Rate&Bill USE CASE: Yellow Telecom Smart Plan

1

The Smart Plan The ultimate combination of data and flexible minutes.

USE CASE No 004

Section 1: Introduction

Simplifies billing by making complex computations simpler...

© 2013 by Rate&Bill 2013. All Rights Reserved

USE CASE No 001

This document is a representation of the Yellow Telecom Smart Plan on the Rate&Bill Billing and Customer

Care Platform. The Yellow Telecom Smart Plan is one of the latest postpaid package offering by the Yellow

Telecommunications Company Limited in the Sub-Saharan region of Africa, particularly West Africa.

The Yellow Telecom Smart Plan represents an ultimate combination of data and flexible minutes consisting of

various service and offerings. It allows customers to select an exact package to meet specific usage needs. It

allows customers to subscribe to a 150, 300, 600, 1000+ of any unit currency per month at a service activation

fee of 125.00 units.

Using the Rate&Bill Billing and Customer Care Platform, the Yellow Telecom Smart Plan takes note of key

areas in the is created in the format below.

The Rate Plan.

The rate plan is a flexible system that allows the customer access all offerings in the package. As various of-

ferings come with a number of services, the rate plan ensures various charges/fees are attached to each service

The Services

The service represent the charges an usage rates allowed in each offer. Services may differ for various offers,

it is therefore important to create specific scenario where different services will apply to different offers.

The Offerings

The offerings are designed with specific service and scenario assigned to them. This is normally done by plac-

ing the service onto the rate plan and assigning it to the client account or contract to allow billing. Other fea-

tures and procedures for rating and printing invoices are outlined in the case.

You may contact us for a free PROPOSAL covering Requirement Assessment, Project Charter Approval,

Contract Solicitation, and finally Statement of Work Approval. We may also offer DESIGN, IMPLEMENTA-

TION, TESTING and DEPLOYMENT at no cost to you depending on the length of the project and the size of

your business. Contact us on +971507186452 or email [email protected]

With a spectacular GUI provided, you can design and configure different rate plans, offers, services,

charges, and rating scenarios.

Tips



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Table 2.1 Yellow Telecom Smart Plan Offer

*International usage above the allowance is charged at 2 sub units (100 sub units makes one unit) per second.

There are 48 additional destinations which are not included in the flexible minutes allowance, Calls to these desti-

nations are charged at 4 sub units per second. To learn more click here.

**Yellow Telecom charges only in 175 countries, other charges may apply.

The Smart Plan Smart 150 Smart 300 Smart 600 Smart 1000

Monthly fee (in units) 150 300 600 1000

Monthly data benefits 1 GB 2 GB 4 GB 10 GB

Monthly flexible minutes 300 (5 hours) 600 (10 hours) 1200 (20 hours) 2500 (41+ hours)

Activation fee (in units) 125 125 125 125

Section 2: The Yellow Telecom Smart Plan

2.1 INTRODUCTION

The Yellow Telecom Smart Plan enables customers share more of what they love. With the Smart Plan, you

can upload, download, tweet, post, share, like, and call to your heart’s content. With 1 GB to 10 GB data and

loads of flexible minutes starting from just 150 units, the postpaid plan puts you at the center of just about eve-

rything.

You do not have to worry about where you are calling as the flexible minutes allowance can be used for all

calls whether national, international (to 175 countries*) or even for receiving calls while roaming**.

2.2 PLANS

Built on the Eclipse Platform, a trusted and proven multi-language Integrated Development Environment.

The system allows for high level of flexibility

Tips

http://www.du.ae/Files/48-countries.pdf

http://www.du.ae/Files/175-countries.pdf



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Section 3: The Rate Plan

The rate plan is created by following the steps outlined below.

Step 1 New Rate Plan

Choose rate plan perspective and select rate plan view, then create new rate plan

Figure 3.1

New Rate Plan is named SMART Plan. All the offers and service charges attributable to the Smart Plan must

be placed under this rate plan. The next step is to assign the rate plan to a group of customers.

