Remote Control Architecture: How We Are Building The World’s Fastest Remote Control

Remote Control Architecture

Chad Gniffke, Product Manager

Tobias Peciva, Architect

Copyright ©2014 Kaseya 1

Remote Control Architecture

The information in this presentation is confidential and proprietary to Kaseya and may not be disclosed or distributed without the prior written permission of Kaseya. This document, and any related presentation, as well as Kaseya's strategy, possible future developments, products, platforms, directions and/or functionality are all subject to change without notice at Kaseya’s sole discretion. The information in this document does not constitute a commitment, contract, promise or legal obligation to deliver any material, code or functionality. This document is provided without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This document is for informational purposes only and may not be incorporated into a contract. All forward-looking statements, including those set forth in this presentation, are subject to various assumptions, risks and uncertainties that could cause actual results to differ materially from projections. Readers are cautioned not to place undue reliance on such forward-looking statements, and specifically, not to rely upon such in making purchasing decisions.


Objectives

Connect in seconds, from anywhere

Reliably connect in any environment

Perform well over latent or poor connections


Good Design Is…


Good design is honest It does not make a product more innovative, powerful or valuable than it really is. It does not attempt to manipulate the consumer with promises that cannot be kept. – Dieter Rams

Good Design Is…


Thorough down to the last detail Nothing must be arbitrary or left to chance. Care and accuracy in the design process show respect towards the user. - Dieter Rams

Good Design Is…


As little design as possible Less, but better – because it concentrates on the essential aspects, and the products are not burdened with non-essentials. Back to purity, back to simplicity. - Dieter Rams

The RDP Topic

Building the worlds fastest remote control – Can’t get there with RDP

It is not part of our long term vision

We don’t have control over it

The use cases will be met through the new solution

K-VNC support legacy operating systems that RDP does not.


A Simplified Workflow


Starting Point

Start from:

– From the VSA

– Click Agent Icon


URI Handler


Launches Local App


Remote Control


Where it Works

Windows XP SP3+

Windows Server 2003 SP2+

OS X 10.7.5+


Features at Time of Launch

Copy/Paste

CTRL, ALT, DEL

Shortcut keys (cross platform)

Full Screen

Multi-Monitor on Endpoint


Video: US to NZ


Video: Coast to Coast


Connects in Seconds



Time to download agent binaries:

0 seconds


Time to run agent procedure:

0 seconds

Sequential vs. Parallel


Launch App Connect to Messaging Report Launch • • •

Session Details to Agent End User Acceptance Validate Session • • •

Collect P2P Candidates Exchange Candidates Establish Relay • • •

Connectivity Tests Select Connection Start Session

Start

End

Sequential vs. Parallel


Launch App

Connect to Messaging

Report Launch

Session Details to Agent

Collect P2P Candidates

End User Acceptance

Establish Relay

Validate Session

Exchange Candidates

Connectivity Tests

Select Connection

Start Session

Reliable Connectivity


P2P & Relay


Relay Service

Viewer Agent

Firewall Firewall

P2P

ICE


TCP

Firewall / NAT

Viewer / Agent

UDP VPN Teredo

IPv4 & IPv6

Persistent Session

Seamless Failover


Relay

P2P P2P

A Focus on Performance



Video Codec


Hardware Rendering

Video Data

Decoder Decoded

Frame GPU

Screen Image

RGB Frame

Scaled & Copied to

Screen

Raw YUV Stream

Graceful Degradation


High Bandwidth:

Low Bandwidth:

Future Direction


September 2014

Private Session

Terminal Server Support

Connection Quality Indicator

– Latency and Bandwidth

Zoom Controls

High Resolution Display Support


January 2015

File Transfer

Task Manager

Terminal Emulation

Linux Terminal Support


May 2015

iPad Viewer

Event Viewer

Registry Editor



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Remote Control Architecture: How We Are Building The World’s Fastest Remote Control