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Social Business Forum 2013 Milan - Keynote by SAP's Sameer Patel, GM Enterprise Social Software (existing deck updated) >>>For more on SAP Jam visit > http://www.sap.com/jam or Sameer's Blog : http://www.pretzellogic.org/ PPT discusses how to use social collaboration to re-energize your workforce and optimize your core business processes with purpose driven collaboration. Learn how to streamline problem solving, execute faster and drive rapid decision making to achieve your core operational and financial performance metrics. Learn how The Transformational Opportunity from Social Collaboration will come from closing Business Loops: - Customer Performance = Traditional CRM + Customer Networks - Talent Performance = Talent Management + Talent Networks - Financial Performance & Risk Mitigation = Financial Management + Performance Networks - Supply Chain Performance = Supply Chain Management + Business Networks The Next Chapter: Social collaboration needs to surface at the point of decision making, action and business execution to accelerate real business performance. The Future of Work is here. Start Now Read Sameer's blog on: http://www.pretzellogic.org/ and for more on SAP Jam visit http://www.sap.com/jam
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Sameer Patel, Group Vice President & GM,Enterprise Social Software, SAP
Performance acceleration via Enterprise Social and Collaborative Technology
42.4%Growth rate of social software
IDC Market Analysis Worldwide Enterprise Social Software 2012-2016 Forecast
You’ve heard it before…Social, for Business is BIG
4.5BRevenue growth by 2016
Designed to seamlessly connectyour employees, your customers, your partners ….like never before
Enterprise 2.0Social BusinessSocial Enterprise
But let’s get real.
It’s not really working…..
77% of employees never use their enterprise social network
and only 3% use it once each day
Forrester Research, 2012
The research is now here: Adoption never came.
IDC Market Analysis Worldwide Enterprise Social Software 2012-2016 Forecast
And Executives don’t get thesenebulous metricsproductivity
sharing
collaboration
comments
engagement
connections
transparency
“Where’s the Business in Social
Business?”
© 2013 SAP AG. All rights reserved. 7
Because Social in the enterprsie is happeningon Mars
and business on Venus
Why is this?
While we work here….
People
Process
Applications Data
Content
Social Collaboration happens in a vacuum, today.
THE BIG OPPORTUNITY
$1.3 TrillionAnnual value that can be unlocked by social technologiesMcKinsey Global Institute 2012
It’s not Big. Its really, really BIG
Here’s your reality
Increase Revenue
Decrease Cost
Mitigate Risk
Continuously Delight and Satisfy
Customers
Improve Talent Performance
Optimize the Demand and Supply Chain
Make Data Driven Decisions at every
level
But almost all business activities have unstructured gaps to fill.
Transactional systems are excellent atrepeatable processes
Sales opportunity
managementFinancial budgeting
and forecasting
Vendor bid evaluation
and selection
The Transformational Opportunity from Social Collaboration will come from closing Business Loops
Build strong customer communities to delight customers and lower acquisition costs.
Manage customer records and interactions and analyze trends.
Customer Performance
Customer NetworksTraditional CRM
That’s closing the loop
Talent Performance
That’s closing the loop
Talent Management Talent Networks
Manage goals and learning objectives.
Leverage knowledge as a strategic asset.
Financial Performance & Risk Mitigation
That’s closing the loop
Execute Order to Cash, Identify Risk, Manage Compliance.
Financial Management
Manage exceptions and drive decisions.
Performance Networks
Supply Chain Performance
That’s closing the loop
Supply Chain Management
Business Networks
Execute Procure to Pay efficiently.
Galvanize your supply chains to become strategic partners.
PeopleApplica-
tions
Content
Processes
Data
CustomersPartners
EmployeeNetworks
CRMHCM
Supply ChainERPDocuments
Videos
Lead to CloseOrder to Cash
Social Media DataInternal Data
The Next Chapter: Social collaboration needs to surface at the point of decision making, action and business execution.
To accelerate real business performance.
… is practical: It leverages your existing investments and feeds your existing KPIs to drive revenue, reduce costs, and mitigate risk
… is available: Comes integrated, today.
… is achievable: You already have most of the ingredients: applications, processes, data, content
This version of Social Collaboration….
The Future of Work is here. Start Now.
© 2013 SAP AG. All rights reserved. 20
sap.com/jam
Thank You
© 2013 SAP AG. All rights reserved. 21
The Future of Work is here. Start Now
Sameer Patel : @SameerPatel
Read Sameer's blog on: http://www.pretzellogic.org/
and for more on SAP Jam visit http://www.sap.com/jam
© 2013 SAP AG. All rights reserved. 22
© 2013 SAP AG. All rights reserved.
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© 2013 SAP AG. All rights reserved. 24
sap.com/jam
Thank You
