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wipro digitalMarch 15, 2017
jayraj nair
vp, global head iot
©2017 wipro digital
�X© 2017 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL
101+ nationalscanada
mexico
usa
colombiatrinidad & tobago
brazil
chile
argentina
new zealand
australia
japan
south korea
taiwan
philippines
malaysia
singapore
thailand
cambodia
india
china
bhutan
hong kong
sri lanka
swazilandsouth africa
zambia
kenya
ugandarwanda
nigeria
egyptsaudi arabia
qatar
omanuae
kazakhstan
denmark
finland
norway sweden
turkey
hungaryromania
czech republicirelanduk
netherlands
germanybelgium
luxembourg
franceportugalitaly
spain
switzerland
austria
poland
31% women
38% local nationals
20% outside of indiaemployees
34 centers
47 centers 55 centers 20 centers
americas uk & europe india & me asia pacific & emerging markets
spread globally across 59+ countries & with 175+ city campus / offices
©2017 wipro digital
34 centers
wipro
�X© 2017 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL
strategic business units and service lines
banking, financial services
& insurance
retail, consumer goods & transportation
manufacturing& hi-tech
healthcare, life science& services
energy, natural resources
utilities and engineering &
construction
global media & telecom
business process services
consulting services global infrastructure
services
product engineering
services
wipro analyticswipro digital& designit
business application
services
dom
ains
serv
ice lin
es
©2017 wipro digital
wipro – strategic business units and service lines
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digital transforms everything
our clients, their customers, their industries, you and me
©2017 wipro digital
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we need a different way of working
because this is transformational, we need a different methodbeyond silos, outside in and agile
©2017 wipro digital
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digital transformation & internet of things
strategy design
technology
curating capability at the intersection of strategy, design & technology; to deliver outcomes.
©2017 wipro digital
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©2017 wipro digital
Usage Models
Reference Stack
Reference Architecture
User
dspace@mit: user driven product innovation
velocity of innovation - agility
iterative, fast, responsive, collaborative
end-to-end
edge ó platform óenterprise
sensors – connectivity – platforms – enterprise integration - analytics – machine learning – artificial intelligence
©2017 wipro digital
xecosystem play - innovation from the outside
AWS, Microsoft, Google, GE, IBM, PTC, Intel, SAP, Oracle, Salesforce, Software AG, Altizon, Cumulocity, Living PlanIT, HP, Cisco, Analog
Devices, ARM, OSIsoft, Opera
Industrial Internet Consortium, Industry 4.0, CDAIT, IoT M2M Council, IEEE, LORA Alliance, AllJoyn
©2017 wipro digital
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think it - design it - build it - run it
expertise and capabilities to support the entire life cycle
©2017 wipro digital
11© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL
design human-centric
people firstdesirability
simplificationcreate experiencesdiscovery focused
frontend
buildtechnology-centricsystems firstfeasibilityperformancedrive business outcomesdelivery focusedbackend
design and tech — the magic is in the mix
©2017 wipro digital
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Foundation/ insights
Research and opportunities
Experience vision
Direction and experience concept
Experience roadmap
Business transformation roadmap and future customer journeys
Experience design
Solution and prototyping
Continuous delivery
Development and implementation
5 step approach
©2017 wipro digital
DisruptiveinsightsTo ensure a solid foundation and the right project scope, and have a clear understanding of current challenges as well as possible future disruptive paths to take. Key insights and clear opportunity spaces with high business impact. Extensive field and desk research involving end-user, experts and stakeholders. Synthesis across all data sources and clear prioritisation of insights and opportunity spaces.
©2017 wipro digital
FuturevisionTo have a clear long term goal and aspirational customer experience and market position to navigate towards. A visual and textual description of the overall future experience that the customer must have when interacting with the brand in the future. The prioritised opportunity spaces and key insights are unfolded and turned into a clear vision statement supported by a visual vision concept or future customer testimonial.
©2017 wipro digital
ExperienceroadmapTo have a clear long term goal and aspirational customer experience and market position to navigate towards. A visual and textual description of the overall future experience that the customer must have when interacting with the brand in the future. The prioritised opportunity spaces and key insights are unfolded and turned into a clear vision statement supported by a visual vision concept or future customer testimonial.
©2017 wipro digital
ExperiencedesignTo create hands-on touch points solutions that deliver on the overall vision and client strategy. Developed and refined touchpoint design that embodies the overall vision and experience roadmap. In line with the collected insights, the defined future vision and the initial touchpoint description, the ideation and concept development of the selected touchpoint is initiated. The concepts are prototyped and validated with end-users and client in iterative loops.
©2017 wipro digital
ContinuousdeliveryWe ensure the quality of the solution all the way through to market delivery and that full impact is achieved. Maintain organisation buy-in throughout. Finalise technology, design and implementation guidelines, as well as relevant governance. Build, deploy and run the technical estate. Develop clear artefact documentation for future rollouts. Ensure hyper collaboration across multi-functional teams with ongoing reviews and discussion.
©2017 wipro digital
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©2017 wipro digital
digital cell
a multidisciplinary team working within an agile framework under digital governance
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©2017 wipro digital
digital pods across the globe
Aarhus, Barcelona, Copenhagen, Dublin, Lima, London, Madrid, Medellín, Munich, New York, Oslo, Stockholm, Sydney, Tel Aviv, Tokyo
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food/beverage, retail to healthcare, mining to energy generation
automotive, train to marine, manufacturing to agriculture
waste water treatment to renewables, utilities
20©2017 wipro digital
IoT, IIoT solutions
Connected Manufacturing Equipment
JCB India wanted to better connect itsconstruction equipment & machines andremotely monitor the real-time health andperformance of its assets on the field.
