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Rigel NetworksCorporate Presentation
Copyright © 2016 Rigel Networks ww
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1. Rigel Networks - Company Overview
2. Organization Chart
3. Business Overview
3.1. Service Overview
3.2. Industries We Serve
3.3. Technologies We Serve
3.4. Business Solutions
4. Project Governance
5. Project SDLC
6. Onsite & Remote Working
7. Onsite Placement
8. Process Tools
9. Client Relationship
10. Rates & Terms
10.1. Terms
11. Rigel Networks Mapping
12. Customer Contact Points
13. Customer Support
14. More On Rigel Networks
14.1. Infrastructure
14.2. Advantage Rigel Networks
14.3. Partial Client List
14.4. Certifications and Alliances
15. Contact Information
15.1. Global Presence
15.2. Contact Details
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Copyright © 2016 Rigel Networks
Table of Content
Rigel Networks – Company Overview
Highlights
FOUNDED ON
RIGEL NETWORKS®: End to End IT Service Provider for SMBs
MAIN PRACTICE AREAS
DELIVERY
MODE
IN HOUSE STAFF
INDUSTRY FOCUS
CERTIFICATIONS
Enterprise Application, Helpdesk Services, Infrastructure Services, Mobility, Big Data, Cloud & Virtualization
Onsite, Remote, Hybrid
Direct, White Label, Sub Contracting
IT, Retail, Healthcare Construction, Logistics & Field Service
BBB+, ISO 9001:2015, Microsoft Gold Partner, Kentico Bronze Partner
150 - 200 CUSTOMERS SMBs REACH 24 X 7
GLOBAL CONNECTIVITY
IrvineUSA
LondonENGLAND
SydneyAUSTRALIA
Vadodara & PuneINDIA
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Organization Chart
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BPO
2
4
19
HR & Ops
1
2
4
Finance & Accounts
2
2
3
RIM
1
2-3
6-8
IT Helpdesk
1
3-4
1-2
Sales & Marketing
3
5-6
8-9
Quality
1
2-3
3
Web Design
1
2
2
Open Source
2
4-5
15-20
Mobility
2
3-4
12 -18
Microsoft
2
8-10
24-40
LEVELS
Roles
FOUNDER & CTO
MANAGERS
LEAD/Sr. ENGG.
EXECUTIVE/Jr. ENGG.
FOUNDER & CEO CHIEF INFORMATION OFFICER1
2
3
4
35-40 15-23 21-27 5 6-7 16-18 5-7 9-12 7 1 25
Business Overview
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Industries We Serve Technology Expertise
Business Solutions
Business Services
Copyright © 2016 Rigel Networks
Business Transformation & Consulting
Helpdesk Services
Infrastructure Services
IT
Retail
Logistics
Healthcare
Construction
Telecom
Hospitality
E-Commerce Solutions
CRM
CMS
EMR
Open Source
Mobile
CloudMicrosoft
Virtualization
Big Data
Enterprise Solutions
IT Helpdesk
Mobility
Cloud & Virtualization
Big Data
Remote Infrastructure Services
Core Practice Areas
Service Overview
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Infrastructure Services
Mobility
Virtualization
QA & Testing
Business Process Outsourcing
Business Transformation & Consulting
Cloud Computing Services
Helpdesk Services
Business
Offerings
APPLICATIONS
Application Development and Maintenance
Application Integration
BI & Reporting
Big Data
Legacy Migration and Modernization
UI-UX Design
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Copyright © 2016 Rigel Networks
Industries We Serve
IT
RETAIL
LOGISTICS & FIELD SERVICE
ROOFING & CONSTRUCTION
HEALTHCARE
TELECOM
TRAVEL & HOSPITALITY
Application Development & Maintenance, Web Portal, Application Support, ERP and CRM solutions, InfrastructureServices, Mobile Apps & their integration, Social Networking Portals, Intranet, CMS, Cloud based meeting solution,IT event registration portal, B2B social networking application, Quotation matrix portal, etc
Marketplace development, eCommerce, POS integration, Payment Gateway Integration, Customized JewelleryBuilding Portals, Rapnet Integration, Social Media Integration, Inventory & Sales Management Portal, AccountingSoftware, Mobile Apps, IT Help Desk Support, Third Party Software Integration, Big Data Analytics etc.
