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Public Service Re-Form: Towards a New Balance A Presentation by: The Honorable Jocelyne Bourgon P.C, O.C Copenhagen, September 2013

Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

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Keynote from How Public Design? 2013

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Page 1: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

Public Service Re-Form: Towards a New Balance

A Presentation by: The Honorable Jocelyne Bourgon P.C, O.C

Copenhagen, September 2013

Page 2: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013 (2)

A NEW Synthesis of Public Administration

Serving in the 21st Century

Re-Thinking

Re-Positioning

Re-Framing

Re-Forming

… Public Re-forms for a Public Purpose

Page 3: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013

The New Synthesis Framework (NS)

Societal

System-wide

Agency

Citizen/Family

Community

Society

AND

Guar

dian

/Ste

ward

Tax

/Spe

nd

L

egis

late

Partner

Enable

Empower

RESILIENCECOMPLIANCE

PERFORMANCE EMERGENCESOCIETALRESULTS

STATE AUTHORITY(GOVERNMENT)

CIVIC RESULTS

COLLECTIVE POWER(GOVERNANCE)

(3)

Page 4: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013

Positioning: The Power of a Broader Mental Map

AND

RESILIENCECOMPLIANCE

PERFORMANCE EMERGENCESOCIETALRESULTS

STATE AUTHORITY(GOVERNMENT)

CIVIC RESULTS

COLLECTIVE POWER(GOVERNANCE)

Leveraging: The Power of OthersEngaging: The Power of People as Value Creators

(4)

Page 5: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013

Creating A New Synthesis

Positioning: The Power of a Broader Mental Map

Leveraging: The Collective Power

Engaging: The Power of Users As Value Creators

Synthesising: The Power of a Compelling Narrative

(5)

Page 6: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013

The NS Journey Continues …

• Master Class for Master Practitioners• Manager Workshop• Executive Workshop• Self Help Handbook for Practitioners

Sharing the Knowledge

Acquiring New Knowledge

• Center of Government• Working Across Boundaries• Self-Organisation• Innovation & Co-Production

(6)

Page 7: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

… And the Journey Continues

© JBourgon 2013

Page 8: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon
Page 9: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013

AND

RESILIENCECOMPLIANCE

PERFORMANCE EMERGENCESOCIETALRESULTS

STATE AUTHORITY(GOVERNMENT)

CIVIC RESULTS

COLLECTIVE POWER(GOVERNANCE)

Positioning: The Power of a Broader Mental Map

(9)

Page 10: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013

AND

RESILIENCECOMPLIANCE

PERFORMANCE EMERGENCESOCIETALRESULTS

STATE AUTHORITY(GOVERNMENT)

CIVIC RESULTS

COLLECTIVE POWER(GOVERNANCE)

(10)

Leveraging: The Power of Others

Page 11: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013

AND

RESILIENCECOMPLIANCE

PERFORMANCE EMERGENCESOCIETALRESULTS

STATE AUTHORITY(GOVERNMENT)

CIVIC RESULTS

COLLECTIVE POWER(GOVERNANCE)

Engaging: The Power of People as Value Creators

(11)

Page 12: Public Service Re-Form: Towards a New Balance / Jocelyne Bourgon

© JBourgon 2013© JBourgon 2013 (2)

A NEW Synthesis of Public Administration

Serving in the 21st Century

Re-Thinking

Re-Positioning

Re-Framing

Re-Forming

… Public Re-forms by Design Adaptive Government and Resilient Society