Embed Size (px)
DESCRIPTION
Mark Fletcher and Markus Bornheim from Avaya present the NG Emergency Services architecture in the US being applied to the European market to provide additional data around emergent incidents. Part of the new networks will be the addition of eCall and the additional data that vehicle telemetry will contribute. They are joined by Cathy McCormick from On Star who will be launching service in the EU in 2015 who discusses how the system will operate in the existing environment with BT and Public Safety Control Rooms.
Citation preview
© 2014 Avaya Inc. All rights reserved. 1
B-APCO Workshop Newcastle, Nov 12th 2014 Public Safety Communications & EU Perspective
Mark Fletcher, ENP [email protected]
Markus Bornheim [email protected]
© 2014 Avaya Inc. All rights reserved. 2
Mark J. Fletcher, ENP
Current Industry Appointments 2014 – Co-Vice Chair EENA NG112 Committee 2014 – NENA Institute Board 2014 – NENA Accessibility Committee 2014 – NENA Co-Chair Emergency Notification WG 2013 - APCO Standards Technical Subcommittee 2013 - APCO Standards Development Committee Previous Industry Appointments 2006 – NENA MLTS Technical Subcommittee 2011 – FCC Emergency Access Advisory Committee 2012 – FCC Emergency Access Advisory Committee 2013 – President's NSTAC Nationwide Public Safety Broadband
Network Research Subcommittee
Chief Architect – Avaya Worldwide Public Safety Avaya Podcast Network Host
© 2014 Avaya Inc. All rights reserved. 3 3
Players are jockeying for position ! Carriers have the legacy network now
– Aging infrastructure – Cannot be upgraded – Costly to operate and maintain
! Service providers have the ANI/ALI databases now – Numbers no longer relate to a location – No real-time access for updates – Originating networks and endpoints can provide location
! PSAP CPE Providers are pushing migration – Most CTI controls on the back end
– Rudimentary database queries – No real intelligence being provided
© 2014 Avaya Inc. All rights reserved. 4 4
New Market Opportunities are Emerging ! Software developers are building Apps
– Not consulting with Public Safety – Commercial models are different – Many are out for a quick buck
! Most are missing the ‘Big Data – Big Picture’ – Next generation Emergency Services is about
– INTER NETWORK CONNECTIVITY – Eliminating Agency Silos
– NEW MODALITIES OF COMMUNICATION – Video is the new Voice of the Public
– UBIQUITY OF DATA ACROSS AGENCIES – Sharing information openly in a secure environment that is reliable and resilient
© 2014 Avaya Inc. All rights reserved. 5 5
Routing is based on the ANI Presented
Citizen 555-1234
Public Safety
Agency “A”
Public Safety
Agency “B”
Public Safety
Agency “C”
SRDB*
555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C
*Selective Router Data Base
Citizen 555-4567
Citizen 555-6789
Telecom Provider
© 2014 Avaya Inc. All rights reserved. 6 6
Today – Only Caller ID (ANI) is examined
CLocDB*
555-1234 = Addr A 555-4567 = Addr B 555-6789 = Addr C
Citizen 555-1234
Public Safety
Agency “A”
SRDB
555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C *Caller Location
Data Base
Telecom Provider
555-‐1234 David Smith 3324 Arch St
© 2014 Avaya Inc. All rights reserved. 7 7
December 1st, 2013 – Kari Hunt Died from a Single Digit
© 2014 Avaya Inc. All rights reserved. 8
Legislation that “governs” member states
! Free of charge Member States must ensure that users of fixed and mobile telephones, including payphones, are able to call the 112 free of charge.
! No discrimination Calls to the 112 must be appropriately answered and handled. Some Member States (Sweden, Denmark and The Netherlands) have introduced the 112 as their single emergency number, while in most Member States the 112 operates alongside national emergency numbers.