Mobile Construction Software, Construction Payroll, Equipment Management Software, Roof Inspection Software,SAAS Based Roofing CRM, Accounting Software, Asset Management Portal, Online Metal Building accessories &insulation quotation system, PMS etc.
ERP Software, Sales Web Portal, Shipment Tracking System, Field Service Management Portal, TechnicianManagement, 3rd Party Bridge Integration, Transport Management, Warehouse Management, Fleet Managementetc.
HIPAA compliant EMR Software, Clinical Process Management, Report Management, User Management, TaskManagement, Patient Data/Record Management, Alert Management, Clinical Assessment System, HospitalManagement Applications etc.
Business Consulting, VoIP Services, SIP Trunking, IT Managed Services
Multiple Hotel Property Management System, ERP, Intranet, Mobile Apps, Restaurant Portal, Travel Booking Portal,Restaurant Search & Google Map Integration, Online Hotel Reservation, Leisure Accounting Software, MarketingAgent Management, Revenue Management, Back Office Support etc.
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Technologies We Serve
MICROSOFT
MOBILE
OPEN SOURCE
CLOUD
VIRTUALIZATION
BIGDATA
More than a decade of experience in numerous large development, migration & up-gradation projects like .NET based portals and application development, Exchange Migration, AD & Exchange Deployment, AD migration, Migration to Office 365, VMware Cloud Setup, VDI Setup, Share Point Assessment etc.
Developed Native, Web and Hybrid Apps that includes technician management application, B2B|B2C social networking portal, Lead Retrieval Application, Customized Jewellery Building portals, DJ Booth Applications, Gaming Application, Live Mobile Video Streaming, GPRS communication, Bluetooth, WAP and XML, Extension of legacy or web-enabled/Internet applications etc.
Extensive experience on large & complex projects using frameworks & technologies : PHP based Intranet Portals, IVR solutions for Call Centres, Magento based eCommerce websites, Sugar CRM Solutions, EMR applications, Open EMR Medical Software etc.
Catered to various organizations by our cloud configuration, setup, and support services : Office 365 installations and migrations, MS Azure based meeting portals, AWS solutions etc.
Assisted many enterprises with our Virtualization setup, configuration, and support services : VMware Cloud setup with AD and RDS server, VDI Setup, Hyper V configuration etc.
Worked on numerous diversified projects using Solr & Cassandra Big Data technologies: Big data Management & Big Data Analytics for retail & entertainment companies etc.
Capabilities
Case Studies
Capabilities
Case Studies
Capabilities
Case Studies
Capabilities
Case Studies
Capabilities
Case Studies
Capabilities
Case Studies
Technology Expertise
Microsoft
Open Source
Mobility
Cloud & Virtualization
Big Data
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Technology Expertise
CRM
CMS
E-Commerce
Third Party
EMR
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Business Solutions
Capabilities
Case Studies
EMR
Worked with SMB’s to simplify the look of their website by our CMS solutions: IntranetPortals, Kentico based responsive corporate website for pharmaceutical company, mobile &accessories selling portal using Kentico, Joomla based management consulting webapplication, office & home furniture selling portal using DotNetNuke(DNN) etc.
Hands on experience in CRM Technologies: Sugar CRM solution for sales automation, dynamics CRM solution for database management, Tendering Portal using vTiger, Integrated Salesforce CRM in Marketplace developed for Jewelry industry etc.
Executed small, mid & large scale projects to complex ecommerce projects, developingextensions, modules, and plugins & linking the solution with Third Party ERP, for real timecommunication: Online Jewelry Store, Mobile & Accessories Selling Portal, Module &Extension development, Secure Shopping Cart Solutions, etc.
Offer customization, development, integration, and post – deployment support services that comply to HIPPA standards: Clinical Assessment System, Hospital Management System, HIMS(Hospital Information Systems), Medical Staff Scheduling, Patient Administration & Billing Portals Medical Practice Management etc.
