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Avaya Integral EnterpriseRoadmap,
new Software Releases,Unified Communications Solutions
GCS/LE-PM Dirk EhbrechtOctober 2009
© 2009 Avaya Inc. All rights reserved. 2
Agenda
Avaya Roadmap Large Enterprise
Software Release Integral Enterprise Edition 5
Highlights Integral Enterprise Edition 6 (IEE6)
Avaya AuraTM and Integral Enterprise
Unified Communications Solutions with Integral Enterprise
Summary
© 2009 Avaya Inc. All rights reserved. 3
Roadmap Large EnterpriseStep by Step Migration of Portfolio
1. Step Expansion of both systems by
making application available from the other platform
e.g. SIP forI55 LX from ACM Portfolio, or OSPC for ACM
2. Step Common Application
Common Network Management
Networking via ISDN and IP
3. StepIntegration of both platforms Into a common, intelligent and
distributed, SIP basedServer-Gateway Architecture
Integral 55 LX
CommunicationManager
2007 2008 2009 2010 2011
Common Management, IP Interworking
Common Architecture: Avaya AuraTM
Integral Enterprise
20122006
© 2009 Avaya Inc. All rights reserved. 4
Roadmap Integral EnterpriseSoftware and Hardware-Platform
Integral Enterprise Edition 4: Software Release with expanded SIP Trunking for Carrier
Integral Enterprise Edition 5: New Software Release supporting e.g.Presence-Management with SIP
Integral Enterprise Edition 6: Integration into SIP based Architecture Integral Enterprise Edition 7: Enhancements for Interoperability with Avaya AuraTM
2007 2008 2009 201007/07 07/08 07/09 07/10
Integral 55
IEE 4 IEE 5 IEE 6 IEE 7 Integral Software
IntegralEnterprise
MG1000/MG100
LX
S5500IPMR
96xx IP14xx
digital devicesDECT 96xx IP
step 2
2011
Subject to change!
Software Release Integral Enterprise Edition 5
© 2009 Avaya Inc. All rights reserved. 6
Integral Enterprise Edition 5 Overview
New VoIP Hardware with higher scalability New security mechanism incl. SRTP and TLS Expansion of SIP functions incl. Presence and Instant Messaging for
Collaboration SNMP enhancements for alarm traps New VoIP-Manager-Version 2.0 New Management-Version: AeM 5.2
Dates Available since February 2009
Highlights
© 2009 Avaya Inc. All rights reserved. 7
Integral Enterprise Edition 5 New VoIP Board
Higher Scalability
– Up to 192 channels for networking over IP
– Up to 750 IP users per board
Additional functionality
– Encryption on new VOIP board for SIP Clients with TLS and SRTP
– Redundant Ethernet-Interface
– Decentralised Media streaming with up to 750 VoIP users
– Support of DNS (Domain Name System) to translate DNS-Names into IP addresses*
New VoIP Board: IPMR (IP Media Resource)
*new VoIP board not necessary for that function
© 2009 Avaya Inc. All rights reserved. 8
Integral Enterprise Edition 5 Collaboration
New options for collaboration due to expansion of SIP-functions for one-X Desktop Edition
– Display of various Presence-Status:
• Status selectable via menu-bar
• available, busy, absent, on call,invisible
– Direct contact via Instant Messages
• Select contacts
• Send Instant Message
– Additional Comfort-Keys available
• Call diversion, Pickup
The new Software Release:
Integral Enterprise Edition 5
© 2009 Avaya Inc. All rights reserved. 9
Integral Enterprise Edition 5 SES with Presence/Instant Messaging
AvayaOne-X Desktop Edition
SIP Features
SIP-Client
SIP Serviceswith SES
SIP Serviceswith SES
SIP Featuresincl. Presence/Instant Messages SIP
Avaya SIP terminals3rd Party SIP terminals
The implementation of Avaya SIP Enablement Services (SES) allows new possibilities for Collaboration
Additional communication options (Presence and Instant Messages for Avaya One-X Desktop Edition)
SIP-Trunk
© 2009 Avaya Inc. All rights reserved. 10
Integral Enterprise Edition 5 Voice Recording via SIP
Professional Voice over IP recording with EVOip active SIP EVOip active SIP allows location independent recording anywhere within the IP network EVOip active SIP works like an IP-Softphone in a conference. (caller, called party
and EVOip active). Additional call data can be used as search criteria. SIP Trunk Interface for the connection of EVOip active SIP
IP, Wireless, & digital devices
SIP
Avaya SIP terminals3rd Party SIP terminals
SIP Features
SIP Trunk
EVOip active SIP
CTI Software
ASC Application Suite
Note:- Recording of OSPC and analogue extensions are not supported in EVOip active SIP - ASC components are ordered on project basis
© 2009 Avaya Inc. All rights reserved. 11