3.1 INTRODUCTION TO RATE PLAN

A rate plan charge is part of a customer subscription designed to be flexible to manage customer offers, and it

comes as package or group of service that draws clients attention to buy this service.

The rate plan is an element of pricing, predefined and independent of the quantities consumed or produced. It

can be used for example in the following cases: phone plan, Internet package, comprising either a minimum

number of minutes (fixed term) or a subscription to the time independent of actual consumption.

3.2 CREATING THE RATE PLAN—SMART PLAN

With the flawless real mode charging system, you

can make the charged amount transparent and un-

derstandable to all parties

Tips


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Section 3: The Rate Plan

Step 2 Assigning the Rate Plan to a Customer Group

Assign SMART Plan to a category of customers. Here the VIP customer group is selected as shown below. You

can do this by selecting the overview, then “Assign”

Figure 3.2

Assigning the rate plan to the customer group allows all customers within that selection to have access to the de-

signed rate plan.

3.2 CREATING THE RATE PLAN—SMART PLAN

Host Rate&Bill on the cloud servers. You may

operate the system from our servers

Tips


Rate Plan may be created to contain a variety of service charges and different offering

A single rate plan may be assigned to multiple customer groups

A Rate Plan may be a complicated mixture of single charges, usage charges, limited internet

bundle, unlimited usage services; as well as multiple offers coming with a complex combination of these ser-

vices



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Section 4: The Service

Step 1 Creating the Service (Activation Fee)

Figure 4.1

4.1 INTRODUCTION TO SERVICE

4.2 CREATING THE SERVICE—ACTIVATION FEE AND FLEXIBLE MINUTES

A service is an act of assistance that help designer to configure how to consume this service and how it is to be

paid.

According to the Yellow Telecom Smart Plan, service and charges include the following

Monthly Fees

Monthly National Data Benefits

Monthly flexible minutes

Activation Fee

In this Use Case, only the Activation Fee and Monthly Flexible minutes services are created.

Rate&Bill integrates freely with your other enter-

prise applications. It helps you increases efficiency

and productivity

Tips



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Right Click on the right pane and select new service under the “New” menu . Name it Activation Fee as shown

in Figure 4.1

Step 2 Creating the Scenario (Activation Fee)

In each service one may create more than one scenarios, the scenarios present or design how we can use the same

service in another way. There is a single scenario for activation fee as the charge remains the same across all the

offers

Figure 4.2

The New scenario can be made to bill customers real-time, recurrently or one single charge as indicated in Figure

4.3. In this case the activation charge is a single or One Shot charge of 125 units charged only once and only

when a customer subscribes to the new service


Rate&Bill supports full billing chain processes. Tips



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Figure 4.3

Step 3 Setting Scenario Charge for Activation Fees

The Activation charge service is fixed for all the offers available.

Figure 4.4


Rate&Bill uses decisional tree algorithm and

allows you the shortest time to reach each correct

node value

Tips



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The Constant function is selected for the activation fee scenario because it does not depend on any other parame-

ters. The new scenario is named Activation Amount

Figure 4.5

General Information on constant functions; Name constant function and provide value

Name: Activation Amount

Value: 125.00

Step 4 Setting Charge as mandatory or optional

Set service parameters by choosing the properties view as shown in Figure 4.6. Service must be mandatory as it

is a compulsory charge customers pay as they sign onto the service.


Rate&Bill is plugin based and allows service

providers to install and uninstall features with-

out changing any line of code

Tips



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Figure 4.6

Step 5 Creating the Service (Flexible Minutes)

Repeat Step 1 under Section 4 for new service and name new service Flexible Minute.

Step 6 Creating the Scenario (Flexible Scenario)

Repeat Step 2 under Section 4 to create new scenario and name it Flexible Scenario.


