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Key aspects for successful project managements of e-government and mobile implementation. Presentation held by Mr. Mario Houthooft, within the first session of the FORUM „INFORMATION TECHNOLOGY IN GOVERNMENT”, dedicated to interoperability, held at Chisinau, January 16th 2012.
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Mario Houthooft
January 16th, 2012
Chisinau
Project management for successful e-Government/eID/Mobile
implementation
• In many cases e-Government project have as objective to “replace” an existing process by a so called full electronic process using an eID card and perhaps also mobile devices
• Considered as just another IT project
Project management for successful e-Government/eID/Mobile implementation
Requirements DevelopmentUnit/System
testingSpecifications
Technical
acceptanceAcceptance
Production
set upPilot
• Why are e-Government projects different from other IT projects?
• Online applications
Project management for successful e-Government/eID/Mobile implementation
ID & User Data
Today we are in the post-PC era
• New devices
• New Media
• User Centric
Project management for successful e-Government/eID/Mobile implementation
• Why e-Government project?
– “ Make the Notaries use the eID card to sign and deposit deeds and documents”
– “reduce the time a company needs to get registered from 57 days to 3 days”
• Electronic versus Paper data flows
• Use of industry IT Standards
• Application interoperability
• Optimal use of “new” devices in applications
Key project considerations
Key project considerations
• User Centric– Easy and secure– Self service offering including “what if I loose my eID
card/mobile, I have an eID and a mobile, multiple devices,…”
• Legal compliance from the start• Electronic and live Help desk• Acceptance criteria based on user adoption
– including user feedback mechanisms (polls, vote, rate,..)• What if then else senarios - Exception handling• Agile project management• Go to Market timing
• Project Board/team should also include
– “New devices” knowledge
– “Legacy” systems representatives/knowledge (how does it work today)
– Users/representatives
– Usabilty experts (end user uptake is the succesfactor or project killer)
– Operations representatives
– Legal competence
Key project considerations
8
Getting eID/Mobile On Board“4 steps towards more satisfied users”
1 Initial business case and analysis
-Decide on win/win business case(s) 2 Detailed business &analysis
- Detailed analysis of win/win business cases
- Detailed technical/functional/security/legal analysis
- Decide on business case priorities/technical solution
- Develop & Run demonstrator
Validate, specify, develop
3 Pilot
- Set up of live pilot managed by project team over fixed period with measurable (user) deliverables, criteria
- Decide on results and make plan for usage/exploitation
4 Production
- Exploitation
Monitor user adoption, feedback and market momentum
THANK YOU
Questions?
Mario Houthooft CEO LIN.K nv
www.linkid.be
+32 475 567 884 +32 9 252 28 47