Capabilities
Case Studies
Capabilities
Case Studies
Capabilities
Case Studies
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Project Governance
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Well Defined Roles with RACI Model Three Level Escalation Matrix Communication Plan & Matrix
Change Request Management Risk and Mitigation Project Health Check Project Closure & Feedback
Project SDLC
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INVOLVEMENT REQUIREMENT GATHERING END RESULT
Client , Marketing Manager, Analyst
Project Manager, Project Lead, QA Lead
Client , Project Manager, Analyst
QA Lead,Analyst
Project Manager, Project Lead, QA Lead
Project Manager, Project Lead, QA Lead,
Developer
Project Lead, Developer, QA Lead
Basic Requirement from ClientProposed Requirement for Client with Mock Design
Approved Requirement from the Client
Project Plan
Requirement DefinitionRequirement Analysis
Requirement Verification
Project PlanProject Schedule
Resource Allocation
SRS
Test Plan
System Architecture & Design
Database Design DocumentsUse Case Documents
Coding StandardsCode Review
Unit Test Cases Bugs Suggestion Documents
STEPS
PROJECT INITIATION
PROJECT PLANNING
DETAIL REQUIREMENT
TEST PLANNING
SYSTEM DESIGN
DETAIL DESIGNING
CODING &UNIT TESTING
SRSApproved SRS from Client
Test Plans
System Architecture & Framework
Global Function DocumentFunctional Document
Unit Test Cases
Code StandardsCode Review
Test Logs
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Onsite and Remote Working
Project Management, Oversight and ControlProject Planning, Scheduling, Scope/Time/Cost Management, Project Tracking, Project Status Reporting
Software Requirement
Software Design
SoftwareDevelopment
Software Testing
Software Maintenance
Need Analysis Design Criteria Development Coordination
Test Planning and Virtual Test Lab
Maintenance Planning
Functional Requirements
Software Structure and Architecture
Coding Integration and Functional Testing
Change Management
DetailedRequirement Gathering
Prototype/Mockup and Wire frame Design and Review
Unit Testing and Functional Testing
Test Results and Analysis
Impact Analysis, Data Management
Requirement Analysis and Documentation
Test Plan and Acceptance Norms
Interim Release and Review
User Acceptance Testing
Enhancements, Design, Development Testing
Requirement Validation and Review
ImplementationPlanning
Module/Phase/Component Functional Testing
Deployment and Implementation
Major and Interim Releases
Software Quality AssuranceQuality Planning, Work Product Reviews, Process Tailoring, Metrics, Improvement Actions
Configuration & Change ManagementConfiguration Planning, Change Request Management, Impact Analysis
Suggested Onsite Work
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Copyright © 2016 Rigel Networks
Onsite Placement
Resourcing of CVs
Prescreening of Candidate
CV Submission
Profile Format from Client
States work profile, qualities,
timings, compensation
etc.
Submission of Draft Proposition
with Terms & Conditions by
Rigel
Client Shortlists CVs & Provide
Slots for Interview
Rigel Arranges Interview
Customer Passes 1.5 times no of
candidates
Agreement Signup Between
Customer & Rigel
Submission of Refundable
Security Deposit in advance as
Token of Commitment
Negotiation With Employee
Rigel Offers Contractual or
Full Time Employment
Hiring Resources
Visa Processing on and Onsite
arrangement by Customer
Candidate Placement
remote/onsite as requested
JOB PROFILING
PROFILESOURCING
LETTER OF INTENT
SCHEDULINGINTERVIEW
AGREEMENT & CONTRACT
OFFER EMPLOYMENT
RESOURCE DELIVERY & INTAKE
2-3 Days
1-2 Week
1 Week
2 Days
3-6 Weeks
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Process Tools
Requirement and Change Management
Requirements Traceability Matrix, Change Requests and Impact Analysis
Design Tools Microsoft Info Path, Ration Rose, MagicDraw UML and Microsoft Visio
Work Product Reviews SRS Review by Functional Review Teams, Design Review by Technical Review Teams, Integrated Validation and Verifications
Code Review Tools FxCop for .NET, .NET Memory Optimization Tools, Rational Purify and Valgrind tool for C++, Code Smith Code Generator for .NET
Configuration Management
Microsoft VSS, CVS, Team Foundation Server
Project Scheduling and Tracking
Microsoft Project, Microsoft Project Web Access, Team Foundation Server, Project Status Reviews, Weekly Status Report, CVS, Trac, Item Tracker System, Basecamp, Wunderlist, Manage Engine, Asana
Collaboration Tools GotoMeeting, Team Viewer, LiveMeeting, MSN, Yahoo, Skype, VOIP, Wikis
Testing Tools NUnit for .NET, Mercury QuickTest Pro 8.0 ,Mercury QuickTest Pro 8.0 and WinRunner,OpenSTA, ANTSLoad, WAPT, Mercury LoadRunner, Microsoft Application Center Test,Bugzilla, Mantis BT
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Process Tools
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Client Relationship
ClientEngagement
Project to Project & Dedicated Team Basis Partnership with Client
Delivery
Charges
Billing
Terms
Onsite & Remote Services
Hourly / Retainer / Fixed Price / Revenue Sharing / Joint Investment
Bi-Weekly / Monthly / Pay as you go
Bi-Weekly / Monthly / Pay as you go
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Copyright © 2016 Rigel Networks
Client Partnership ModelProject To Project
The client provides detailed project description document either in an email or Skype. They can also describe entireproject requirements over Skype with one of our project coordinators.