After charging the customer, you can re-stimulate

exactly the real rating execution (transaction) and

show proof how the amount was calculated.

Tips

Setting a service as mandatory or optional allows the service provider to specify which services

are compulsory charges eg activation fees, and which ones are optional eg flexible minutes

Remember to set service to Production (Figure 4.2). This will enable you to apply the service to

the rate plan rather than storing it in the form of a draft



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Step 7 Setting Scenario Usage Charge for Flexible Minutes

Since the Flexible Monthly Minutes are not equal with regards to all the offers, it is important to add service pa-

rameters. Also Flexible Scenario is to be charged real time so select Usage Charge, i.e real-time billing

Figure 4.7

General Information on usage charges. Flexible minutes has That is real time charging.

Step 8 Setting Usage Charge Parameters

Set parameters for charge for Flexible Minutes as the charges differ for the various offers. This is shown below

using the string comparator as shown in Figure 4.8


Rate&Bill can be used to bill your customers on a

daily, weekly, monthly yearly and all your recurrent

service charges

Tips

Use Usage Charge to bill customers real time eg. 1 unit per minute

Use Recurrent Charge to bill customers on regular intervals eg weekly, monthly, annually etc

Use One-shot charge to bill customers once eg activation fee



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Using the string comparator we set 150, 300 and 600 Operations, set comparator to equal for all offers and set the

order in which we want it to appear. Comparator property may be named smartMinute.

Figure 4.8

After setting the various usage charges for Flexible Charges using string comparator, set further properties of

string comparator using the counter as shown in Figure 4.9. This explains how the system bills customers

Set comparator by right clicking on the charge in the left pane. Create comparators and name them

Flexible Minute Comparator 150 for equal 150



Rate&Bill is easy to understand and easy to use.

There is no need for a big team of expert to design

your offer

Tips



USE CASE No 001


Figure 4.9

After setting these parameters the nest step is to create the various offerings


Use Rate&Bill for all your subscription fee, auto-

matic and manual service activation fees, one shot

charges and other service charges

Tips

Use the function to offer returns to the customer upon usage of any particular service.

Use splitters to split billing time intervals

Use Counter settings to specify the customer’s assigned monthly value, and charge rate. Eg.

600 minutes may be offered by setting step @ 1 and reset every @ minute.

Rate&Bill offers you a wide variety of options to help design your attractive offer

Set default counter parameters to set any future parameters that may be added



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The offering is any specific combination of services assigned to a particular or a group of customers. The service

needs to be added to the rate plan to create any particular service offering.

The various offers for the Yellow Telecom Smart Plan are

Smart 150

Smart 300

Smart 600

Smart 1000

Figure 5.1

Section 5: The Offerings

5.1 INTRODUCTION TO OFFERING

5.2 CREATING THE OFFERS— SMART 150, SMART 300 AND SMART 600

Rate&Bill comes for free to all small and medium

service providers whose billing project lasts less than

180 man days

Tips

FREE

OFFER



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When creating contract, the customer will choose service package named rate plan. In this rate plan we have al-

ready configure offer and services. Now he have the liberty to choose even by offer or by service with smart

check box.

Each client must respect rules of rate plan between offers and services to have a suitable offer.

Figure 5.2

Section 5: The Offerings 5.2 CREATING THE OFFERS— SMART 150, SMART 300 AND SMART 600

Proposal for projects are free for all companies. Proposal covers fice

stages including Requirement Assessment; Project Charter Ap-

proval

Tips

100% FREE

PROPOSAL

View your full array of services. Select only those you want to apply at any time.



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The inscription of client must pass with account creation. this inscription will offer all information to the system;

personal info, contacts and if the client have relation between other client as child or parent to manage payment

responsibility.