Integral Enterprise Edition 5 Security
Encryption for “QSIG over IP” in Integral networks
– Signalling => TLS (Transport Layer Security)
– Media Data => AES-128 (Advanced Encryption Standard)
Improved Security MechanismImproved Security Mechanism
CarrierCarrier
“QSIG over IP”
© 2009 Avaya Inc. All rights reserved. 12
Integral Enterprise Edition 5 Simple Network Management Protocol (SNMP)
SNMP-Alarm Management/Traps
– Additional Alarm Messages/Traps:
• Status messages for external contacts e.g. external PC failure, trunk failure, operator failure, critical. Processor temperature
– Standard and customer individual configurations of Traps selectable
– Simulation of Traps
Display/Analysis of SNMP-messages e.g. with Network Management Console (NMC)
SNMP
© 2009 Avaya Inc. All rights reserved. 13
Integral Enterprise Edition 5Central Management Suite of Avaya
Avaya easy Management Suite:
– User Management (AeM 5.2)
– SNMP Management (NMC 5.0)
– Fault Management (FPM15)
– QoS-Management
Accounting Management (IDS-Win)
Central Data Management (CDM)
Enterprise Telephone Directory System (EDS)
Highlights Integral Enterprise Edition 6
© 2009 Avaya Inc. All rights reserved. 15
Integral Enterprise Edition 6 Overview
Highlights MLPP (Multi-Level Precedence & Preemption) SIP Trunking with Communication Manager SNMP enhancements: additional traps New DECT Handsets 37xx1)
New digital devices 14xx* AeM 6.0/FPM16
Dates Beta Trial: June 2009 Release (general availability): November 2009
1) Available since June 09
*launch dates are in Q1 2010
© 2009 Avaya Inc. All rights reserved. 16
Integral Enterprise Edition 6 Overview - MLPP
Multi-Level Precedence and Preemption (MLPP)
– Prioritized dialling if all lines are busy with cut-off of existing conversations
– Up to 6 steps of priority dialling are configurable for MLPP users
– Highest priority for outgoing calls can be given to one person or e.g. the „red telephone“
– Usable within one Integral system
Customer benefit
– VIP-functionality, i.e. always a free line – and helpful in case of an emergency
MLPP
PSTNPSTN
© 2009 Avaya Inc. All rights reserved. 17
Integral Enterprise Edition 6 Overview – SIP Trunking
IP Networking between Integral Enterprise und Communication Manager via SIP Trunk
– protocols
• Signalling => TLS/TCP
• Media Data => RTP (UDP)
– Feature set*
• Basic Call, CLIP/CLIR, Call Transfer, Call Diversion, Conference, DTMF
Customer benefit
– Alternative networking scenario on a SIP basis possible
SIP Trunking
SIP Trunking *restrictions on SIP trunk are given!
© 2009 Avaya Inc. All rights reserved. 18
Integral Enterprise Edition 6 Overview – SNMP enhancements
SNMP-Alarm Management/Traps
– Additional Alarm Messages/Traps a.o.:
• Failure in power supply, power supply back and available, battery voltage to low, battery back in use, module fan in use etc.
– Depending on trap different routes per trap are configurable
SNMP
Display/Analysis of SNMP-messages e.g. with Network Management Console (NMC)
© 2009 Avaya Inc. All rights reserved. 19
Integral Enterprise Edition 6 Overview – CLIP for outbound dialer
Call Center solution for CIE 1.1
– New feature: CLIP for outbound dialer
– Pre conditions:• Switching software: >= IEE5
• CIE 1.1
• Upgrade for existing installations is possible
– availability:• IEE5 since February 09
• CIE 1.1 since May 09
Outbound dialer for CIE 1.1
PSTNPSTN
Calling number shown in Display
© 2009 Avaya Inc. All rights reserved. 20
Integral Enterprise Edition 6New digital telephone sets
New digital phones for Integral Enterprise and CM with same hardware
Feature set for Integral Enterprise is similar to T3
Avaya 1408• Telephone set for “Everyday” user
• 8 line/function or partner buttons
• Headset Interface
Avaya 1416• Telephone set for “Essentials”
• 16 line/functions, partner buttons LED
• Large adjustable display with backlight
• Headset Interface
• Extensible with optional 32 Button Module
Availability in Q1 2010
© 2009 Avaya Inc. All rights reserved. 21
And after IEE6? … Outlook
And more … Interoperability with other
provider/applications via SIP Trunk
Wifi telephone sets (Ascom i75) available as standard OEM product for Integral Enterprise
Reduce service costs by implementing faster backup facilities
Tools with Vista/Windows 7
21
hhhhhhh
Mobility/TelephonyEnhancements for DECT
New security certificate according to Common Criteria
Additional SIP implementation for interoperability with Avaya AuraTM
Subject to change!
