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Innovating with BlueMix DTA-2552 IBM InterConnect 2016 Conference
Kenneth Verlage CIO PostNord
Greger Wikstrand CTO Capgemini Sweden
PostNord • Dates back about 400 years • 500,000 parcels delivered every day • 60,000 pallets of goods transported everyday
How can we be flexible and innovate while keeping costs low and time to market short?
A small sportswear company challenged us PostNord’s clients’ issues are PostNord’s issues. In the case of the sportswear company, they were concerned about: Returns – customers are surprised when they had to pay customs and VAT Reimbursements – customers claim packages were lost in transit and ask for refund Delays – Variable and unpredictable delivery speed
Some of the roadblocks to innovation In large organizations such as PostNord, there are many roadblocks to innovation: • Pre-study • Pilot • PoC • Design authority board • Investment board • Corporate culture
KENNETH VERLAGE Good morning network! I need to talk to those of you that tried Rapid Software Prototyping and with Rapid I men lighting rapid – like 3 weeks cycles.”
“ GREGER WIKSTRAND
We can help you with that. When should we talk? ” “
Engagement overview
Capgemini Team
PostNord Team
PostNord Leadership
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SME CUSTOMERS
SME CUSTOMERS
SME CUSTOMERS
SME CUSTOMERS
PHASE 1 DESIGN
PHASE 2 BUILD
Delivery Lead
Customs, UX, SME
Developers & Testers
Developers & Testers
The innovation workshop Two motives drove the workshops, which were called Logistics Labs. The first was quick innovation. Covering a lot of small topics quickly. Failure is ok, if you fail quickly, inexpensively and learn from it. The second idea was to work quicker and more as a start up.
Next came the hard work How does a company not used to speed face the challenge of having to deliver quickly? By combining frontend genius and backend reality. Key to success is core business competence in both discovery and delivery. • Sudden new challenge for speed • Frontend genius and backend reality • Core business competence
The outcome The look and feel is the same as existing PostNord offers. Because it is customizable, the interface can still accommodate new functionalities intuitively. The result is an optimized user-experience.
What we learned from this experience
KENNETH VERLAGE
• Being a startup is not a pre-requisite for innovation
• It is possible to make pace-layered IT happen
• A cross-disciplinary team is valuable (SME, BD, IT, Partner, Customer)
• Innovation builds on our strengths but also puts a spotlight on our weaknesses
• If we don’t fail enough, we are not bold enough
GREGER WIKSTRAND
• Build your network before you need it • You need a core of top talent in the
innovation team • Innovation is about customers,
products, operations and pricing, not only IT.
• Working as one team with the customer requires commitment and boldness for success
• It is ok to fail, because we learn from it.
We both learned that a long term innovation habit thrives in partnership
Contact us
KENNETH VERLAGE
Twitter: @verlage [email protected]
GREGER WIKSTRAND
Twitter: @GregerWikstrand [email protected]
