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RouteSms Solutions Limited Canada # India # UK Just Turn ON

Riivrs - RouteSms Intelligent Interactive Voice Response Services

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RouteSms Solutions Limited - RiivrS, Hosted Voice Platform

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Page 1: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RouteSms Solutions Limited

Canada # India # UK

Just Turn ON

Page 2: Riivrs - RouteSms Intelligent Interactive Voice Response Services

What is RiivrS ?

RiivrS = RouteSms Intelligent Interactive Voice Service

• RiivrS is a carrier-grade Hosted Voice platform

• RiivrS is a single solution for outbound and inbound calls with IVR

• RiivrS has the capability to handle millions of calls successfully

• RiivrS offers a wide variety of VoiceXML and IVR hosting services using

the latest innovations

• RiivrS helps companies to run the campaigns and receive the feedback

via voice channel

• RiivrS is a Plug and Play solution without any CAPEX

Page 3: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RiivrS - Features

• The RiivrsS Gateway runs on the Red Hat Linux operating system, and

incorporates the Automatic Speech Recognition (ASR), Text-To-Speech

(TTS) resources

• RiivrS provides support for the best-of-breed ASR and TTS engines For

TTS

• RiivrS supports multiple languages with Thirdparty TTS• RiivrS supports multiple languages with Thirdparty TTS

• Other ASR and TTS engines can be integrated on customer demand

• RiivrS has online Control panel and Web based reporting

Page 4: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RiivrS – Capabilities

Platform Capabilities

• Multi Channel Capability

• Voice, SMS, Conference Bridge

• Multi Protocol Capability

• E1/PRI, E1/SS7, SIP, H323, H324m

• Multi Codec Capability

Signalling Capabilities

• SS7

• Promotional & Transactional

• SIP

• CLI (Premium) & Non CLI (Standard)• Multi Codec Capability

• Ulaw , alaw, G722 (HD voice) , G729 , AMR(WB HD voice)

(Standard)

• E1 / PRI

• Promotional

Page 5: Riivrs - RouteSms Intelligent Interactive Voice Response Services

SS7 & E1 Circuit

• PAN India

• Mobile Network

• Fixed Lines

• Premium Telco Provider for all links

• Outbound – OBD

• Promotional & transactional *

VoIP Circuit

• Termination Services 100+ Countries*

• Origination Services in 50+ Countries

• Direct Termination

• Multiple providers for Redundant Services

• OBD (CLI & Non CLI)

RiivrS – Connectivity Capability

• Promotional & transactional * Campaigns

• Inbound DID

• Inbound Toll Free

• VMN on SS7 Circuit

• Wholesale / Bulk calling

• OBD (CLI & Non CLI)

• Promotional Campaigns

• Inbound DID

• Inbound UIFN*

• Retail Voice Traffic*

• Non CLI

• Wholesale Voice Traffic*

• CLI & Non CLI

Page 6: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RiivrS – Outbound Voice Logical Flow

Wholesale Voice

SS7/PRI/VoIP

Retail Voice

SS7/PRI/VoIP

Origination & Termination

CLI / Non CLI

Termination

CLI / Non CLI

Page 7: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RiivrS – Inbound and Outbound

Inbound Voice Service has 3 main

components

Outbound Voice Service is divided

into 2 major parts

Outbound

Interactive Auto Dialer

Non Interactive Auto Dialer

Inbound

Welcome section

Language selection

Applications main menu Dialer

Receive feedback from

customers

Hot Key feature Available

sAuto dialer interaction by pressing keys

Auto Dialer

General information is

played

No interaction on key press

sectionselection section

main menu section.

Page 8: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RiivrS – Architecture

Database

Sigoma/

DGM

PRI

Provider

OBD

IBD

DGM

SS7

MIS ADMIN

RiivrS

Web

Interface

&

Reporting

Operato

r

Page 9: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RiivrS –Advantage

• Outbound Voice call has got 40% more efficiency over SMS

• RiivrS can trigger ‘N’ no. of calls simultaneously every minute, resulting

in optimal utilization of resources and increase staff productivity

• No CAPEX and Low OPEX by reducing the resource requirement on

manual out bound voice calls and incoming calls

• Automation and Customized analytics

• Online Control panel for Admin and Reporting

• Real Time Detailed MIS

Page 10: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RiivrS –Target group &Functional usage

Entertainment

Call and Record Voice

Contest & Polls

Alerts

Election

Listen to lectures

BFSI

Info Service

Balance Inq

Online Commerce

Lead Generation

Offer of the day

Education

Attendance

Info about Class, Bus,

Time

Enterprise VAS

Multiple Uses

Product Info Product Info service

Music on Demand

Astrology

Voice SMS

Aarti

Satsang

Stocks Tips of the day

Mobile Banking

CC Payment via IVR

Price check

InqRedirection

Listen to the Listen to the streaming lectures

Counseling

Result

Brand Promotion

** Mix of Outbound and Inbound Services

Page 11: Riivrs - RouteSms Intelligent Interactive Voice Response Services

Awaiting for

Discussion ?

Price ?

Implementation ?

Queries ?

Don’t waitDon’t wait

Connect to us to Turn On

Page 12: Riivrs - RouteSms Intelligent Interactive Voice Response Services

RouteSms Solutions Limited – About Us• A Limited Company registered in India operating since 2004

• Expert in the field of Mobile Messaging, SMS Hubbing, SMS

Solutions, Platforms, APPs, Two Way Messaging, Call

forwarding and Voice solutions

• Own offices in Canada & UK, UAE operations starts soon

• Global MT capacity to more than 800+ MNOs, 16+ GT

• Having SMSC in India, Malta and UK

• ISO 9001:2000 certified & DISA Certified

• 200+ People ( More than 50% in technology)

• Globally 18000+ Client through 700+ Resellers

Page 13: Riivrs - RouteSms Intelligent Interactive Voice Response Services

ashish @ routesms.com

Ashish Navinchandra Bavishi

Director : Enterprise Business

+91-9833994266+91-9833994266

India

RouteSms Solutions Limited

Office No. 401, 4th Floor,

Evershine Mall, Mind Space,

New Link Road, Malad (W),

Mumbai - 400 064, India.

Tel : 91-22-40337676/77/79/80-99

Fax : 91-22-40337650

Email : [email protected]

UK

RouteSms Solutions Limited

Park View, Acton Park,

183-189 The Vale,

London , W37RW ,

United Kingdom ,

Tel. +44(0)2086124060.

Email : [email protected]

Canada

RouteSms Solutions Limited

2910, 16th Avenue North,

Lethbridge,

Alberta T1H 5E9,

Canada

Tel : +1 (403) 562-2942

Fax : +1 (403) 562-7694

Email : [email protected]