Avaya AuraTM and Integral Enterprise
© 2009 Avaya Inc. All rights reserved. 23
Avaya Aura TM
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
IntegratedManagement
IntegratedManagement
Communication Manager
Communication Manager
Scalable Voice and Video PlattformSIP + Presence + Web ServicesOpen, Multi-Vendor IntegrationFor Mid Market and Enterprise
CustomersFrom stand alone one-site
installations up to global solutions
Easy to buy, to install and to useEvolutionary with investment
protections of existing components
Extensive support and remote service offers available
New: Avaya AuraTM
Avaya one-X®
UC All Inclusive
© 2009 Avaya Inc. All rights reserved. 24
Avaya Aura™ with Session Manager
Centralised numbering planPolicy based RoutingLoad BalancingCall SequencingApplications user individuallyScalability and Security 250.000+
Avaya Aura™
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
IntegratedManagement
IntegratedManagement
Communication Manager
Communication Manager
Session Manager
Communication
Manager
Communication
Manager
SIP-TrunksSIP-Gateways
CM Branch Edition
(Distributed Office)
CM Branch Edition
(Distributed Office)
SIP
SIP
SIP
WAN and
PSTN
IP-PBX‘n different vendors
SIP
© 2009 Avaya Inc. All rights reserved. 25
Avaya Aura™ with Session Manager
Centralised numbering planPolicy based RoutingLoad BalancingCall SequencingApplications user individuallyScalability and Security 250.000+
Avaya Aura™
Session ManagerSession Manager
ApplicationEnablementApplicationEnablement PresencePresence
IntegratedManagement
IntegratedManagement
Communication Manager
Communication Manager
Session Manager
Communication
Manager
Communication
Manager
SIP-TrunksSIP-Gateways
CM Branch Edition
(Distributed Office)
CM Branch Edition
(Distributed Office)
SIP
SIP
SIP
WAN and
PSTN
IP-PBX‘n different vendors
SIP
Integral Enterprise
(IEE6)
Integral Enterprise
(IEE6)
© 2009 Avaya Inc. All rights reserved. 26
Customer scenarios
1. Integral Enterprise – Avaya AuraTM – CM via SIP Trunk
2. Integral Enterprise – Avaya AuraTM – 96xx (registered to Avaya AuraTM)
CM Version 5.2 and IEE6 were used in this scenario
Integral Enterprise Edition 6 SIP Trunking with CM and Avaya AuraTM
SIP Trunk SIP Trunk
Avaya Aura™
Session ManagerSession Manager
ApplicationEnablement
ApplicationEnablement PresencePresence
IntegratedManagement
IntegratedManagement
Communication Manager
Communication Manager
© 2009 Avaya Inc. All rights reserved. 27
Results of Interop Tests (August 09)
Functionality Status Remarks Basic Call OK Display of SIP Trunk name instead of user on IE Phone
CLIP OK -“-
CLIR OK
Hold / Retrieve OK Display of „call“ instead of „hold“ on IE Phone (CM → IE )
Call Transfer (a → b/c a starts Call Transfer from b to c)
OK no update of calling number
3rd pty Conference OK „conference“ is not displayed via SIP Trunk
Call Diversion a → b/c a calls b, b makes Call Diversion to c)
OK no update of calling number
DTMF OK
Summary:
Tests of Integral Enterprise working together with Avaya AuraTM via SIP Trunk were successful.
