (NMC)

Page 19: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 19

Integral Enterprise Edition 6 Overview – CLIP for outbound dialer

Call Center solution for CIE 1.1

– New feature: CLIP for outbound dialer

– Pre conditions:• Switching software: >= IEE5

• CIE 1.1

• Upgrade for existing installations is possible

– availability:• IEE5 since February 09

• CIE 1.1 since May 09

Outbound dialer for CIE 1.1

PSTNPSTN

Calling number shown in Display

Page 20: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 20

Integral Enterprise Edition 6New digital telephone sets

New digital phones for Integral Enterprise and CM with same hardware

Feature set for Integral Enterprise is similar to T3

Avaya 1408• Telephone set for “Everyday” user

• 8 line/function or partner buttons

• Headset Interface

Avaya 1416• Telephone set for “Essentials”

• 16 line/functions, partner buttons LED

• Large adjustable display with backlight

• Headset Interface

• Extensible with optional 32 Button Module

Availability in Q1 2010

Page 21: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 21

And after IEE6? … Outlook

And more … Interoperability with other

provider/applications via SIP Trunk

Wifi telephone sets (Ascom i75) available as standard OEM product for Integral Enterprise

Reduce service costs by implementing faster backup facilities

Tools with Vista/Windows 7

21

hhhhhhh

Mobility/TelephonyEnhancements for DECT

New security certificate according to Common Criteria

Additional SIP implementation for interoperability with Avaya AuraTM

Subject to change!

Page 22: Roadmap Integral Enterprise

Avaya AuraTM and Integral Enterprise

Page 23: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 23

Avaya Aura TM

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

IntegratedManagement

IntegratedManagement

Communication Manager

Communication Manager

Scalable Voice and Video PlattformSIP + Presence + Web ServicesOpen, Multi-Vendor IntegrationFor Mid Market and Enterprise

CustomersFrom stand alone one-site

installations up to global solutions

Easy to buy, to install and to useEvolutionary with investment

protections of existing components

Extensive support and remote service offers available

New: Avaya AuraTM

Avaya one-X®

UC All Inclusive

Page 24: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 24

Avaya Aura™ with Session Manager

Centralised numbering planPolicy based RoutingLoad BalancingCall SequencingApplications user individuallyScalability and Security 250.000+

Avaya Aura™

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

IntegratedManagement

IntegratedManagement

Communication Manager

Communication Manager

Session Manager

Communication

Manager

Communication

Manager

SIP-TrunksSIP-Gateways

CM Branch Edition

(Distributed Office)

CM Branch Edition

(Distributed Office)

SIP

SIP

SIP

WAN and

PSTN

IP-PBX‘n different vendors

SIP

Page 25: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 25

Avaya Aura™ with Session Manager

Centralised numbering planPolicy based RoutingLoad BalancingCall SequencingApplications user individuallyScalability and Security 250.000+

Avaya Aura™

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

IntegratedManagement

IntegratedManagement

Communication Manager

Communication Manager

Session Manager

Communication

Manager

Communication

Manager

SIP-TrunksSIP-Gateways

CM Branch Edition

(Distributed Office)

CM Branch Edition

(Distributed Office)

SIP

SIP

SIP

WAN and

PSTN

IP-PBX‘n different vendors

SIP

Integral Enterprise

(IEE6)

Integral Enterprise

(IEE6)

Page 26: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 26

Customer scenarios

1. Integral Enterprise – Avaya AuraTM – CM via SIP Trunk

2. Integral Enterprise – Avaya AuraTM – 96xx (registered to Avaya AuraTM)

CM Version 5.2 and IEE6 were used in this scenario

Integral Enterprise Edition 6 SIP Trunking with CM and Avaya AuraTM

SIP Trunk SIP Trunk

Avaya Aura™

Session ManagerSession Manager

ApplicationEnablement

ApplicationEnablement PresencePresence

IntegratedManagement

IntegratedManagement

Communication Manager

Communication Manager

Page 27: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 27

Results of Interop Tests (August 09)

Functionality Status Remarks Basic Call OK Display of SIP Trunk name instead of user on IE Phone

CLIP OK -“-

CLIR OK

Hold / Retrieve OK Display of „call“ instead of „hold“ on IE Phone (CM → IE )

Call Transfer (a → b/c a starts Call Transfer from b to c)

OK no update of calling number

3rd pty Conference OK „conference“ is not displayed via SIP Trunk

Call Diversion a → b/c a calls b, b makes Call Diversion to c)

OK no update of calling number

DTMF OK

Summary:

Tests of Integral Enterprise working together with Avaya AuraTM via SIP Trunk were successful.

