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Responsible Mobile Strategy @tyhatch #wv11 [email protected]

Responsible Mobile Strategy - WebVisions 2011

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Slide deck from my WebVisions 2011 presentation: http://j.mp/fHXhKI

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Page 1: Responsible Mobile Strategy - WebVisions 2011

ResponsibleMobile Strategy

@tyhatch #wv11

[email protected]

Page 2: Responsible Mobile Strategy - WebVisions 2011

Impressionism

Claude Monet, Rouen Cathedral, Facade (Sunset)

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Photography

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Edgar Degas, Four Dancers

Photography caused artists to question realism in art.

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Pablo Picasso, Girl before a mirror

Art became an experience.

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Best experienced in person.

flic.kr/p/8EANn

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Go on, try it.

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How does thisrelate to mobile?

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Ubiquitous

flic.kr/p/63narx

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6.8bDesktop InternetWorld Population

Mobile Devices Connected to Internet

5b

2.08b

Sources: internetworldstats.com, j.mp/dxsTpn, j.mp/hmWS8Q

Mobile Internet1.5b

flic.kr/p/7Gc6C3

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Personal

flic.kr/p/85BCdB

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Empowering

flic.kr/p/8HpE6c

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Mobile is big.

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Mobile is big.Monster big.

flic.kr/p/6m5nvZ

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Mobile sales have passed PCs for units sold.

Source: j.mp/jav34S flic.kr/p/7dAyAY

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HP’s betting the company.

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How do I do mobile?

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How do I do mobile?

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How do I build _______?

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42It depends.

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learn { do }

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learn

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A particular long-term plan for success.

Strategy

[strat-i-jee]

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1. A plan, scheme, or trick for surprising or deceiving an enemy.

2. Any artifice, ruse, or trick devised or used to attain a goal or to gain an advantage over an adversary or competitor.

Stratagem

[strat-uh-juhm]

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Customers

*

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Me

Important

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The players:

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The Cheerleadersexecutive management

flic.kr/p/6xdA4N

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The Bulldozersmiddle/project management

flic.kr/p/84LQiU

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The Ninjasdesigners and engineers

flic.kr/p/87G1WB

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ResearchConversation with people who use your stu! and find out their needs.

‣ Go into the field: Conduct in-person interviewsListen and ask the right questionsWatch their body language, devices they use, usage patterns, pain points, etc.

‣ Inventory everything you have (content, analytics, server logs, processes, organizational structures, etc.)

‣ Analyze everything. Look for patterns and other clues that will lead to improving the experience people have with your product.

flic.kr/p/4mbNmG

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Embrace ambiguity

flic.kr/p/521UNL

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You can’t measure everything.

flic.kr/p/8j7F3W

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It’s only going to get better, and worse,

because we have to fix that worse part.

“ “John Maeda, President RISD

flic.kr/p/cBo6h

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PlanCan you support what you are going to create, build and maintain over time?

‣ Map out how things will be done—content, design, development, everything—from beginning to end

‣ Ask hard questions (i.e. “Is this relevant?”) to identify what needs to change. This is HARD, so be HONEST

‣ Be ready to make the changes—organizationally, to processes, etc—needed to succeed

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Strategy

Can you explain it to your mom?

‣ Be ambitious and aim high

‣ Keep it simple

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{ do }

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Put your plan in motion

‣ Iterative steps. Always aligned to strategy.

‣ Take risks and learn from failures

‣ Make adjustments along the way

‣ Be open and communicate

Implement

flic.kr/p/81yaU

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Design

flic.kr/p/83pDf8

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Design Principles

Simple

Focused

Easy to use

Beautiful

flic.kr/p/b2u2B

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Progressive Enhancement

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Responsive Design

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Adapt

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Context

Missing piece of the puzzle

‣ Currently lack of trust for mobile site, generally.

‣ What is being done, with what and how?

‣ Mobile Portland Panel: http://j.mp/m0THWj

flic.kr/p/4LJP43

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Optimal experienceevery time

Underlying technology

Context

Core experience

Strategy

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Develop and Test

flic.kr/p/2PcKD

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What are my tools?

flic.kr/p/7LBXY7

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Launch

flic.kr/p/7BT9ZQ

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Repeat

flic.kr/p/8sbrmH

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Mobile Strategy

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Mobile StrategyStrategy

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Thank you.@tyhatch #wv11

[email protected]