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@MikeCP Showing Your Search Wins Presenting & Reporting the Right Data The Right Way Mike Pantoliano Lead SEO Consultant http:// slidesha.re /search-wins

Reporting the Right Data, The Right Way

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Prepared for SES Chicago 2011 (#seschi). Presented in the "How to Show Your Wins at Search Marketing with Web Analytics" session.

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Page 1: Reporting the Right Data, The Right Way

@MikeCP

Showing Your Search Wins

Presenting & Reporting the Right DataThe Right Way

Mike PantolianoLead SEO Consultant

http://slidesha.re/search-wins

Page 2: Reporting the Right Data, The Right Way

@MikeCP

First! An Apology!

I am truly sorry for my appearance.

http://mobro.co/MikeCP

Page 3: Reporting the Right Data, The Right Way

@MikeCP

The Show of Hands

Page 4: Reporting the Right Data, The Right Way

@MikeCP

Defining KPIs

Measures that help you understand how you are doing

against your objectives.

Avinash [email protected]

Page 5: Reporting the Right Data, The Right Way

@MikeCP

Site Types & Their KPIs

Content (Advertising) Content (Subscription)

eCommerce Lead Gen

Page 6: Reporting the Right Data, The Right Way

@MikeCP

What Is Your Site’s Objective?

eCommerce

Ad-driven

Customer Service

Lead GenSaaS

Subscription-based

Brick and Mortar

Blog

It Depends! (duh)

Page 7: Reporting the Right Data, The Right Way

@MikeCP

What Is Your Site’s Objective?

Ask!

(But the HiPPOs could be wrong)

Page 8: Reporting the Right Data, The Right Way

@MikeCP

Reporting Effectively

Good KPIs

Good Reporting Is The Same

Understanding Action

Page 9: Reporting the Right Data, The Right Way

@MikeCP

Say No To Automation

This Doesn’t GTD

Page 10: Reporting the Right Data, The Right Way

@MikeCP

Know Your Audience

Analytical Very Data Driven No BS Precise Systematic

Emotional Big Picture Competitive Listens to Gut Action Oriented

Page 11: Reporting the Right Data, The Right Way

@MikeCP

Know Your Audience

Provide Super Hands-On Types w/ Access to Custom Reports

Page 12: Reporting the Right Data, The Right Way

@MikeCP

Progress Reporting

1. Executive Summary2. What was done?3. What is to be done?4. Status of ongoing

efforts5. Further explanation

(where necessary)

Page 13: Reporting the Right Data, The Right Way

@MikeCP

Traffic KPIs

• Visits or Unique Visitors• # of Referring Keywords*• # of Unique Landing Pages

All Star Team

*Beware the dreaded (not provided)

Page 14: Reporting the Right Data, The Right Way

@MikeCP

(Not Provided)

Before

Page 15: Reporting the Right Data, The Right Way

@MikeCP

(Not Provided)

After

Page 16: Reporting the Right Data, The Right Way

@MikeCP

Conversion Rate

Gold Standard KPI

• Extremely simple to understand• Often tied directly to bottom line• Multiple angles to take to improving• Can segment the crap out of it!

Page 17: Reporting the Right Data, The Right Way

@MikeCP

Segment!

• Branded vs. Non-branded

• Paid vs Unpaid Traffic

• Google vs Bing• Social vs Non-Social

• Geography• Site Search Users• Commenters• New vs Returning• Much More

Page 18: Reporting the Right Data, The Right Way

@MikeCP

Bounce Rate

Awesome Metric – One Example:

Page 19: Reporting the Right Data, The Right Way

@MikeCP

Rank Tracking

Rank Tracking is Dangerous

Aggregate Rank Tracking, FTW

Screen shot from

http://bit.ly/u1cBpp

Page 20: Reporting the Right Data, The Right Way

@MikeCP

Rank Tracking

Screen shot from

http://bit.ly/u1cBpp

Page 21: Reporting the Right Data, The Right Way

@MikeCP

Link Building Wins

# of Root DomainsSorted by Domain Authority

Highlight top 5-10 domains in reporting/verbally

Page 22: Reporting the Right Data, The Right Way

@MikeCP

Link Metrics

Okay. Meh.

Hell No.

Page 23: Reporting the Right Data, The Right Way

@MikeCP

When In Doubt

Report Referring Sites

Live Linkbuilding Wins

Linkstant: http://bit.ly/ub2hBj

Page 24: Reporting the Right Data, The Right Way

@MikeCP

Social Wins

Screen shot from

http://bit.ly/sLsNuL

Follower Count

Social Engagement

Page 25: Reporting the Right Data, The Right Way

@MikeCP

Social Wins

http://bit.ly/u05ozLAddThis GA Integration

Page 26: Reporting the Right Data, The Right Way

@MikeCP

Social Wins

http://bit.ly/u05ozLAddThis GA Integration

s_ab.prop6 = ”Mike"; [‘_setCustomVar’,1,‘Mike’,3];

Omniture Google Analytics

Page 27: Reporting the Right Data, The Right Way

@MikeCP

Panda KPIs

From his “How To Build Quality Content” Blog Post

How’s Your Dwell Time?The time between when a user clicks on our search result and when they come back from your website tells a potential story … while that’s not the only factor we review when helping to determine quality, it’s a signal we watch.

Duane ForresterSr. Product Manager at Bing

http://binged.it/rKnL6y

Page 28: Reporting the Right Data, The Right Way

@MikeCP

Panda KPIs

http://bit.ly/v0XMLg

User Interaction from

Page 29: Reporting the Right Data, The Right Way

@MikeCP

Mini-KPIs

Project/Campaign-Specific KPIs

http://bitly.com/uFjsFg

Indexation issues?

Page 30: Reporting the Right Data, The Right Way

@MikeCP

In Conclusion

Web Analytics can be complex and overwhelming

It is our job to distill data down to understandable and actionable levels

Page 31: Reporting the Right Data, The Right Way

@MikeCP

Thanks!

Michael Pantoliano - @MikeCPLead SEO Consultant at [email protected]

http://bit.ly/excel-ninja