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Prime Time Lead Nurturing For Sales Mathew Sweezey Marketing Evangelist

Prime Time Lead Nurturing for Sales

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Lead nurturing...for sales? You bet! Join Mathew Sweezey, Marketing Evangelist at Pardot, a salesforce.com company, as he explores the types of lead nurturing programs that are prime for a sales team's use to help increase lead flow and deal conversion. Having both a sales and marketing background gives Mathew solid insight into a sales team's need and use of lead nurturing from all angles. In this webinar, he will share and teach us: - How sales teams can benefit from the use of lead nurturing - What types of lead nurturing approaches sales teams can use effectively - When to use select lead nurturing approaches

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Page 1: Prime Time Lead Nurturing for Sales

Prime Time Lead Nurturing For Sales

Mathew Sweezey Marketing Evangelist

Page 2: Prime Time Lead Nurturing for Sales

#PardotWebinar

Safe Harbour Safe harbour statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any

such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements

are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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DRIP NURTURING FOR SALES

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Marketing Author:

Marketing Automation For Dummies – 2014

Is my love, work, passion, and what I think about

all day every day

- Mathew “Sweezey” @msweezey

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Drip Nurturing is a function of: Marketing + Sales

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GOAL: Increased Conversion through automated/relevant engagement

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BENEFIT: •  More sales •  Better information •  Better focus on

Sales Ready Leads •  Optimize resources

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DRIP NURTURING FOR SALES

Problem/Goal Type  of  Drip  Program  

Cold  Database   3-­‐2-­‐1

Automate  Lead  Nurturing Stage-­‐Specific  Drip

Event  Pre  and  Post  Follow-­‐ups Event-­‐Specific  Drip

Cold  MarkeJng  Lead  Drip 3-­‐2-­‐1

Cold  Sales  Lead  Drip Straight  Drip

CompeJJve  Drip Straight  Drip

Lost  Deal  Drip   Straight  Drip

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DRIP NURTURING FOR SALES

Problem/Goal Type  of  Drip  Program  

Cold  Database   3-­‐2-­‐1

Automate  Lead  Nurturing Stage-­‐Specific  Drip

Event  Pre  and  Post  Follow-­‐ups Event-­‐Specific  Drip

Cold  MarkeJng  Lead  Drip 3-­‐2-­‐1

Cold  Sales  Lead  Drip Straight  Drip

CompeJJve  Drip Straight  Drip

Lost  Deal  Drip   Straight  Drip

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Difference: Marketing Drips: Generate more leads Sales Drips: Give sales an excuse to reach out

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DRIP NURTURING Email Construction •  Subject Line •  Body •  Call-to-Action

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Drip Nurturing Subject Lines:

Personal: “Thought you might like this”

Relevant: “Saw this article”

Not About You: “Did you see this yet?”

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Drip Nurturing Body:

Personal: RICH Text, and under 3 sentences

Relevant: Helps them do their job better

Not About You: Has nothing to do with your product, or service

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Drip Nurturing Call-to-Action:

3rd Party: Articles in Magazines

Linked: MUST BE A HYPERLINK

Allude Don’t : Has nothing to do with your product, or service

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DRIP NURTURING FOR SALES

Problem/Goal Type  of  Drip  Program  

Cold  Database   3-­‐2-­‐1

Automate  Lead  Nurturing Stage-­‐Specific  Drip

Event  Pre  and  Post  Follow-­‐ups Event-­‐Specific  Drip

Cold  MarkeJng  Lead  Drip 3-­‐2-­‐1

Cold  Sales  Lead  Drip Straight  Drip

CompeJJve  Drip Straight  Drip

Lost  Deal  Drip   Straight  Drip

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TIMING?

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6-45 Days

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COLD LEADs: Sales Drip Nurturing

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COLD LEAD DRIP

John,      I  missed  you  a  few  days  ago.  Here  is  the  arJcle  I  wanted  to  send  your  way.  It’s  from  INC  magazine.  

John,      Did  you  get  a  chance  to  review  your  strategy  yet?  Here  is  our  guide  to  evaluaJng.  

John,      I  haven’t  heard  from  you,  so  just  let  me  know  if  I  should  keep  following  up  or  not.    

6  Da

y  Pause  

30  Day  Pause  

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Competitive Drip: Sales Drip Nurturing

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COMPETITVE DRIP

John,      I  missed  you  a  few  days  ago.  Here  is  the  arJcle  I  wanted  to  send  your  way.  It’s  from  INC  magazine.  

John,      How’s  CompanyA  going?  We’ve  had  a  few  people  menJon:      -­‐slow  response  Jmes  

John,      Your  contract  is  coming  up  in  a  few  months.  Just  so  you’re  aware  you  need  to  let  CompanyA  know  if  you  plan  to  leave...  

30  Day  Pause  

45  Day  Pause  

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Lost Deal Drip: Sales Drip Nurturing

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LOST DEAL DRIP

John,      How’s  CompanyA  going?  I  remember  you  were  looking  at  doing  this.  It’s  from  INC  magazine.  

John,      You  menJoned  lead  nurturing,  and  our  evangelist  just  wrote  this.  Thought  of  you.    

John,      It’s  almost  been  a  year,  are  you  thinking  of  re-­‐  evaluaJng?    

45  Day  Pause  

30  Day  Pause  

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Adding Leads To Drip Programs: SALES DRIP SPECIFIC

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Automated: -  Automation rule -  Looking at data point -  Looking at time

values -  Looking at lead score -  Looking at lead status

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Manual: -  Add to list in CRM -  Have them check a

box

GIVES SALES 100% CONTROL

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QUESTIONS?

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Marketing Evangelist Mathew Sweezey

@msweezey

[email protected]

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#pardotwebinar