Wipro developed an end-to-end technologysolution for connected assets including deviceengineering, connectivity, integrations, platformand applications.
Wipro’s solution helped in:• Bringing operational efficiency and opening
new revenue streams• 160000+ machines in the field in the next 5
years• Expected reduction in service operations cost
: 10 to 15%• Expected increase in end owner retention
and loyalty: 10 – 12%
4©2017 wipro digital
Welding information real time
Connecting devices to remove manual recording ofequipment status, usage pattern to enhancevisibility and offer additional services. Push data tocloud to integrate with enterprise IT.
Wipro’s solution included the following systems:- Enhanced machine health- Real time monitoring for better supply chain
management- Selling product as a service
©2017 wipro digital
Managing energy efficiently across 1000
stores
Continuous identification and commissioningof energy saving strategies through dynamiccontrol of lighting and temperature across10,000 retail stores
Deploying intelligent controls, like demandlimit capability, to manage demand efficientlyat customer level
Large Electronics Retailer
©2017 wipro digital
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©2017 wipro digital
consider relevant digital devices & usage scenarios of your next generation of end users
Leveraging technology to create a safer, smarter city
For events as big as Kumbh Mela withmillions of visitors thronging in one place,the scene is more like a popup city.
Wipro helped implement a SmartSurveillance system to support the Policedepartment work in crime prevention, trafficand crowd management.
Wipro’s solution helped in:• First ever tech-supported incident free
Kumbh mela• Enabled a video analytics crowd
management system that enable earlyidentification of stampede –like situation
4©2017 wipro digital
Defining the future of fan experience for
Chelsea
Business transformation across all touchpoints – from digital to in-stadium andbeyond
Wipro is working on rebranding the look andfeel of Chelsea’s digital channels and alsocreating Android and iOS mobile apps and anew website for Chelsea.
A digital signage project has just gone livewith 12 screens now deployed aroundStamford Bridge.
©2017 wipro digital
Monitoring performance with custom dashboards
Dashboard for global view on theperformance and equipment usage
User defined monitoring parameters, alarms,notification alert on email/call
Leading Medical Device Manufacturer
©2017 wipro digital
Connected health solution home dialysis equipment
HDM connected equipment for improvingusability and improved care delivery leadingto reduced product returns and service cost.
Wipro’s solution enabled:• Making available patient therapy data and
clinician's prescription data on dialysismachine
• Monitoring dialysis machine usage andhealth
Leading Medical Devices Company
©2017 wipro digital
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© 2016 WIPRO DIGITAL | CONFIDENTIAL
achieving a right balance of product-service experiences & business aspirations
©2017 wipro digital
Centralized Remote Device Management Solution
IoT based alarm monitoring and controlsolution for monitoring device levelinformation and generating alerts based onKPI metrics along with a Command Center for24X7 remote monitoring of the assets
Wipro’s solution helped in• Gaining operational efficiency in managing
and maintaining the assets• Reducing dispatch costs for the customers
by higher remote resolution
Leading Provider for Cleaning, Hygiene and Sanitation Products
©2017 wipro digital
Remote Device Management Solution
Installed sensors on customer’s scentdiffusing devices and set up an AWS IoTplatform for device monitoring and controlalong with a command center for 24X7proactive remote monitoring of the assets.
Enabled “Do it Yourself” visual assistance andtroubleshooting.
Scent Marketing, Sensory Branding Company
©2017 wipro digital
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© 2016 WIPRO DIGITAL | CONFIDENTIAL
it isn’t about delivering digital tools & connecting machines
©2017 wipro digital
Data drives rail freight
Real time collection and transmission offreight data using a gateway between thelocomotive ECU (engine control units) andcontrol center.
Rail Freight Operator
©2017 wipro digital
OnStar
General Motors R&D center in Israelestablished a development team in order tobring OnStar services to the Europeanmarket.
OnStar Corporation is a subsidiary of GeneralMotors that provides subscription-basedcommunications, in-vehicle security, handsfree calling, turn-by-turn navigation, andremote diagnostics systems throughout theUnited States, Canada and China.
Designit was chosen as a key partner indeveloping the ecosystem of OnStar servicesin Europe, by defining and creating the userexperience on multiple platforms.
©2017 wipro digital
© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL 35
experience-led
put customer experience as the driver at the center of our outside-in, cross-silo approach. experience first. technology second.
disruptive transformation
high velocity
adopt a rapid experiment oriented, data driven, fail-fast/learn-faster progressive approach through continuous strategy/design/delivery
global scale
deploy high calibre, multi-disciplinary talent throughout the value chain from local ideation through to global industrialisation, to deliver results that impact and shape the business of the future.
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©2017 wipro digital
© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL 36
Designing IoT Experiences in the Age of HumanisedTechnology
Guido Woska, Chief Client Officer, @Designit.
more insights at wipro sessions
Today Mar 15 2017
Time: 13:55 – 14:20
©2017 wipro digital
Living the journey with an adopter
Richard Cornish, Director Europe, IoTVijay Anand, Practice Director, IoTJohn Bates, CEO PlatOne
Tomorrow Mar 16 2017
Time: 11:35 - 12:00
Delivering Innovation and Digital Transformation with IoT
Vijay Anand, Practice Director, IoT
Tomorrow Mar 16 2017
Time: 13:25 – 13:50
at the end of the day what counts is how well executed is the choreography; among the old that should be optimized, and the new
that has to be implemented
thank you
©2017 wipro digital