Projects will be supported by taking into account the remarks of the test results
Integral Enterprise Edition 6 SIP Trunking with CM and Avaya AuraTM
Unified Communications Solutions with Integral Enterprise
© 2009 Avaya Inc. All rights reserved. 29
Integral EnterpriseUnified Communications - Collaboration
Unified Messaging Solution:
– C3000
Unified Desktop Solution:
– Avaya one-X Desktop Edition (SIP-Softphone)
– Microsoft Integration "Click to Call" with Office Communicator
Audio-/Web-Conferences:
– Meeting Exchange
– Meeting Exchange Express
© 2009 Avaya Inc. All rights reserved. 30
Microsoft OCS 2007 with Integral EnterpriseOverview
Microsoft Office Communicator as “Click-to-Call” solution
– Components/overview
– Functionality in conjunction with QServer MOC
Microsoft Office Communicator as Softphone Client
– Components/overview
– Functionality in conjunction with Media Gateway
© 2009 Avaya Inc. All rights reserved. 31
Integral Enterprise Integration mit Microsoft OCS 2007
„Click-to-Call“ solution for Microsoft Office Communicator (MOC)
Communicator used as CTI application on PC/Laptop
With “Click-to-Call” the telephony features of the deskphone are comfortable usable
Calls, conferences, call diversion etc. can easily be activated from Office Communicator
In addition the “Presence-Status-Information” can be shown from other users
© 2009 Avaya Inc. All rights reserved. 32
SIP
/SIM
PLE
uaC
ST
A
(CS
TA
ove
r S
IP)
Microsoft OCS 2007
Integration with Office Communication Server 2007
Easy to implement in existing network infrastructure
Reducing total cost of ownership (TCO)
Implementation via QServer MOC
Several projects installed an running
TDM / Analogue
IP
Integral Enterprise
CSTA
QServer MOC
DECT
Integral Enterprise Integration with Microsoft OCS 2007
uaCSTA
(CSTA over SIP)
Click-to-Call“ solution for Microsoft Office Communicator (MOC)
© 2009 Avaya Inc. All rights reserved. 33
Overview of functionality* Make Call
Answer Call
Clear Call
Deflect Call
Hold Call
Retrieve Call
Consultation Call
Single Step Transfer
Conference
Alternate Call
Generate Digits DTMF
Reconnect Call
Set Forwarding
Set Do Not Disturb
Get Do Not Disturb Status
Get Forwarding Status
*Note: not all devices can use the full feature set
Integral EnterpriseIntegration with Microsoft OCS 2007
© 2009 Avaya Inc. All rights reserved. 34
Integral Enterprise Integration with Microsoft OCS 2007
Microsoft Office Communicator (MOC) as Softphone Client
Office Communicator runs as Softphone Client on PC/Laptop
Calls can be set up from contact / address book in outlook
Users can be reached regardless which phone number internal/external/mobile you are dialling
Optional calls/video calls can be placed from computer to computer
In addition the “Presence-Status-Information” can be shown from other users
© 2009 Avaya Inc. All rights reserved. 35
SIP
/SIM
PLE
uaC
ST
A
(CS
TA
ove
r S
IP)
Microsoft OCS 2007
Integration with Office Communication Server 2007
Easy to implement in existing network infrastructure
Reducing total cost of ownership (TCO)
Connection with Media Gateway incl. Mediation Server from AudioCodes or Dialogic via ISDN QSIG an Integral Enterprise
TDM / Analogue
IP
Integral Enterprise
ISDN QSIG
Media Gateway incl.Mediation Server
DECT
Integral Enterprise Integration mit Microsoft OCS 2007
Microsoft Office Communicator (MOC) as Softphone Client
User PCMS Office
Communicator
SIP/SIMPLE
© 2009 Avaya Inc. All rights reserved. 36
Overview of functionality* Inbound Call
Outbound Call
Call Forwarding
Call Transfer
Conference
*note: MOC 2007 R2
Integral EnterpriseIntegration with Microsoft OCS 2007
© 2009 Avaya Inc. All rights reserved. 37
Integral EnterpriseUnified Communications - Mobility
LANLAN
On the road
GSMGSM
Double/Multiple Call
Tele Worker
Avaya one-X™ Desktop
broadbandbroadbandCampusWirelessCampusWireless
EnterpriseCommunication
UnifiedMessaging
ContactCenter
IP-Telefonie
Conferences
SIP
Recording
DECT
WiFi-Telephone
Campus
Dialling from devices Transparent Integration Central control and policies
Mobility Manager
VoiceDirector
Unified Messaging
Offices
Avaya one-X™ Deskphone with mobility
Avaya one-X™ Desktop
More functions for mobile users
Integrationwith OC
UnifiedMessaging
Audio-/Web-conference.
© 2009 Avaya Inc. All rights reserved. 38
Avaya Integral Enterprise Summary
Integral Enterprise Edition 6 is the new Software Release for Integral Enterprise
Integral Enterprise allows seamless integration in Avaya AuraTM
Unified Communications Solutions with Integral Enterprise support a variety of customer scenarios
Integral Enterprise offers our customers the highest investment protection for the future
© 2009 Avaya Inc. All rights reserved. 39
Dirk Ehbrecht
+49 69 7505 7681
Thank you!
© 2009 Avaya Inc. All rights reserved. 40
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