- 1. Effective and ethical businesscommunication is a main aspect
ofrunning any business, as it is part of thetransmission of all
information whetherverbal or non verbal on an internal orexternal
levelIt is essential that those messagesfollow the ethical
standards set by thecompany in order not to insult anyoneor make
them uncomfortable.Effective and ethical businesscommunication is
dependent on theefficiency, clarity, and honesty of themessage
2. Professionalism in the workplace is how youbehave and
communicate. This encompasseswritten, verbal, visual and
electroniccommunication. 3. From management, coworkers,and
customers; this will create apositive work environment.Respect can
be displayedthrough your attitude, howconsiderate you are of
peoplearound you, and refraining fromoffice
gossip.Respectingeveryonearound you Be honest, truthful, and do
notshare or misuse the companysconfidential informationAdhering
tothecompanysethicalcode ofconduct 4. Refrain from
discussingpersonal issues at work. Do notuse company
supplies,equipment, and time forpersonal purposesBeingcognizant
ofthecompanystime andmoney The way you dress influenceshow you
present yourself andhow people will perceive you.Hygiene is also
part of yourattire. Bad body odor or strongfragrances can be
offensive anddisruptive.Dressingappropriately 5. Intercultural
Business Communication 6. Interculturalcommunications creates
acommon ground, wherepeople from differentcountries
acknowledgecultural differences andadjust their
approachesaccordingly.Interculturalcommunication allowsfor
universalcommunication, whichentitles respecting thatpeople have
differentvalues, beliefs,expectations andbehaviorsIntercultural
communication turns assumptions ofsimilarities into appreciation of
differences 7. Business writing is an essential aspect of
businesscommunication, and becomes a more vitalrequirement as you
move up the ladder. It is a skillthat can help you either win or
lose a million dollarcontract. The good news is that it can be
taught anddeveloped 8. EffectiveBusinessWritingResearchthe
projectand theaudienceEnsure thatyourdocumentmeets itspurposeProof
readforgrammarand spellingmistakesStayfocused,concise,andengaging
9. Digital media provides a blend of options and tools ondifferent
and more interactive ways to communicateAllows you to use a
combination of interactive methods suchas text, graphics, sounds,
and videos to strategically targetthe needs of your project or
clientIt saves companies on the time and cost of travel,
andincreases productivity, as teams are able to better connectwith
each other 10. Knowing how and when to deliver positive and
negativemessages is an essential business skill, and a critical
factorin any companys communication process and imageYour approach
influences how the message is delivered andthe objectives are
achievedPOSITIVE AND NEGATIVE MESSAGES 11. Positive messages are
easier to deliver, since they tendto cover good news. Depending on
the message and itspurpose, the writer needs to ensure that the
content andpurpose is clearly understood and deadlines are set
asneeded. Just because the message is positive does notmean it is
not important. 12. Successful presentations sell an idea through
the utilization of entertaining,educational, and engaging
techniques. They should never be based on one-way communication
methods. How you present it is equally important asthe content. The
presenter needs to create a comfortable free reinenvironment that
encourages engagement and socializing. The goal of anypresentation
is to inform, persuade, request action, and build relationships.
13. Make apowerfulfirstimpressionKnow
yourTopicBepreparedBeattentive ofslidelayout
andgrammarandspellingerrorsUtilizedigitaleffectsBe conciseProvide
your audience with a quality presentation. Your main purpose should
be thatthey enjoy, retain, and learn the information presented. If
you enjoy and believe inwhat you are presenting then your audience
will pick up on it and will follow the samepath. 14. Business
reports are a way ofcommunicating information within theoffice or
with customers. It consists ofobjectives, problems, and suggestions
forimprovement.BUSINESS REPORTS 15. BUSINESS REPORTS 16.
FormalInformalLong well researched reports that areusually prepared
for upper management orother companies. They include a
cover,summaries, a proposal, and a contentpage. The report ends
withacknowledgments and list of referencesShort reports that can be
communicatedthrough E-mail, office memos or verbally.They do not
require a cover page, and theintroduction and conclusion are part
of thereport 17. They define the companysoperational and financial
goals forthe next few years, and aprojection of how they will
beachievedUsually prepared by uppermanagementThey guide the
companys policiesand strategies to assist them inpreplanning for
the future,allocating resources, andpreparing for potential
problems oropportunitiesThey are changeable, and shouldbe edited
regularly to fit businessneeds 18. Business proposals: Its
mainpurpose is to elicit businessSolicitedUnsolicited 19.
Unsolicited proposals are usedfor marketing purposes tointroduce an
unanticipatedproduct or service to potentialcustomers. They have to
beespecially convincing, andalluring to attract the
customersattention and interest 20. FormalInformalSolicited
Proposals 21. Formal proposals are based on a customersrequest.
Their purpose is to supersede competitionby providing the customer
with a strategic plan onhow the company is the best fit to meet
their needs. 22. Informal proposals are considered to be
sole-sourced. The customer is only interested in yourservices and
products and is not asking forcompeting proposals.