Phase 1: Project Preparation
A meeting between the project coordinators & the technical team will be held to specify therequirements of the project in a RSD – Requirement Specification Document. Any client queriesrelated to the document would be answered via email or Skype by the project coordinator.
As soon as the client approves the estimate, we create a proper project environment concerning,for example the implementation of PMS ( Project Management System).
Based on the RSD, Rigel Networks creates a detailed estimate for the given project, containing a task list with details ofmodules & technologies as well as estimated hours needed. The hourly rate for the project depends on the technology,complexity of the tasks & the continuity of the cooperation. We never bill more than the estimated amount of hours
Partners Request
Requirement Specification
Estimate
Creating the Environment
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Our project coordinators will be always available for the live communication via Skype and email during the entiredevelopment phase.
Phase 2: Project Execution
After the fulfilment of every defined milestone & after completion of the project, our technical team uploads thecurrent project on the testing server. The testing methodologies will be defined within the project preparationphase.
As soon as we receive the project, our technical team will upload the final project on the client server, afterreceiving the credentials for the same.
The client receives an invoice along with the conditions of the payment via e-mail after the completion of the project.
The client receives a feedback form to fill after the completion of the project in order to evaluate the lastcollaboration. We can improve process & our partnership due to honest client feedback.
Rigel Networks provides the client with a maintenance & consultancy service as per the terms & conditions,after completion of the project.
Fixed Price Project
Testing
Invoice
Installation
Feedback & Improvement
Maintenance & Support
Client Partnership ModelProject To Project
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The client transfers the job descriptions along with the infrastructure requirements to the project co-ordinators.
Phase 1: Building up a Dedicated Team
The client can mention required specifications to the project coordinator via direct communication. We willthen search for the appropriate profiles to build up the team based on those requisites.
The client can select an apt candidate (Developer or Developer team) by interviewing them over a Skypeconference.
Rigel Networks will search & provide dedicated resources to the client based on a basic interview, along with thegeneric resumes having education, practical experience & hourly rate.
Partners Request
Communications
Providing Profiles
Interview
Dedicated TeamThe client gets an adept & proficient developer or team of developers to execute their project. They would be availablefor full time working, i.e. 8hrs a day, 5 days a week. Team would be available on Skype during client’s time to easecommunication.
Client Partnership ModelDedicated Team Project
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Training of the dedicated developer or team of developers would be carried out for the overall enlightenment of theproject
Phase 2: Dedicated Team
In order to ensure an uncomplicated cooperation between the developers & the client, a common systemenvironment is setup between them, be it common hardware & software systems, PMS, tools, processes &communications.
The delivery method will be as per the request of the client. However, reporting of the developers wouldbe done on the daily or weekly basis as per the requirement of the client.
Resources will be available all times on Skype during client’s time as well as over phone for ease of communication. Adedicated project manager will be assigned to the client at no cost to ensure success and for escalations
Training
Creating Environment
Availability
Delivery
Improvement & Training This includes monthly & quarterly review of the developer by the client. Rigel Networks will put the efforts toimprove their skills based on the reviews given by the client.
Client Partnership ModelDedicated Team Project
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What are the conditions and the rate per hour?
Our hourly rates are based on the technology, Model (Project-to-Project / Dedicated Team), Kind of experience required, size of project etc.
Brief Terms & Conditions:
In Project-to-project:
If the project is less than 160 hours, then the payment is end of project after testing on our server but before deploying on your server.
If the project is greater than 160 hours, then there would be milestones along with estimates & payments in proposition to the milestones to be made. This is well defined in the estimate at the time of proposal.
For Dedicated Team
Note:
Whatever, we work upon, the intellectual property right remains with you and your client for whatever we do.
We also sign Non-disclosure Agreement (NDA), if required.
