ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM

THE QUOTESThe best quotes from HDI and itSMF USA’s

conference for IT service management.

ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM

Asking ”WHY" multiple times may show relationships between problems and root causes.

Jayne Groll@ITSM_Jayne

“

Photo: Gisela Giardino via Creative Commons

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If you haven't won the HEARTS and MINDS of the people, your ITSM

program will fail. David Mainville

@Mainville

“Photo: Sammis Reachers via Creative Commons

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When you achieve your dreams, it is not what you get, it's who you become.  Diana Nyad

“Photo: Luke Detwiler via Creative Commons

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How well do you KNOW your employees? Learn about

them to break down barriers.

 

Eddie Vidal@eddievidal

“Photo: Giuseppie Bognanni via Creative Commons

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John Clark@CyberJMC66

I think DevOps is the same thing with a very different name for

explaining ITSM and cloud.

“

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EVERY time someone suggests

something new to

measure, STOP

MEASURING THREE other

things.

Matt Hooper@VigilantGuy “Photo: Kurtis Garbutt via Creative Commons

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Don’t do anything without

ENTHUSIASTIC

agreement between

both parties.

Thom Salo@theITColonel

“Photo: Momo via Creative Commons

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Rae Ann Bruno@RaeAnnBruno

Do not sit in a meeting of IT managers and make decisions

for your customers. ASK

YOUR CUSTOMERS.

“

Photo: InfusionSoft via Creative Commons

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You won't know you're SUCCESSFUL in telling a story until you hear

people telling it TO

SOMEONE ELSE.

Kirk Weisler@kirkweisler

“Photo: Kris Krug via Creative Commons

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Matthew May@MatthewEMay

BREAK is the

important part of

breakthrough.

“Photo: dfinnecy via Creative Commons

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Learn to act, not

REACT.Tim Gard

@funwithtim

Photo: Quinn Dombrowski via Creative Commons

“

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Kirk Weisler@kirkweisler

There is not a SUCCESSFUL parent on the planet who's only ever had to say something ONCE.

“Photo: Ana Jutatip via Creative Commons

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Making people laugh is a great change agent.

Tim Gard@funwithtim“

Photo: Kathy via Creative Commons

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Being a good leader or manager

is understanding people NOT like

you.Connie Podesta@Connie_Podesta

Photo: esSos.devia Creative Commons

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DON’T TELL THEMWHAT YOUR POLICY IS

Tim Gard@funwithtim  

TELL PEOPLEWHAT YOU CAN DO

TELL ‘EMWHAT YOU CAN’T DO

“

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Congratulations to this year’s itSMF USA award recipients:

Award RecipientMember of the Year Lisa Kaas

itSMF USA Local Interest Group of the Year Los Angeles

Special Interest Group of the Year Higher Education

President's Award Recipient Eddie Vidal

Western Region Project of the Year (AlsoUSA Project of the Year, Overall)

Los Angeles County

Central Region Project of the Year Medtronic

Eastern Region Project of the Year McMaster University

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See you next year! November 1 - 4, 2015

@G2G3Americasamericas.g2g3.com

972-381-0077