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Projects PortfolioRakesh Patange-- PMP, CSM, CPIM, MBA, B.E.
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Agenda
• Diagrammatic representation of connectivity projects completed
• Skills demonstrated
• My learnings
• What do I bring to the table?
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Instaedge CRM
AirWatch
Technical Service procedures Repository JDE
Contact Centre Staff Service Managers
Online Payments
Field Technician
Field Service Mobility Solution-Australia
Spare Parts
System
Mobile Payment Solution-Australia
On the field payments Processed Real Time Multiple Systems
CRM System: Connectivity with multiple IT systems
Internet Data Center
Internet
Electrolux Corporate Network
FirewallMessageUpload
Messaging Components
ERP & Other IT Systems
MessageDownload
JDE Interface
HO & Service Support Staff
Firewall
INSTAEDGEApplication Server
Database Server
100 mbps burstable
Leased Line
Broadband
Email / Phone callBroadband
MSA’s Spare Parts team
Contact Centre
External Vendor
Support Team Help deskDownloa
d
Message MessageUpload
MQ SeriesServerWeb Server
CRM: Cross functional processes connected
InstaEdge Oceania
Interface
Parts Central Celesta COGNOS
MSA’sBranches Call Center Tech CSA’s NDC
Interface Interface
Customer-Call Registration / Updation
Auto Call Allocation
Call Processing Post Allocation
Visit Updation
Calls
Initialization-Manual & Auto
Quotations
Collection / Delivery memos
Trade Seconds
Workshop
Registration / data upload & data O/P
Commission calculation
Insurance registration
Payments (Payables / receivables)
Extn Wtty & Insurance
Call Categorization
Payment documents
Cashier Input process
Bank Deposit-in slips
Payment Collections
Call Closure Costs and Sales
Debt Collection Reports
Automated EOD Process
Interaction with JDE
Call Closure Maintenance
CSA Call Completion
Generation-cost & sales
MSA Payments
CSA Claims
Claims validation-Paperwork's
Contract service bill
Cost Reversal
Interface
QESJDE
Process Overview
Entities
BackendSystems
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Online Staff Sales-Australiahttps://staffsales.au.electrolux.com
JDE
PIMS
Search & select product
Enter shipment details
Make online Payment
View confirmed order
Check Backorder Status
Price
Freight
Post Code Verification for delivery
Product Information
Product Stock
Payment Gateway
JDE Order-order confirmation
E-mail confirmation to staff member for payment receipt
Online Staff Sales Application
Staff Sales
Created a unique solution for the staff, by connecting existing IT systems
Connected systems for fraud detection in claim payments
Metro Service Claims
Country Service Claims
Instaedge CRM ServicePowerFraud Detection & Feedback
System design is in progress at this stage
Strengthening the process of claim payments by connecting CRM with a Fraud Detection System
Supply Chain Replenishment Project (Overseas)
CFA Distributor DemandPlant & Mother Warehouses
RM and PMWarehouses
OrderOrderOrder
Supply Supply Supply
Buffer Measurement / Adjustment
Inputs
Output 1G Y R G Y RG Y R
Output 2Replenish
OrderReplenish
OrderReplenish
OrderReplenish
Order
StockOutput 3 Calculated Stocks
Process Apply TOC logic on Data inputs Provide System Outputs
Data Disp/ Recpt/Order/Stocks
/SIT
Disp/ Recpt/Order/Stocks
/SIT
Disp/ Rect/Order/Stocks
DispatchesReceipts
Supply Chain optimised through a complex & connected IT System
CustomerGauge connected with CRM
Customer Feedback and response is enabled through connected IT Systems
People Connector: One Digital Workplace Change Management—APAC leading from Australia
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Skills demonstrated
Skill Project Name / Career span
How the skill was demonstrated
Managing cross functional teams
Instaedge-Asia (2005-2010)
Conducted regional workshop to chart out a common process across multiple Asian countries for after sales service
Field Service mobility solution
(2014-2015)
Managed a team of 5 service managers and 105 stakeholders across all the states in Australia.
Working successfully in multicultural environment
1996- 2016 Worked across Manufacturing IT Consulting SaaS Project Mgmt Banking Sr. Mgmt Electrolux IT Business Lead
Major Life changing event in 2011
Migrated across cultures, both personally as well as professionally
Project Management (PMP & Scrum methodology) 2002-2010
Represented the profession on PMI’s panel for reviewing PMI framework
Managed 10 customer projects on three SaaS (Software as a Service) based solutions for 8 years
Influencing the stakeholders to achieve project goals
2011-2016 Managed projects without having a direct command over a full time project team. Influencing the stakeholders was the key to successful project completion
Pre-sales and Proposal Management
2002-2010 Need understanding studies, presentations, analysis to formulate business proposals for solution implementations
Rakesh: Skills
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My Learnings
• Projects are about managing people as much as systems and processes
• A detailed scope definition and solution design ensures project success right from the
beginning
• The next set of organisation efficiencies will happen through ‘connected’ environment—
People, processes and machines
• The future for Business -IT solutions is to fuse the physical and digital worlds by bringing
different concepts and technical components together
Rakesh: Summary of learnings
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What do I bring to the table?
• Experience in Project Management 14 Years
• Pre-Sales and Proposal Management for Business solutions 8 Years
• Experience in design, development & implementation of Business Solution projects 8 Years
• Skill in managing profitability of SaaS based business solutions 8 Years
• Knowledge of CRM Systems Instaedge CRM, SalesCRM, Banking CRM
• Getting the work done through influencing cross functional stakeholders At Electrolux Australia.
• Change Management Learned during One Digital Workplace project
• Internet of Things (IoT) Active interest in the field along with the support from an IT Vendor.
Rakesh: What do I bring to the table?