INDIA’S LEADING BPO, KPO & RPO SERVICE PROVIDER

Take on Tomorrow

www.prominentsolution.com

Prominent SolutionProminent Solution

“To be always focused on customer satisfaction with uncompromising integrity”

Prominent’s VisionP

rominent’s V

ision

Company Profile

• Established in 2003, our 5 year old company has grown its operations from a business start-up into one of the leading BPO, KPO and RPO service providers.

• Located in a prime location in Mumbai occupying a wholly owned 6000 sq. ft area with a capacity of 80 operational seats in addition to executive offices.

• The unit is 100% export oriented unit registered under STPI, Govt of India.

• The Center has been running various UK, Australian bound voice and back office operations, on a 24X7-365 day support basis.

Prom

inent’s Profile

Our Values

Client Value Creation

One Global Network

Best People

Integrity

Transparency

Discipline

Prom

inent’s Values

Organizational C

hart

Board of Directors

General Manager Auditors

Operations Dept Head

Admin Dept Head

Team Leaders

Team Members

Admin Team

Organizational Chart

What we do…..Seeking to reduce costs while consistentlymaintaining superior levels of service

For a preview of our services and clients, click on the market segment below

What we do….

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M.T

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Select your sector

Pharmaceutical• The Company provides Outsourcing Services to some

of the UK’s largest independent / group chain of pharmacies involved in retail and wholesale pharmaceutical in UK.

Inbound and outbound tele-sales and marketing Purchasing and warehouse management Work related to Regulatory Division and European Buying

Ph

armaceu

tical

Automobile• The Company provides BPO and KPO services to one

of the leading Motor Factors company with 14 branches based in the UK. Following are the divisions outsourced by our client

Supply Chain division comprising of inventory and warehouse management

Business Analysis on Business Forecasting software “PHOCAS”

Accounting Tele-Sales and Marketing Working on ERP system AUTOPART; product of MAM

software

Au

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ile

Data Mining

• Prominent Solution offers a wide range of Data Mining solutions and services to UK & US Clients, where the company generates leads on the users of a particular Satellite Cable TV service in the UK. The process generates the prospective consumer’s interest or inquiry and targets at generating sales opportunities for the company's sales force. The other process involves developing a catalogue of car spare parts for the US client.

Lead Generation Database Management and Analytics Market research

Data

Min

ing

Medical Transcription• Prominent Solution is a top class medical transcription

outsourcing company, offering accurate & confidential medical transcription services, at a competitive cost. Different turn around time options is available to suit your requirements. As Medical Record Keepers, we maintain the highest level of confidentiality that is required.

Instantaneous medical/radiology report Slashed transcription cost High quality - accuracy reports Reliable service Assured confidentiality & security Short turnarounds on request

M.T

• The Company provides RPO services to some of the major companies based in the UK. Our services include

Contingency Recruitment Executive Search (Targeted Headhunting) Recruitment Advertising Response Handling Psychometric & Ability Testing Account Management ( Specialized Research and Resourcer

Team) Management Agents ( Outsourced HR function)

RP

O

Recruitment Process Outsourcing

Transit projects

During the last 3 years, Prominent has extended its services to a number of organizations which range from time span of few weeks to few months or on assignment basis

Assisted in filling VAT returns for last 3 years for N.L.Wade Ltd of London.

Assistance was offered to various companies like Prinwest Ltd, Maxearn, Gorgemead Ltd, Swingward Ltd etc on assignment basis

The company has sent 26 candidates for training purposes to England in the last 2 years.

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sit P

rojects

Diverse Work Category

• Diverse W

ork category

How we do it….

Process Selection

People & Training

Transition

Tools & Technology

Security

Facilities

Centres of Excellence

We apply the 6 centres of excellence towards any outsourcing initiative

Centres of

excellence

Process Selection

• We have a unique process selection tool that has been instrumental in outsourcing various business processes. Use of this tool allows for;

Transparency in selecting the process Selection of processes that will benefit by the off-shoring

initiative Identifying processes that are not yet ready for remote

processing

Process S

election

People

• We cultivate creative, flexible and the right kind of talent across voice and non-voice applications. Some of the measures we deploy for recruitment and training include

Using our forecasting model to accurately predict staffing requirements.

Perform tests to gauge the minimum aptitude and learnability of the interviewees.

People &

Training

Utilizing an intensive training program which includes soft-skills and relevant process knowledge training – along with regular refresher programs.

Quarterly open house sessions providing for staff at all levels to meet and interact with the management team

People

People

Leadership Training for Team Leaders and Managers.

Exchange Training programs where we send our employees to the client’s site for product & process training as well as invite the client to our site for the same.

People &

Training

Transition

• Transition has been a key factor in all processes outsourced to us. We have a defined step-by step approach to transitioning processes

Pilot Runs

Technology Implementation

Process Assessment

Resource Assignment Framework Key Benchmark Technology Plan

Systems and Process

Migration Planning

Contingency Planning

Transition

Tools & Technology

• Prominent Solution has the best technology equipment and software for its outsourcing operations.

• All tools have been evaluated and tested rigorously in all conceivable situations to ensure their efficient functioning. In addition, they are subjected to periodic checks and timely upgrades are carried out as required.

• All our Infrastructure is designed for Redundancy at all levels, which includes Voice Connectivity backups using two ISP’s fully on VOIP which allows us to connect any part of the world at reasonable costing.

Tools &

Technology

Tools & Technology

Center equipped with a capacity of 80 seats x 3shifts with DELL desktops

Meridian 11C and Audio codes Mediant Digital Voice Gateways.

GN Netcom Phones with Binaural noise cancellation headsets.

Cisco PIX Firewall, Cisco Routers, for Wan and VPN Connectivity.

Redundancy on LAN for data and voice.

• Our Technology infrastructure includes

Tools &

Technology

Facilities

Reception area with a lounge

Meeting rooms with a capacity of 10, fully equipped for meetings and recruitments and conference calls

A server room with 2 server racks and relevant hardware

A 3 tiered bunker room for agents to rest

• Our Company infrastructure includes

Facilities

Facilities

A well equipped pantry with capacity of 24 and a separate locker area for agents to keep their belongings for data security

Power backups on 50 KVA Kirloskar DG, Online APC UPS for all desktops and servers.

A separate fire exit and elevator in case of emergency

• Our Company infrastructure includes

Facilities

Security

• We have implemented physical, administrative and technical controls to ensure the integrity, confidentiality and privacy of any information we handle

24 x7 physical security with zoned access to all employees

Regular fire drills with all required fire-fighting equipment in place

Restriction of personal belongings on the operational floor for security of data handled.

The whole premise is secured with security camera’s covering every inch of the facility

Security

Prominent Advantage

•

Prom

inent A

dvantage Home to the largest educated English-speaking graduates from

varied backgrounds.

Compared to American call centers, outsourcing with us would save you at least 60% in operational expenses.

We help you attain a more predictable cost structure that closely matches your revenue stream and cash flow, allowing you to focus on your core business.

We provide 100% resolution of our clients’ outsourcing requirements which is a validation of our capabilities and the trust that companies have displayed in us.

Our company is built on the strong edifice of Trust, Integrity and Governance, which are reflected and demonstrated through our performance.

Contact Details

karishma chambers, near bcg school, j.b nagar, andheri (e), mumbai 99

Tel: 67100781, 28256436 info@prominentsolution.com

Sangeeta SinghProcess Control Managersangeetas@prominentsolution.com

Mahesh Singh Business Development Manager maheshss@prominentsolution.com

Prominent Solution