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Pruvan Training-Android

Quick Start Guide for Field Users

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Pruvan Mobile App

1. Get Username and Password

2. Download the Mobile App

3. View and Create Projects

4. Start Taking Photos and Completing Surveys

5. Verify Photos and Surveys Upload

6. View Photos and Surveys Online

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Download the App

• Android Devices

• Go to the Google Play Store on your mobile device

• Search for Pruvan Mobile

• Install the app

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Logging into Pruvan Mobile

• Create Master username at Pruvan.com• Sub-users: Receive

username and password from Master User

• Forgot your Master username or password look up or reset them on the Login Screen at Pruvan.com• Sub-users: Contact the

Master user to reset that information.

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Settings in Pruvan Mobile

App Settings Action

WiFi Only Photos will only upload from the app when device is connected to WiFi Network

Charging Only Photos will only upload from the app when device is connected to Device Charger

Timestamp on Photo Change Timestamp to Datetime, Date, Time or Off

Photo Resolution Default resolution is 640x480 but can be increased. Resolution limited by device ability

Camera Orientation By default it will be Auto but can be changed to Portrait or Landscape

Auto Relay Photos Photos taken on Ad Hoc projects will automatically relay to the Pruvan Downloader after they upload

Manual Project/Work Order Management

This requires the user to enter a Project ID in the phone to have it sent to their phone. Should remain off

Nickname for Device Change the nickname on the device

Next

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Request Support in Pruvan Mobile

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Projects in Pruvan Mobile

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Ad Hoc Projects in Pruvan Mobile

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Projects Details in Pruvan Mobile

Next

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Camera in Pruvan Mobile

Next

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Mobile Forms/Surveys in Pruvan Mobile

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Photo Uploads Page in Pruvan MobileUpload Status Definition

Upload Complete/

Complete

The photos have uploaded to our

servers and are available online

Upload Pending Photos have not uploaded to are

servers and are only saved on

the phone

Upload Pending

Survey Completion

The Survey that the photos

needs to be submitted for the

photos to upload

Upload Failed Photos failed to upload and will

need to be retried when device is

in a good network area

Upload failed,

photo is damaged

The photos were deleted from

the phone gallery or tampered

with and will not upload

Next

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Contact the appropriate Support desk

Work Order Trouble? Contact your Work Provider training staff.

Fall back to Plan B Point/Shoot Mode if issues exist.

Pruvan Support: M-F 9am-5pm CST (closed US Holidays)

• Pruvan Online Support https://pruvan.com/Support

• Pruvan Online FAQ: https://pruvan.zendesk.com/FAQ-s

• Pruvan Training: http://pruvan.com/WebinarIf our website and training class does not answer your question:

• Open a support ticket at https://pruvan.zendesk.com/tickets/new and explain the issue to with enough detail to understand why you are calling.

• Open a support ticket from the device. This will open a ticket in our system so we can get back to you as fast as possible. For information on how to open a support request from a device click here.