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How HR should approach Social Media in order to Enhance Employee Relations and help employees develop Personal Brands.
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© Muhammad Karim, 20101
Personal Personal Branding and Branding and
Enhancing Enhancing Employee Employee RelationsRelationsWith Social MediaWith Social Media
© Muhammad Karim, 20102
We're still in the first minutes of the first day of the Internet
revolution.Scott Cook
““““
© Muhammad Karim, 20103
OUR CURRENT FOCUS
‘What NOT to do.’
© Muhammad Karim, 20104
THE NEW FOCUS
GET INVOLVED!
•Build Employee’s Personal Brand
•Enhance the Corporate Brand
© Muhammad Karim, 20105
THE BIGGER PICTURE
To have employees which represent and fulfil the values of the organisation to the best of
their ability in the Social Media Arena.
© Muhammad Karim, 20106
WHAT’S DRIVING THE CORPORATE BRAND???
•Major Aspect: Building image as an Employer
•Taking advantage of a key asset: Employees.
© Muhammad Karim, 20107
What it is & What it’s not.
Access on Demand Regularly scheduled updates
Dialogue Monologue
Transparent Controlled
Inclusive Exclusive
Authentic Product/Brand Driven
Vibrant, dynamic and Multi-channeled
“On message”, static , dependent on one device/channel
Listening device Corporate messaging vehicle
To be EMBRACED To be USED
SOCIAL MEDIA:
© Muhammad Karim, 20108
POLICY
When developing the Policy, Remember…
•It will fall under a bigger Corporate Social Media Strategy
•Employee RETENTION & RECRUITMENT•Everyone is a stakeholder in this.
<from ElizabethHannan.com>
© Muhammad Karim, 20109
TOOLS!
© Muhammad Karim, 201010
28%of LinkedIn’s 30 million users are senior
executives. 28% earn over $104K.
25%of Facebook users 35 years old or older.
45% are 26 years old or older.
IT IS RELEVANT…
© Muhammad Karim, 201011
CASE STUDYERNST & YOUNG
© Muhammad Karim, 201012
CASE STUDYRECKITT BENCKISER
© Muhammad Karim, 201013
That’s all very Nice, but what do we DO?
© Muhammad Karim, 201014
Recruit. Retain. Brand.
Use it to…1. Recruit Employees/ get referrals/ Advertise!
2. Build /maintain relationships with employees
3. Find & share information
4. Ask & answer questions
5. Enhance productivity/communication among employees
6. ENGAGE all stakeholders
© Muhammad Karim, 201015
DO 3 THINGS FIRST
1. Understand how Social Media fit into and enhance your overall organisational strategy?
2. Learn what the tools are and how to use them.
3. Develop a Specific Social Media Strategy.
© Muhammad Karim, 201016
DO A SWOT ANALYSIS
•Already have a strong intranet site•Know where to begin
•Lack of Technology•Lack of Experience
•Competitors already active in using SM
•Gaining Knowledge: We know what we don’t know•Conferences
© Muhammad Karim, 201017
THE POWER OF THE BLOG
• Establishes you as a thought leader in HR.• Increases your credibility • Facilitates conversation with ALL your
stakeholders – ‘Go see our blog…’• Gives you ability to see whaqt’s really
important to various stakeholders – internal and external.
• Will LAUNCH you in to Social Media
Why you should create and use your own blog…
© Muhammad Karim, 201018
WHAT DO YOU DO ON YOUR BLOG?
1. Provide resources/tips related to your industry2. Establish yourself as an expert 3. Involve your staff and let them share their knowledge4. Provide a place for consumers to share information 5. Give your customers a place to voice their opinion6. Share your or your client’s stories7. Talk about your products8. BE CREATIVE!!!! ENGAGE THEM!
LINK IT TO FaceBook, Twitter, Linkedin – EASY Amplification.
© Muhammad Karim, 201019
CRITICISM
• Natural aspect of ANY campaign• Some will love it, some won’t. It’s a
reality. Accept it. Get over it.• A negative response is a cry for
help AND an acknowledgement they care
© Muhammad Karim, 201020
HANDLING NEGATIVE COMMENTS
• Respond quickly and politely.• It is better you know what people are
saying than to ignore it– Enter into the dialogue– Tell your side of the story
• Transform your enemies into advocates– People react and transform when they
realise they’re talking to a ‘person’ and not a machine/organisation/corporation
© Muhammad Karim, 201021
But…• Employees will
embarrass your company if left to their own devices
• Employee misuse using it during work time.
• Possibility of negative comments about the company.
• Legal concerns
So…• They use all forms of
digital media already. If they could, they would.
• Use results-driven measures, not activity-driven measures for employees
• This could be happening anyway. You just don’t know about it.
• You are in control, you get to create the Policy
CONCERNS
© Muhammad Karim, 201022
BABY STEPS
• Slow & Steady• Experiment with a few• See what’s pertinent and relevant and what’s
not.• Expect mistakes and failures – they help you
grow• Understand that you have to BUILD success• Do it One conversation at a time if you have to.
But DO IT.
© Muhammad Karim, 201023
GO DO THIS RIGHT NOW.
1. Set up a LinkedIn, Plaxo, Facebook, Myspace, Twitter account or group
• Invite 20 people• Find people/agencies/ groups you can associate with• Start talking
2. Find 3 Blogs about social media/web 2.0• Subscribe via RSS feed• If you don’t know what RSS feeds are … Google it!
3. Live this social media experience for a month, talk to people about it, think how it can help you.
© Muhammad Karim, 201024
ENGAGEMENT
MindsetPersonal not CorporateMarathon not a sprint
© Muhammad Karim, 201025
Companies resist social media engagement for the same reason
people resist authentic, loving relationships — a fear of intimacy.
-- Shannon Paul, Blogger, New Media PR Consultant
““““
© Muhammad Karim, 201026
The key is interactivty and building a relationship!
Don’t make your Web presence an on-line version of a fancy
business card.
© Muhammad Karim, 201027
RECOMMENDATIONS
www.chrisbrogan.com
Spread the knowledge to your employees!
© Muhammad Karim, 201028
Be a leader. Get out there.
Get Employees Talking!
It’s not hard… it’s simple, it’s logical and it can be very effective.
© Muhammad Karim, 201029
CREDITSJennifer McClureVice President – Centennial, Inc.www.cincyrecruiter.com
Javier MoralesAssociates in Business, Inc.
Carmen HudsonSenior Manager, Talent Acquisition Yahoo!
Elizabeth HannanElizabethHannan.com
Chris BroganChrisBrogan.com
© Muhammad Karim, 201030
http://uk.linkedin.com/in/muhammadkarim
http://www.karim.co.za
@mkarim
CONNECT WITH ME.
Muhammad Karim