12/10/09

RETEC

QBR WORKBOOK

2008

Q-2 Q-3 Q-4

TABLE OF CONTENT

1………………………………………………...QBR Letter

2………………………………………………...Quartly Review Q3/Q4

3…………………………………………………Recalls

4…………………………………………………PM Completion

5…………………………………………………SLA Q3

6…………………………………………………SLA Q4

7…………………………………………………IVR Questions

8…………………………………………………NTE Clarifications

9………………………………………………....Q2 Review

1

QBR LETTER

2

QUARTLY REVIEW

Q3 & Q4

3

RECALLS

4

PM COMPLETION

5

SLA STATUS

Q3

6

SLA STATUS

Q4

7

IVR QUESTIONS

8

NTE CLARIFICATIONS

9

Q2

REVIEW