Projects will be supported by taking into account the remarks of the test results

Integral Enterprise Edition 6 SIP Trunking with CM and Avaya AuraTM

Page 28: Roadmap Integral Enterprise

Unified Communications Solutions with Integral Enterprise

Page 29: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 29

Integral EnterpriseUnified Communications - Collaboration

Unified Messaging Solution:

– C3000

Unified Desktop Solution:

– Avaya one-X Desktop Edition (SIP-Softphone)

– Microsoft Integration "Click to Call" with Office Communicator

Audio-/Web-Conferences:

– Meeting Exchange

– Meeting Exchange Express

Page 30: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 30

Microsoft OCS 2007 with Integral EnterpriseOverview

Microsoft Office Communicator as “Click-to-Call” solution

– Components/overview

– Functionality in conjunction with QServer MOC

Microsoft Office Communicator as Softphone Client

– Components/overview

– Functionality in conjunction with Media Gateway

Page 31: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 31

Integral Enterprise Integration mit Microsoft OCS 2007

„Click-to-Call“ solution for Microsoft Office Communicator (MOC)

Communicator used as CTI application on PC/Laptop

With “Click-to-Call” the telephony features of the deskphone are comfortable usable

Calls, conferences, call diversion etc. can easily be activated from Office Communicator

In addition the “Presence-Status-Information” can be shown from other users

Page 32: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 32

SIP

/SIM

PLE

uaC

ST

A

(CS

TA

ove

r S

IP)

Microsoft OCS 2007

Integration with Office Communication Server 2007

Easy to implement in existing network infrastructure

Reducing total cost of ownership (TCO)

Implementation via QServer MOC

Several projects installed an running

TDM / Analogue

IP

Integral Enterprise

CSTA

QServer MOC

DECT

Integral Enterprise Integration with Microsoft OCS 2007

uaCSTA

(CSTA over SIP)

Click-to-Call“ solution for Microsoft Office Communicator (MOC)

Page 33: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 33

Overview of functionality* Make Call

Answer Call

Clear Call

Deflect Call

Hold Call

Retrieve Call

Consultation Call

Single Step Transfer

Conference

Alternate Call

Generate Digits DTMF

Reconnect Call

Set Forwarding

Set Do Not Disturb

Get Do Not Disturb Status

Get Forwarding Status

*Note: not all devices can use the full feature set

Integral EnterpriseIntegration with Microsoft OCS 2007

Page 34: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 34

Integral Enterprise Integration with Microsoft OCS 2007

Microsoft Office Communicator (MOC) as Softphone Client

Office Communicator runs as Softphone Client on PC/Laptop

Calls can be set up from contact / address book in outlook

Users can be reached regardless which phone number internal/external/mobile you are dialling

Optional calls/video calls can be placed from computer to computer

In addition the “Presence-Status-Information” can be shown from other users

Page 35: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 35

SIP

/SIM

PLE

uaC

ST

A

(CS

TA

ove

r S

IP)

Microsoft OCS 2007

Integration with Office Communication Server 2007

Easy to implement in existing network infrastructure

Reducing total cost of ownership (TCO)

Connection with Media Gateway incl. Mediation Server from AudioCodes or Dialogic via ISDN QSIG an Integral Enterprise

TDM / Analogue

IP

Integral Enterprise

ISDN QSIG

Media Gateway incl.Mediation Server

DECT

Integral Enterprise Integration mit Microsoft OCS 2007

Microsoft Office Communicator (MOC) as Softphone Client

User PCMS Office

Communicator

SIP/SIMPLE

Page 36: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 36

Overview of functionality* Inbound Call

Outbound Call

Call Forwarding

Call Transfer

Conference

*note: MOC 2007 R2

Integral EnterpriseIntegration with Microsoft OCS 2007

Page 37: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 37

Integral EnterpriseUnified Communications - Mobility

LANLAN

On the road

GSMGSM

Double/Multiple Call

Tele Worker

Avaya one-X™ Desktop

broadbandbroadbandCampusWirelessCampusWireless

EnterpriseCommunication

UnifiedMessaging

ContactCenter

IP-Telefonie

Conferences

SIP

Recording

DECT

WiFi-Telephone

Campus

Dialling from devices Transparent Integration Central control and policies

Mobility Manager

VoiceDirector

Unified Messaging

Offices

Avaya one-X™ Deskphone with mobility

Avaya one-X™ Desktop

More functions for mobile users

Integrationwith OC

UnifiedMessaging

Audio-/Web-conference.

Page 38: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 38

Avaya Integral Enterprise Summary

Integral Enterprise Edition 6 is the new Software Release for Integral Enterprise

Integral Enterprise allows seamless integration in Avaya AuraTM

Unified Communications Solutions with Integral Enterprise support a variety of customer scenarios

Integral Enterprise offers our customers the highest investment protection for the future

Page 39: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 39

Dirk Ehbrecht

[email protected]

+49 69 7505 7681

Thank you!

Page 40: Roadmap Integral Enterprise

© 2009 Avaya Inc. All rights reserved. 40

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