nextcaller.com https://nextcaller.com/phone-fraud-detection/

Phone Fraud Detection

Identify spoofed calls in 2 seconds

Our fraud detection platform flags suspicious callers with 3 easy-to-read fraud levels (Low, Medium, and High). Wedetect all forms of call spoofing, and provide an accurate analysis within 2 seconds of each call. Our warnings allowagents to handle all callers appropriately, based on their fraud threat. If a caller is certified Low threat level, agentscan stick to normal authentication protocol. If callers are Medium or High risk, they can ask additional securityquestions. Next Caller is your first line of defense against phone fraud.

Your clients' information is vulnerable

Call spoofing is the leading contributor to the risingincrease in phone fraud, primarily because of how easyand effective it has become. There are even apps such asSpoofCard (intended for prank calling), that allow anyone,regardless of technical expertise, to mask their caller IDand easily spoof your call center. This act of spoofing iscompletely undetectable by your agents, because theircaller ID tools cannot differentiate between calls from thephysical device that owns the number, and a device thathas spoofed the number.

Identity thieves are extremely resourceful. Here's how they compromise accounts:

Step 1

An identity thief obtains a target's phone number and address. This is done through several methods, but riflingthrough garbage is the simplest way.

Step 2

The thief identifies which businesses the target uses. After identifying a name and address from the garbage, a thiefcan simply peek into a mailbox to get everything he or she needs to know.

Step 3

The thief calls your business and spoofs the phone number obtained from the discarded email. By using any of thefree, accessible, and untraceable methods, like SpoofCard, the account information of the victim will appear on theagent's screen.

Step 4

The thief only has to convince the agent that he or she is the account holder by verifying the information on thescreen. Since most institutions ask for name, address, or elementary school name, a quick Google search is all thethief needs to complete the hack (if the discarded email wasn't enough by itself).

Because it is the agent's job to assist the caller, he or she will naturally try to help the caller access the account. If thethief was unable to trick your first agent, they will keep calling to gather tiny bits of data. Through a little brute force, athief can compromise your company's security.

Step 5

The thief's work is done, but it's just getting started for your business. You now need to cover/undo the damage, andinform your valued client that his or her account was compromised.

Rest assured, the identity thief will use the account information leaked at your company to hack into your client'saccounts at other institutions. Unfortunately, it's that easy.

For pennies per call, and a very simple API integration,you can prevent all of this from happening

How it works

Our Fraud API TM requires no software or hardware, and installation for most clients is same-day. After we perform adeep analysis of the call, we simply output the caller's fraud level via our Fraud API .

Output

Low

An output of "Low" means we can certify that the caller is calling from the device that owns the number, and nothingout of the ordinary is happening. Agents can proceed with the standard authentication of your business.

Medium

An output of "Medium" means we cannot certify the identity of the caller, and that spoofing may be occurring. We alsoflag disposable phones as Medium (when detectable), because the vast majority of phone fraud occurs viadisposable phones. Your company needs to be more vigilant with Medium threat callers, so we recommend you askan additional security question.

High

The output of "High" means that we are certain the caller is deliberately masking his or her caller ID, or has beenflagged as "high risk" by our network for a number of other factors. We strongly advise you ask these callers twoadditional security questions. We also recommend that you DO NOT pass these callers through any automatedsystem, especially for services like new card activation. Non-malicious spoof does occur, albeit rarely, but werecommend you treat all these callers with caution.

Go ahead, try to spoof us

Let your best engineers try to fool our platform.The system will ID each inbound caller as Low, Medium, or High risk.

1-877-351-7827

Impressed so far?

It gets better. Our Fraud API is not only simple to implement, it's also affordable. For pennies per call (no setup,maintenance, or any other fees) you can dramatically reduce phone fraud at your company. Pricing is based onvolume, so fill out the form below to learn more and check off one more problem from your call center's list.

Not sure if spoofing is hurting your business? We'll perform a free security audit detailing your highest vulnerabilities,

and discuss how exactly we are able to compromise your existing security protocols. A mutual non-disclosure andaudit authorization agreement is required before proceeding.