At the end of month, invoice is generated of 160 hours or the actual number of hours worked upon and payment to be made in 5 working days.
Rates & TermsTerms & Conditions
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Rigel Networks Mapping
MICROSOFT SOLUTIONS
HEALTHCARE INFORMATION SYSTEM
MOBILITY
ENTERPRISE SOLUTIONS
SYSTEM AND STORAGE
SECURITY SOLUTIONS
VIRTUAL DESKTOP INFRASTRUCTURE
PARTNERSHIP MODELS
Being Microsoft Gold Partner, we have executed various projects in custom application development, migration and up-gradation; virtualization and cloud computing
Customized and developed EHR Softwares using OpenEMR platform
Developed numerous small to complex applications like Gaming app; Social Media Application; Utility App; Business App; Lifestyle App; Educational App; and Security App using Android, iOS and cross-platform technologies
Developed numerous enterprise solutions like ERP, CRM and CMS for various industries like logistics, Retail, Healthcare, Construction, Telecom and Hospitality using technologies like ASP .NET, MS Dynamics, Salesforce, vTiger, Kentico, Magento, Joomla & Wordpress
Off-shore system and network admin; Configured iSCSI san storage
Sonic Wall Firewall; Cisco Switch; Securities using Barracuda Spam Firewall
VMware Horizon configuration in virtual machines; VMware HT & FT for VMware Horizon servers; VMware vCentreappliance configuration and installation on VMware view web panel
Dedicated Offshore Development Centre ; Custom Project Partner; IT Solutions and Technology Provider
Customer
Quality Manager
Rigel Project Director
Offshore Project Manager
Account Manager
Rigel Networks Development Team
Rigel PMG / TSG
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Sr. No Organization Group
1 Technical • Technical Solution Group (TSG)• Database Administrations • Design and Development Team
2 Management • Project Management Group (PMG)• Resource Planning and Management Group (RPMG)
3 QualityAssurance
• Testing Team• Quality Manager• Quality Co-ordinator
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Customer Contact Points
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Customer Support
Every project has Project Lead, PM, Client Account Manager
3 levels of escalations
24 X 7 Critical & Emergency Phone Support
48 hour onsite support
30 day warranty – Free of charge bug fixes
Change Request- Charged based efforts
Maintenance contract after warranty
Production Support
Technical help Desk
End User Training and Support
Remote Infrastructure Management
Data back-up and security
Server Administration
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Infrastructure
10000 sq. ft. Fully Air Conditioned Own OfficeSpace
Two 12 Mbps dedicated internet leasedlines supported by backup broadbandconnection
EPBX /24 x 7 VOIP calling for onsite-offsite-client team coordination
Electricity backup is provided by 64 KV DG Set
Video conferencing (Skype for Business)
Finger print based time tracker
Secured Network with firewall and accessrestrictions
UPS Power Back Ups
10 High end local servers, separate for domain login,
mail, firewall, proxy, backup, TFS, CRM, data storage
Multiple Office Locations in prime business forease in all aspects – travel, electricity etc.
High end dedicated servers in US and UK data centrefor application Hosting and Testing and Client
In-house training facility for 15 peopleat a time
200+ workstations for software development, testing and support facilities
60 employee offsite ready-to-use premise forcontingency and disaster recovery
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Copyright © 2016 Rigel Networks
Why Rigel Networks?
We provide On-demand, Onsite & Remote IT Services
Delivering successful IT services & solutions, since inception in 2004
We have domain experts and certified resources across multiple technologies
Our skilled manpower operate 24 X 7 X 365 days
100+ Software Professionals and infrastructure ready to double the capacity
We have flexible engagement model be it project to project or dedicated team base
We have global presence to ease business transactions
Being an ISO 9001:2015 Certified Company, we have set processes, systems & people to deliver highest level of quality
There is always a cultural synchronization between us and our clients
Compliance with ISO/IEC 27001:2013 & ISO/IEC 20000-1:2011
Having office in India (Pune & Vadodara), USA, England & Australia, you gain access vast talent pool
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Partial Client List
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Certificate & Alliances
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Copyright © 2016 Rigel Networks
Global Presence
USANewport Beach, CA
EnglandLondon
AUSTRALIABrooklyn Park, SA
INDIAVadodara, Gujarat
INDIAPune, Maharashtra
Thank You!
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www.rigelnetworks.com
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