Upload
solarwinds-n-able
View
361
Download
0
Tags:
Embed Size (px)
Citation preview
© 2015 N-able Technologies, Inc. All rights reserved. 1
Part 2 - Server Management
RMM 101
© 2015 N-able Technologies, Inc. All rights reserved. 2
Ali MahmoudProduct Marketing Manager
Shawn ZenzProduct Manager
Presented by
© 2015 N-able Technologies, Inc. All rights reserved. 3
Agenda
Demo
Server management 101
Cloud impact on server management
© 2015 N-able Technologies, Inc. All rights reserved. 4
Technology trends impacting server management
© 2015 N-able Technologies, Inc. All rights reserved. 5
Yesterday
Cloud impact for on-premises equipment
Today Tomorrow
© 2015 N-able Technologies, Inc. All rights reserved. 6
How do you recover lost management revenue?
$$$ $
© 2015 N-able Technologies, Inc. All rights reserved. 7
RMM 101 – Server management
© 2015 N-able Technologies, Inc. All rights reserved. 8
1. Onboard
The Device Management Lifecycle
2. Manage
3. Support
4. Report
© 2015 N-able Technologies, Inc. All rights reserved. 9
Automatic discovery helps to onboard devices faster
Onboard
© 2015 N-able Technologies, Inc. All rights reserved. 10
Verify your scheduled discovery jobs.
Onboard
© 2015 N-able Technologies, Inc. All rights reserved. 11
Onboard
Out of box monitoring should monitor the right information
© 2015 N-able Technologies, Inc. All rights reserved. 12
Onboard
Don’t leave the out of box monitoring on unique devices
© 2015 N-able Technologies, Inc. All rights reserved. 13
Management 101Proactively maintain devices to prevent issues before they happen.
© 2015 N-able Technologies, Inc. All rights reserved. 14
Automation is central, but it needs to be simple
Manage
© 2015 N-able Technologies, Inc. All rights reserved. 15
Schedule maintenance on your customer’s schedule, not yours.
Manage
© 2015 N-able Technologies, Inc. All rights reserved. 16
Ultimate security & complianceManage
BACKUP
PATCH ANTIVIRUS
© 2015 N-able Technologies, Inc. All rights reserved. 17
Support 101
Respond quickly to issues in the NOC
© 2015 N-able Technologies, Inc. All rights reserved. 18
The ultimate NOC platform
Manage
© 2015 N-able Technologies, Inc. All rights reserved. 19
Top server issues
Email/Application Availability
Hardware Faults
Unexpected downtime
Scheduled Maintenance and Reboots
Automated Patch Management
Support
© 2015 N-able Technologies, Inc. All rights reserved. 20
Email Availability
Service Template for Exchange 2013
• Automated Monitoring
• Thresholding/alerting
• Scheduled maintenance
Support
© 2015 N-able Technologies, Inc. All rights reserved. 21
Reporting 101
Use a proper reporting tool to show your work
© 2015 N-able Technologies, Inc. All rights reserved. 22
Executive SummaryShow the value of your services
Report
© 2015 N-able Technologies, Inc. All rights reserved. 23
AssessmentUse consultative servicesto win new customers
Report
© 2015 N-able Technologies, Inc. All rights reserved. 24
Onboard
The Device Management Lifecycle
Manage
Support
Report
PSA & Ticket management integrations save time and help ensure time is billed accurately
© 2015 N-able Technologies, Inc. All rights reserved. 25
®
®
Deep PSA & Ticketing integration
© 2015 N-able Technologies, Inc. All rights reserved. 26
N-central 10 Demo
© 2015 N-able Technologies, Inc. All rights reserved. 27
Onboard
N-central Device Management
Manage
Support
Report
Automatically onboard devices and leverage over
500 monitoring services
All-in-one management for Patch, AV, Backup as well as proactive maintenance
Real-time remote support that doesn’t require a remote control session
Customer facing business reports that show the value of your services
© 2015 N-able Technologies, Inc. All rights reserved. 28
Learn more about N-central
© 2015 N-able Technologies, Inc. All rights reserved. 29
Learn more about N-central www.n-able.com
© 2015 N-able Technologies, Inc. All rights reserved. 30
The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Customer facing business reports
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources
www.n-able.com/try
© 2015 N-able Technologies, Inc. All rights reserved. 31
Thank you
© 2015 N-able Technologies, Inc. All rights reserved. 32
The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-ableTechnologies, Inc. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pendingregistration in other countries. All other N-able trademarks, service marks, and logos maybe common law marks, registered or pending registration in the United States, Canada, orin other countries. All other trademarks mentioned herein are used for identificationpurposes only and may be or are trademarks or registered trademarks of their respectivecompanies.