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VERVIEWSummary
We’re a professional services firm with a focus on developing intuitive technology solutions for businesses of all sizes.
Since 2002, we have prided ourselves on our meticulous attention to detail and our commitment to providing our clients with a superior level of service and value. After 10 years of solving problems for our clients, we’re as passionate as ever about leveraging new technologies, creating exceptional user experiences, and challenging our team to exceed expectations. Many of our clients have been with us since the beginning, and view us as a trusted partner. Our development professionals have deep experience serving companies of all sizes across multiple industries, from startups to multinational corporations.
Over the last 10 years, we’ve developed a powerful set of ecommerce tools we can shape into the perfect solution for your business. The following is a sampling of the features and functionality our PrecisionStore solution has to offer. Our clients are all unique, and so are our solutions. We offer the flexibility to integrate with your systems as you see fit. We are here to take your online business to the next level.
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VERVIEWCustomer Facing Screens – Products by Category
Products can be displayed by category, brand, size, or any other product characteristic. When a particular characteristic is chosen (in this case a category), the other characteristics are available at the top of the page as dropdown filters. Product layout, number of products per page, and all other display elements can be completely customized.
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VERVIEWCustomer Facing Screens – Product Detail
Once a product is selected, the full details are included on one page, including available color and size variations, product images (and video if applicable), related products and more.
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VERVIEWCustomer Facing Screens – Zoom and Additional Views
An unlimited number of images (and video clips, if applicable) can be assigned to each product, allowing customers to see various views and closeups of products.
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VERVIEWCustomer Facing Screens – Product Bundles / LookBook
The system can display various “looks” or other product groups, allowing customers to browse and shop for complimentary products on one screen. In this case, the user can scroll through various looks and choose to shop a given look.
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VERVIEWCustomer Facing Screens – Shop A Bundle or “Look”
When choosing to shop a “look”, all of the products within the look are laid out on screen. The user can choose size and color variations of each and add one or more of the products to their cart at once.
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VERVIEWCustomer Facing Screens – Shopping Bag
After a customer has added product to the cart, they are presented with a screen to review their order, update quantities or remove products from their cart.
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VERVIEWCustomer Facing Screens – Customer Sign In
When a customer is ready to check out, they have the option of signing in to an existing account, creating a new account, or continuing as a guest. Signing into an existing account provides a more streamlined checkout process since the user can access their saved addresses and credit cards.
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VERVIEWCustomer Facing Screens – Billing and Shipping
Enter Billing Info – Simple interface to enter billing information. If signed into an existing account, saved addresses are available from a dropdown.
Enter Shipping Info – Similar to the billing interface above. The address is automatically cross-referenced with the USPS database to determine whether the city, state and postal code combination is valid. If invalid, the user will be prompted with valid options.
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VERVIEWCustomer Facing Screens – Payment
The customer can review order details, make changes, select a shipping method, apply coupons or gift certificates and submit credit card information. Shipping cost can be calculated in real-time against UPS, USPS and FedEx shipping rates or can use a tiered structure.
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VERVIEWCustomer Facing Screens – Email Receipt
Once the order has been completed, the customer receives an HTML email receipt with custom logos, color schemes and copy. After the order ships, a similar email is sent with links to track the order or view their order history.
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VERVIEWContent Management Screens – Manage Products
The admin site allows authorized users to control product catalog information by adding new products and editing existing products. The user can specify a product name, category, keywords (for use in the product search engine), pricing, availability, and more. Product descriptions can be maintained using our rich-text tool. This tool has a familiar interface, similar to Microsoft Word, with icons to control text formatting (bold, italic, underline, alignment, font, color, etc.), creating bulleted and numbered lists, creating hyperlinks, inserting images and much more.
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VERVIEWContent Management Screens – Manage Product Images
Multiple product images per product can be uploaded and maintained in the system. Images are automatically resized and optimized to match the specifications required for displaying in the storefront.
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VERVIEWContent Management Screens – Manage Product Attributes (Sizing and more.)
Sizes, pricing and availability can be managed easily through a simple interface. Update pricing or sale status by size.
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VERVIEWContent Management Screens – Manage Related Products
Products can be related to one another for cross-selling opportunities in the storefront. Easily locate products to relate to one another through a set of filtered dropdowns.
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VERVIEWContent Management Screens – Manage Product Grouping and Bundles
Bundles or groups can be created by administrators by uploading an image that represents the look and selecting two or more products from a list of filtered dropdowns. The order in which the products are displayed are configurable as well.
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VERVIEWCustomer Service Screens – Search Orders
Orders can be searched using any combination of order date, order status, customer information and more.
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VERVIEWCustomer Service Screens – Search Orders
Order search results are displayed on screen with the option of downloading results to an Excel spreadsheet for use offline. Click the “Details” button to drill-down to specific order details.
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VERVIEWCustomer Service Screens – Order Details
This screen includes complete order details for a given order, including items purchased, shipping method selected, discounts applied, payment methods used, shipping and billing information and more.
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VERVIEWCustomer Service Screens – Order Details (Continued)
Order comments for internal use can also be maintained on this screen, as well as information relating to shipping data for this order, including shipping date, carrier, tracking number and actual freight charges incurred. Email correspondence with the customer can also be viewed and re-sent if needed.
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VERVIEWCustomer Service Screens – Order Tracking
By clicking the Tracking Number on the previous screen, administrators can view complete UPS, USPS or FedEx tracking data for a given order. This is the same view that the customer has within the external site after their order has shipped.
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VERVIEWCustomer Service Screens – Call Center
From the order detail screen, a customer service rep can initiate a return and process a refund on the initial credit card. The system allows for partial returns, reason codes, miscellaneous adjustments (e.g. to cover shipping charges if deemed necessary), and integrates directly with inventory. Corresponding return/refund reports are available on a separate screen.
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VERVIEWCustomer Service Screens – Call Center
Orders can be created from within the administrative section of the site as well. If a customer calls in an order, a customer service rep can create an order from a single page, including product selection, address information, discounts, and payment. Customers can also call in if they had difficulty completing an order online and the Call Center is able to pick up a partial order where the customer left off.
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VERVIEWCustomer Service Screens – Reporting
Various types of sales reports are available with custom date ranges, roll-up to product category, download to Excel spreadsheets for use offline and more.
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VERVIEWCustomer Service Screens – Internal Audit Reports
Super admins” can view a report that shows all of the administrative activity within the system over any given timeframe. The report can be filtered to show specific types of activities, specific administrative users, and specific date ranges (or any combination thereof) in order to monitor customer service rep behavior and performance.
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VERVIEWSummary
Our PrecisionStore tool kit is custom-designed and we can provide a solution tailor-made for your business that may include any combination of these features, as well as any additional needed features. In addition to what you see here, we have developed tools to manage promotions, coupons, and much more.
Also, we have expert knowledge of web analytics tools, especially the free and powerful Google Analytics software. We can set up detailed custom reporting so you can always access granular, real-time reporting to help you optimize your marketing campaigns and increase your ROI. We also have expert knowledge of email marketing campaign automation, and can provide targeted, dynamically generated, personalized email messages to drive more traffic and sales on your website.
We would appreciate the opportunity to discuss your software needs, so that we can propose an ideal solution that both meets your current needs, and provides a pathway to future strategic technical development to best support your business in the years to come.
Please contact me with any questions or feedback. Thank you!
Best Regards,
Denton Biety VP Business DevelopmentPrecision Development(310) [email protected]
