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CEBIT, 05.03.2013 Stefan Laengin, VP Europe

Real Time Personalization & Social Commerce by Stefan Laengin

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Stefan Längin presents real-time personalization and social commerce at CeBIT Hannover 2013.

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Page 1: Real Time Personalization & Social Commerce by Stefan Laengin

CEBIT, 05.03.2013 Stefan Laengin, VP Europe

Page 2: Real Time Personalization & Social Commerce by Stefan Laengin

Real Time Personalization& Social Commerce

DATA DRIVEN

1to1 MARKETING

Page 3: Real Time Personalization & Social Commerce by Stefan Laengin

WHY PERSONALIZATION MATTERS?

Page 4: Real Time Personalization & Social Commerce by Stefan Laengin

Personalized Offer WHY PERSONALIZATION MATTERS?

Page 5: Real Time Personalization & Social Commerce by Stefan Laengin

Personalized Offer WHY PERSONALIZATION MATTERS?

Customized Message

Page 6: Real Time Personalization & Social Commerce by Stefan Laengin

Personalized Offer WHY PERSONALIZATION MATTERS?

Customized Message More Relevance

Page 7: Real Time Personalization & Social Commerce by Stefan Laengin

Personalized Offer WHY PERSONALIZATION MATTERS?

Customized Message More RelevanceMore Revenue!

Page 8: Real Time Personalization & Social Commerce by Stefan Laengin

It is just finding the best combination...

Page 9: Real Time Personalization & Social Commerce by Stefan Laengin

...with permanent testing and optimization...

Page 10: Real Time Personalization & Social Commerce by Stefan Laengin

...in real time and fully automated!

Page 11: Real Time Personalization & Social Commerce by Stefan Laengin

BEHIND THE SCENES

Page 12: Real Time Personalization & Social Commerce by Stefan Laengin

Time on SiteKeyword SearchesCustomer Reviews

Location IDProduct attributes

Merchant-driven rulesClicks, Sales, Margin

Buying historyCRM data

INPUT ALGORITHM

Collaborative filteringChoice modeling

Data miningetc.

OUTPUT

PersonalizedProducts

OffersDesigns

InformationUsabilityFunctions

Recommendations

Page 13: Real Time Personalization & Social Commerce by Stefan Laengin

CHALLENGES

Various Data Warehouses

Inferior Quality of Data

„Take a Ticket“ - IT is busy

No Permission

Testing = Huge Projekt

Big Data

Page 14: Real Time Personalization & Social Commerce by Stefan Laengin

Time on SiteKeyword SearchesCustomer Reviews

Location IDProduct attributes

Merchant-driven rulesClicks, Sales, Margin

Buying historyCRM data

INPUT ALGORITHM OUTPUT

Collaborative filteringChoice modeling

Data miningetc.

PersonalizedProducts

OffersDesigns

InformationUsabilityFunctions

RecommendationsFriends activity, Friends opions,Friends reviews, Friends likesInterests & Likes, More Demografic Data,

Activities, Friends/Network

Page 15: Real Time Personalization & Social Commerce by Stefan Laengin

Time on SiteKeyword SearchesCustomer Reviews

Location IDProduct attributes

Merchant-driven rulesClicks, Sales, Margin

Buying historyCRM data

INPUT ALGORITHM OUTPUT

Collaborative filteringChoice modeling

Data miningetc.

PersonalizedProducts

OffersDesigns

InformationUsabilityFunctions

RecommendationsFriends activity, Friends opions,Friends reviews, Friends likesInterests & Likes, More Demografic Data,

Activities, Friends/Network

manageable with the right system -> Convert+

Big Data!

Page 16: Real Time Personalization & Social Commerce by Stefan Laengin

Display

Search

Af!liate

Facebook

Video

Smartphone

Laptop

Tablet

Play Console

Connected TV

Work

Home

City

Landscape

Travel

Business

Age

Gender

Interests

Sinus Millieus

MARKETING DEVICES LOCATION TARGET GROUP

Delivers personlized Websites & Apps

PROFILE PARAMETERS

Tailored content & optimized product

feed with multivariate testing of design & message for each

combination

Adtelligence`s Personalization Engine

Page 17: Real Time Personalization & Social Commerce by Stefan Laengin

PERSONALIZED SHOPPING on Facebook Connect pro!le data

With the Facebook LogIn, users have personalized recommendations according to their pro!les.

1 Visit homepage

2Press Facebook Connect

Page 18: Real Time Personalization & Social Commerce by Stefan Laengin

PERSONALIZED SHOPPING on Facebook Connect pro!le data

Give permission for gender, age, city & interests data

3

4Page with personlized

offers according to your pro!le

Page 19: Real Time Personalization & Social Commerce by Stefan Laengin

PERSONALIZED SHOPPINGwith right combination of target group, Facebook ads, product range & product sequence

Page 20: Real Time Personalization & Social Commerce by Stefan Laengin

MULTIPLE VERSIONS OF DESIGN, PRODUCT RANGE AND SEQENCES

Page 21: Real Time Personalization & Social Commerce by Stefan Laengin

MORE ORDERS WITH PERSONALIZATION

3x better

Personalized NON - Personalized

Page 22: Real Time Personalization & Social Commerce by Stefan Laengin

Personalization leads you to the next level.

Meet us at our stand! Hall 6, K40/1Stefan Laengin

VP Europe, Adtelligence