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We Make IT Happen…IT Infrastructure, Annual Maintenance Contract/ IT Services, Business Applications (ERP/CRM), IT Security
WHO ARE WE?
With 22 years of experience, Pinnacle has a track record of providing the best quality, value & service from network infrastructure and integration to innovative cutting edge business applications. We provide our clients with end-to-end solutions that best suit their evolving business needs.
Few of Our Partners…
THE PINNACLE STORY
1995 2000
2005 201
0
2015
Pinnacle was founded
Introduction of ERP
Started with 3 employees
Strategic Partners: Novell, Microsoft, Compaq, Cisco
Key Clients: Al Futtaim Sons, Emerson FZE
Launch of regional operations
Introduction of Network Security & Storage
20+ employees
Strategic Partners: Citrix, EMC, NetApp
Key Clients: Ministry of Finance, Dubai Municipality
Opened a branch in Abu Dhabi
Introduction of Cloud Solutions, VMware, Data Center
50+ employees
Strategic Partners: SAP Business One, Veeam, Wondersoft
Key Clients: DIFF, SEHA
Launch Pinnacle Vidya/ CSR
Introduction of Security Solutions, Business Continuity, DR
80+ employees
Key Clients: NMC Group, Danway, Adani Global FZE
Pinnacle completes a decade of service
Introduction of Telephony, CRM, Outsourcing
35+ employees
Strategic partners: Avaya, Fortinet, Synology Distribution
Key clients: Danube, Hilton RAK
What we do?
From Hardware Networks to Complex Systems, depending on the scale and nature of the requirement, we provide Consulting End-to-end Designing Sourcing Configuration Virtualization Certification
IT Infrastructure
Our IT Security solution includes: Network Security Data Security Risk Management Consultancy Services Managed Security Services
IT Security
What we do?
Support Services
24/7 Support Services through annual / adaptive support & maintenance contracts including Regular on-site visits Remote Support On-demand assistance Disaster Planning &
Recovery Outsourcing Rapid Response Capabilities
Designing, implementation and customization of ERP Customer Relationship
Management Human Resource
Management System Document Management
Solutions Business Intelligence &
Analytics
Business Applications
IT Infrastructure
01
02
03
04
05
06
Network & Wireless Solutions
Telephony & Messaging Systems
Structured Cabling, Data Centre and Security Systems
Virtualization, Storage, Cloud
Backup, Disaster Recovery and
Business Continuity
Information Security
IT Security
We provide a systematic approach towards Information
Security for SME’s and Enterprise customers
We approach cyber security with a specific process to cover three
elements – People, Process, Technology
Pillars of IT Security
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Inte
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Support ServicesRemote Monitoring and Support
24/7 remote monitoring of the critical IT environment and remote support to safeguard your investments, address issues and ensure no critical system downtime
Annual Maintenance and Support Contracts
Customized service contracts to suit your requirements including onsite, remote, rapid response and accident based services
Managed Services
Outsource IT Management/ Helpdesk and resources
Extended Warranty
Enhanced cover for critical IT equipment
Consultancy Services
Requirement analysis, network design, RFQ creation, ISP service offerings, IT security audit, IT staffing, IT infrastructure setup and relocation and training
Business ApplicationsEnterprise Resource Planning
(ERP) Ecommerce Solutions
BI &
Analytics
Core Areas
Retail Solutions/ POS
Web & Mobile Applications
Content
ManagementPerformance Management
Business Applications
Design and implement systems based on platforms from technology leaders such as Microsoft, Oracle,
SAP
Provide software solutions for enterprises to meet their client expectations, competitive pressures and
operational considerations
Optimize account and financial reporting, customer satisfaction, sales analytics, new business
development, logistics
Why Pinnacle?
With 22 years of existence, we have built loyal and long
term engaged customers while
providing continuous value
We are certified in all that we do to ensure high level of support to our
customers
We listen deeply to your actual
requirements and offer customized
solutions with enduring value
We put our customers first and believe in
having a service oriented approach
We are more agile and flexible than a
big IT company and aim to move faster with each passing
day
HEAR WHAT OUR CLIENTS HAVE TO SAY ABOUT US…
"We, ITR Middle East FZCO Dubai, UAE have been in Partnership with Pinnacle for
our ERP System since 2008. Our experience with Pinnacle has been great in the
areas of Software Solutions, support and quick attention to trouble shooting. They
have resolved the issues for our customized solutions in a faster and effective way.
Since we are happy with the team and their products, we have now upgraded our
products for a much more convenient, faster and effective solution for our line of
business".
Finance Manager - ITR Middle East FZCO
“We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle has helped us resolve our issues within 24 hours, resulting in smooth business with reduced downtime.”
Ganesh Iyer, Managing Partner - FLC Marketing
“Pinnacle has been in association with IFFCO primarily in the area of providing resources for Application support. We have seen that the team of Pinnacle has always been very committed. Also there is a very high flexibility of Pinnacle in their approach towards the customer. They remain an IT Service provider to IFFCO and we recommend them for their long term and flexible approach"
Joydeep Roy, Director IT - IFFCO
“I’m very impressed with Pinnacle team. Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered the required services on time without adverse business impact. Thanks again for your cooperation”
Mahir Ciftcibasi, TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont
HEAR WHAT OUR CLIENTS HAVE TO SAY ABOUT US…
Dubai Office (Head Office):311, Al Fajer Complex, (Homes R Us Building), Near Al Maktoum Bridge, Umm Hurair Road, Oud Metha, P.O Box 27261, Dubai, UAE
+971 4 335 0053 +971 4 335 2350 [email protected]
Abu Dhabi Office:601, Building of Saeed Naser Al Junaibi, E-16, 48, Tourist Club Area (Opp. Abu Dhabi Airport City Terminal), P.O Box 52512, Abu Dhabi, UAE
+971 2 673 5700 +971 2 673 5597 [email protected]