! Caller location Member States must also ensure that emergency services are able to establish the location of the person calling the 112. The ability to locate the caller in case of an emergency may be of great significance in a situation where the person is unable to state his or her location, which can happen particularly when calling from mobile phones or while travelling abroad.
! Raising awareness All EU countries must inform their citizens about the existence of the 112 and how to use it.
Universal Service Directive, Article 26, for 112
© 2014 Avaya Inc. All rights reserved. 9
Cable Mgmt
PBX User Data
WLAN User Data
Enviro Info
LDAP
Active Directory
Opt In Info
Smart Building
Situational Awareness
Subnet (Zone Level reporting) IP Subnet maps to floor plan
Instantaneous discovery
Switchport (Station Level reporting)
Maps to jack via wiremap
Near real-time discovery
ADLR
Additional Data Location Repository
Data is packaged ready for pick-up by
Public Safety or Designated 1st Responders
© 2014 Avaya Inc. All rights reserved. 10
Phone Numbers Are No Longer Relevant for Public Safety
Communications today is focusing on: • UC • Mobility • Nomadic Behavior
This BREAKS the current E911 model Phone numbers are no longer reliable for location determination
MIGRATION?! FUTURE PROOF?! IT’S NOT EVEN AN OPTION
© 2014 Avaya Inc. All rights reserved. 11
Time for NEW tricks AND A NEW DOG. . .
Take a nap ALI. . . I got this covered . . .
© 2014 Avaya Inc. All rights reserved. 12
Advanced Crisis Management and Multi-Channel Communications
Markus Bornheim
in a future NG112 world
© 2014 Avaya Inc. All rights reserved. 13 13
eCall is coming 2017! EU Regulation No. 305/2013
! EU Regulation entered in April 2013
! Requirement for upgrading of PSAPs infrastructure – Applies to infrastructures deployed from the date of entry into force – Shall apply from 23 April 2014 to infrastructures already deployed at the
date of entry into force
© 2014 Avaya Inc. All rights reserved. 14
Major Incident Management in an NG112 Scenario
© 2014 Avaya Inc. All rights reserved. 15
Incident in Progress – Sequence of events
Ellipse 65-75: red Ellipse 22-23: blue Ellipse 79-86: yellow
eCall (automatic) 112 call / eCall (manual)
112 call / eCall (manual)
PSAP Call Queue
@ incident eCall (automatic)
behind incident 112/eCall (manual)
|| to incident 112/eCall (manual)
© 2014 Avaya Inc. All rights reserved. 16
Heavy Call Arrival in Bursts resulting from Incident
Call Arrival after Incident
# calls
# calls
time [s]
time [s]
70+ incoming calls in
~60 sec
PSAP Call Taking Capacity?
© 2014 Avaya Inc. All rights reserved. 17
Developing a Major Incident Management Strategy
Call Arrival # calls
time [s]
early eCalls • Incident
awareness • Incident
location
burst of eCalls • Incident size • Potential risk of
resource blocking / consumption
eCalls + 112 calls • Incident size • Add to risk of
resource blocking / consumption
112 calls • Incident details
Potentially most valuable call
regarding detailed information about the
incident
How OnStar assists public safety…
WORKING TOGETHER TO HELP YOU SAVE LIVES
18 Years of Working together in the US, Canada, China, Mexico and Europe in 2015!
What is OnStar?
• Simple system – Automatic Crash Notification – Plus 3 buttons, Red (Emergencies), Blue
(Non-Emergencies) and White (Privacy) – Plus toll free number (unlocks, Stolen
Vehicle Assistance)
19
How OnStar will work in the UK
OnStar Button Press or Automatic Crash Incident
Voice/Data Sent to OnStar Advisor via Cellular Connection
Advisor filters and triages call to determine if emergency services needed
BT either conferences OnStar or relays pertinent information. If OnStar still on the line can conference in the vehicle.
Contacts BT (Voice/Data)
OnStar can conference (voice) in vehicle at any point if/when requested.
OnStar BT
First Responders dispatched to the scene.
20
21