Figure 6.1

Section 6: Other Functions 6.1 CREATING THE PARTY

Take advantage of our partnership programs and have an all in one

package consisting of a CRM, ERP and any other enterprise applications

or interest

Tips

Rate&Bill allows you to collect, store and retrieve detailed customer information

Switch customer from one group to another with ease. Applying new offers and rate plans



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The party merely feeds the system with information on the customer. After creating the party, two or more con-

tracts may be created and assigned to the account created. A contract therefore represents all separate mutually

independent offers/packages a client enjoys. One can check account to print invoice alongside other account de-

tails for the customer.

The new contract is created as shown in Figure 6.2 below

Figure 6.2

Each contract may be accessed for transaction history and other information on any particular account.

Section 6: Other Functions 6.2 CREATING THE CONTRACT

Have access to 24/7 web and telephony support from all around the

world

Tips



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Figure 6.3

Figure 6.4

Section 6: Other Functions 6.1 CREATING THE INVOICE

Rate&Bill is offered in six different project sections… you can have as

many as six levels of the project free of charge

Tips



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Essentially, Rate&Bill is a fast, efficient and smart Billing and customers care system that can be used by small,

medium or large service providers to build attractive offers an charge customers on real time or on batch. Grace

to his flexible design, Rate&Bill is able to support any kind of service provider on different markets : Telecom

operators, Internet service provider, web hosting provider, web streaming provider, media services and many

other small and medium scale service providers.

Rate&Bill was designed to rate customers for a various types of charges :

Service Usage charge : telephony, mms, Data bundle, video downloaded, hosted domain,...

Recurrent charge: Monthly/Yearly subscription fees,…

One-shot charges : Charge for after specific events:

Service activation, deactivation , suspension and reactivation charge

Contract activation, suspension and reactivation charge

Support adding other customizable events

Section 7: Conclusion

Email [email protected] for your free proposal or call us on Tel:

(+971) 04-268-3901 | Mob: (+971) 050-718-6452

Tips

Customize invoice template with your company logo, advertisements, promotions and other in-

formation for the customer.

Wrong transactions or wrong amounts charged may be changed with a very simple set of functions without

any difficulty .

20

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Rate&Bill: Use Case

Simplifies billing by making complex computations simpler

Contact US

For more information about

the product, promotions and

packages please contact

Marketing department

Tel: (+971) 507186452

(+971) 567650376

Email: [email protected]

www.rateandbill.com

ABOUT THE FOUNDER

Use a SMART Billing and Customer Care System… Use Rate&Bill

Mr. Hosni Hamdi, the CEO and Manag-

ing Director of Rate&Bill Company

Limited, started his career in 2006 as a

JAVA/J2EE Developer in Tunisia. With

humble beginnings, he later worked as a

BSCS IX R3 Consultant in Talan, a well

know Information Technology and ser-

vices firm in France.

Mr. Hamdi later settled in Dubai as a BSCS IX R3 Developer in

ERICSSON, where he implement change requests in BSCS to ful-

fill Business and marketing requirements. He developed new

change requests in CX, CMS, JBOSS Workflow, AQ Listener,

scheduler, EAI integration etc. He also played a crucial role in pro-

duction support, as part of a fast track team which was responsible

for fast resolving production issues. After 2 years of exceptional

performance, he moved up in his career in ERICSSON as a BSCS

Solution architect. He conducted end-to-end solution design across

multiple systems (BSCS, CRM, OM+, EAI, ICS and Self-care);

wrote end-to-end solution design documents to fulfill Business re-

quirement; and produced high level and low level design docu-

ments for BSCS. He later worked for Accenture in the same posi-

tion carrying similar roles and responsibilities as a billing system

architect. Among the numerous years of experience, Mr. Hamdi

has a frontline project manager experience with Oracle.

Before retiring to form and manage Rate&Bill, a dedication to tele-

com billing systems, Mr. Hamdi led a team of professionals in cre-

ating a system based on the many years of experience with multi-

national telecoms operators. Putting together the strengths and

flaws of existing systems, Rate&Bill (v1.0) was born.


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