Ready Your Organization for Mobile BPM: BPM on the Go with IBM Worklight

Curtis Miles IBM Technical Specialist Business Process + Decision Management + Mobile May 13, 2014

Agenda

Why Mobile Smarter Processes • Use Case Patterns and Benefits

What’s in the box • Adoption Patterns

Demo and technical details • An example of a mobile-enabled Smarter Process

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growth in mobile process reinvention by 2015 to $7.6B

growth in mobile app development services by 2015 to $5.6B

Ultimately, mobile apps must drive processes to deliver business value

~ Mobile Engagement Demands Process Transformation, Forrester 2013

Mobile process reinvention will drive future mobile growth

Mobile Smarter Processes enables 3 use cases patterns

Customer Engagement Ecosystem of Everything Workforce Empowerment

Snowed in airports take advantage of mobile, process and decisioning capabilities

Smarter Process creates outcomes from mobile interactions

Personalized, differentiated & location aware responses: Priority rebooking & lounge access, Free beverage & free wifi or Notify to stay home

Increase workforce effectiveness Staff scheduling processes

recall emergency workers Redirect workers dynamically

based on emerging conditions

Ecosystem driven processes sense and correct situations: Baggage reroutes itself Runway sensors detect debris

and automate clearance

Patterns and benefits of a Mobile Smarter Process

Internet of People

Internet of Things

Suppliers & logistics

management

Ecosystem Driven Process

Workforce assignment

Task & exception

management

Streamlining data capture

Workforce Enablement

Engaging interactions

Self Service

Context based offers

Customer Engagement

Greater accuracy

Increased personalization

Reduced capital

expense

Continuous engagement

Streamlined tasks

Timely actions

Instant Information

Cost Speed Quality

Access Alerts, SMS, mobile

email for convenience & timeliness

Process digitization

Pictures, digital signatures

Context Location (GPS),

speed (accelerometer), social interaction

Mobile Enablers of Process

Patterns Value Drivers and Benefits

What’s in the box…

Powerfully Simple Choices for Mobile Smarter Process

IBM Business Process Manager Mobile Application

No additional software

Leverage BPM skill set

Leverage Coaches

Leverage Device Services based on HTML

Out of the Box

Worklight Mobile Application

Leverage reference Worklight artifacts like the Adapter

Leverage BPM + Worklight skill set

Can leverage Coaches

Leverage Device Services based on Worklight APIs and HTML

Using Worklight

Custom Mobile Application

Choice of mobile implementation

Leverage REST APIs for BPM

Can leverage Coaches

Leverage Device Services based on APIS

Custom Mobile Application

iOS App for Mobile Users: Task Forms & Coaches Flexible access to promote broader adoption

Simple task forms and intelligent “coaches” guide user inputs

V8 REST APIs and Tester Support Mobile Apps IBM BPM V8 Process Portal and iOS Mobile App use this API

With IBM Business Process Manager V8.5 IBM mobile solutions for business process management

Non-production entitlement to Worklight Enterprise Edition with IBM BPM V8.5

Develop and test custom IBM BPM mobile applications using Worklight

Leverage the IBM BPM APIs and Coaches

Accelerate development of customer ready mobile experiences

Leverage business decisions from mobile devices

Accelerate delivery of mobile applications with new sample coach views delivered via an IBM BPM mobile ready toolkit

Leverage mobile device specific features

Updated Worklight sample for use as starting point implementation including Adapter to call BPM REST APIs

New sample BPM controls targeted to deliver common mobile experiences – Location, Camera, Mobile UI Layout

What’s new with V8.5.5

Responsive Coach Design with IBM BPM

Design responsive Coaches for use on multiple form factors.

Playback coaches prior to deployment

Make Mobile part of Coach Design

Leverage Responsive Coaches in any external user interfaces including Worklight and custom mobile applications

IBM mobile solutions for business process management

Lite Coach Views to help deliver a true mobile experience

Leverage a Technology Demonstration of lightweight coach views targeted to delver a more responsive mobile experience

Accelerate development of customer ready mobile experiences

Coach views that look native to the device

Client Side Human Services Cached and executed in a browser

New Web based Human Service and Coach Editor

Responsive Coaches Adapt to Screen Size

Adapt to screen size change by click to show

Adapt to screen size by (1) layout change (2) collapsible

Design Time Coach Configuration by Screen Size

WYSIWYG Styling

A new “Position” tab has been added to the coach & coach view editor to allow user to easily adjust some common settings of a coach view: width, height, padding etc with immediate design time feedback on the Canvas

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What is Client Side Human Service (CSHS) • User interface including page transition executed in a Brower • Behave like Web 2.0 Application with UI and data separation • Cacheable Coach Page HTML and Human Service Model without

instance data

Performance Improvement • Reduce number of server requests • Reduce number data size • Reduce server side resources

Program Model Improvement • User Interface and Service (Data) Separation • Client Side Script Step is an extension to Coach, allowing client side

Coach validation

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BPM 8.5.5 Client Side Human Service

Industry Accelerators for Mobile Smarter Process Best of Both Worlds

Flexibility of BPM, ODM

Time Value Out of The Box

Time to Value Faster Implementation Best Practices Built-in

Flexibility Tailor to your specific needs

Easily adapt to change

IBM Business Process Management &

Operational Decision Management provide more flexibility than

vertical OOB solutions

Don’t want to start from scratch? Leverage our

pre-built industry accelerators

Available on IBM BPM On Cloud

Available with Mobile to enable your Business Innovation

Industry Accelerators

IBM was named as a leader in Gartner Magic Quadrant for Intelligent Business Process Management Suites & Mobile Application Platforms

Mobile Application Platforms

Mobile-enabled Smarter Process brings IBM’s proven expertise together

Intelligent Business Process Management Suites

Mobile Smarter Processes drives differentiated business operations for greater customer experience and top line growth by:

Enabling radical simplification of every customer interaction by reinventing the process through mobile

Taking advantage of new mobile contextual opportunities (GPS, accelerometer, digital signatures, sensors etc) to drive the process and engage the customer in new ways

Create Business Moments with customers wherever and whenever.

Engage the customer with Mobile Smarter Processes

ibm.com/smarterprocess

Demos: http://www.ibmmobiledemos.com/

Apps & Samples: lBM BPM Mobile Application for iOS: https://itunes.apple.com/us/app/id514082860?mt=8

IBM BPM Mobile Applications: http://wiki.bpmwiki.com/display/samples/Mobile+apps

IBM BPM V8.5 Worklight sample with mobile coach views: http://wiki.bpmwiki.com/display/samples/Worklight+Sample+with+Mobile+Coach+Views+for+BPM+8.5

Next Steps: Conduct a Discovery Workshop or a Quick Win Pilot

Learn more about Mobile Smarter Processes