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The License Plate has become the bar code of parking enforcement. Using pay by plate technology, the license plate ties all parking rights to the plate creating a unified parking system for a more efficient long term modern parking solution. Learn more about pay by plate and how the Pittsburgh Parking Authority became one of the first enforcement agencies in North America to successfully deploy pay by plate at http://www.gtechna.com/products/officer-parking
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In collaboration with
The Future of Parking Enforcement
“It’s Bigger than the Plate”
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Agenda
Corporate Profiles
3 presenters
Evolution of the parking meter – Jeff Nethery
Evolution of parking enforcement – Mike Bourre
Unified Solutions - Jeff & Mike
Customer Success Story - Jeff
Conclusion: Why consider pay by plate? Julie
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Julie DixonExtensive traffic & parking management experience, including automated enforcement systems
First Parking Enforcement Officer for the Santa Barbara County Sheriff’s Department
Supported the San Francisco Parking Meter Counting, Collections and Management Services, the Los Angeles Parking Meter Collections & the West Hollywood Parking Enforcement Programs
SFpark implementation (USDOT-funded congestion management program)
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Parking Management System (PMS) makes it possible to manage, track &
visualize parking operations
Five Functional AreasFinancial Analysis
Operations
Asset Management
Workforce Management
Maintenance
Parking Management System
Decision Support SystemRobust & Reliable
Modular / Flexibility / Expandable
Open Standards / Scalable
Dashboard / Reporting
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CALE Introduction
Cale is present in nearly 40 countries across the Globe. Cale America Inc. is based in Tampa, Florida and is Cale’s largest subsidiary with more than 13,000 meters installed in over 125 cities, campuses and privately managed parking facilities throughout the US, Puerto Rico and Bermuda.
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CALE Differentiators
Cale aims at always offering the most cost efficient products on the market.
Cale is a familiar trade mark and the terminals are well known for being:
Reliable
Secure
Durable
Innovative
User friendly
Service friendly
Flexible
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Orub1955
MP 50051978
MP 80081984
TMA891990
MP 1021992
MPC2002
CWT Compact2011
Evolution of the Parking Meter
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Intelligent Integrated Solutions for Parking, Traffic, Code
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Washington, DC
Pittsburgh, PA
Montreal, QC
City of Buffalo, NY
Galveston, TX
Milledgeville, GA
Sampling of Customers
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Web-Based Solution
Modular Design
Add New Functionality As Needed & Easily
Configurable Platform
Interfaces with External Data Systems & Sources
Dynamic & Graphical Reporting Features
Supports New Mobile Devices & Technologies
The OFFICER Suite
Manual
General
OFFICER Command Center (web application / web services)
OFFICER Citizen
Portals
Tickets M anagem ent
Users
Values to use
Back-Office Modules
TOPS – Ticket Online Payment
Pay by Phone / Pay
OFFICER Mobile Applications / LPR
Tickets created by a third party system or in-
house system.
Com m unication Process
Monitoring
Etc.
Citation Module
View ticket copy
Search / browse tickets
Void Requests
Manual Tickets Data Entry
Reports
LPR Module
Search / browse
events (list / map)
Search / browse alerts (list / map)
Manage hot lists, white lists, etc.
Towing Module
...
Payment Module
Pay tickets
Adjust due amount
Add fees
Reductions
Used by other modules
Web service
can be used by other system
Upload
payments in batch
Ageing M odule
Apply late fees
to tickets
Generate late notices for
mailing
Court Module
Multi-level court / appeal
processing
Extend due date, adjust due amount,
etc.
Manage court schedule
Print court document
Produce court
notices
DMV Module
Obtain owner information
(e.g. for parking tickets)
(Other custom
processes)
by Plate Towing Information
PERMIT
Third party systems or in- house systems
for online payment, etc..
Enforcement Solution Architecture
14Ref: 3(-) – Demo: 3(-)
Example of a user's access, with group membership
Highly Configurable
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Scofflaw Alert
Pay by Plate
Pay by Phone
Permits
Time Limit Parking
Hotlist Alert Scofflaw
Mobile Enforcement Officer™ Plates ALPR Enforcement
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Pay By Plate Terminal
Command Center PlateCheck™ Pay by Plate Transactions
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Officer input
Parker input Correction Method
Command Center PlateCheck™ Pay by Plate Error Correction
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From gtechna’s pay by plate experience, all cities should consider a 1% error rate from parkers.Platecheck feature is a must to increase adoption rate and reduce complaints
Parker error % correction
PlateCheck™ Error Correction
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Success StoryCity of Pittsburgh
Dave Onorato (Parking Director)
Background
Criteria for selecting CALE/gtechna
Experience
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Overview of SolutionUpgrade from the basic limited functionality of SSMs
554 of Cale Pay-by-Plate meters installed in 2012
340 additional meters installed in 2013
Nation’s first city-wide successful Pay-by-Plate application
Pittsburgh Pay by Plate
PAY BY PLATE
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Results
1st full year of implementation completed
4.8 million successful plate transactions
Revenue increased by around 30% when comparing the first quarter in 2012
Number of total complaints less than 0.01%
Consistent patron satisfaction with excellent follow-up
Why Pay-by-Plate
Most efficient enforcement!
Eliminates the ability for patrons to trade/sell their tickets
Reduces the on-going cost by providing an optional ticket feature
Pittsburgh Pay by Plate
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Customer FeedbackMonth Transactions Meters
InstalledTotal Complaints
Complaints/10,000 Transactions
Aug 2012 11556 134 3 2.6
Sep 2012 119086 301 34 2.9
Oct 2012 193828 318 25 1.3
Jun 2013 433376 558 20 0.5
Jul 2013 497902 683 56 1.1
Aug 2013 628397 867 49 0.8
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Benefits to City
Lower infrastructure costs
More efficient enforcement and reduces operational costs
Less maintenance – no meter posts or painting of spaces or numbering required
More parking spaces and revenue
Eco-friendly – solar charged and fewer paper receipts
Centralization of plate data for coordinated intelligence across government agencies
Benefits to the Customer
Compatible with real time leading-edge technologies like paperless permits, pay by phone, RPP
Universal top-up – pay at any pay station
Transportable time within zones
Optional receipt – not needed for compliance
Pittsburgh Pay by Plate
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Why Pay by Plate?
Benefits to All
Simplified and unified payment and enforcement method, the license plate is the common reference point
Allows multiple payment methods with one enforcement approach – no patchwork of visual or space-based systems
Less confusing – every type of transaction begins with the plate number!
Community safety and security benefits such as Amber Alerts or locating stolen vehicles and vehicles of interest to law enforcement potential
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Pay by Plate
E-chalk
Paperless permitsScofflaw
Pay by Phone by plate
Whitelist
Hotlist
The future vision of parkingWhat is common in all these enforcement needs?
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http://dixonresourcesunlimited.com/
http://caleamerica.com
http://www.gtechna.com/
Video links
Pittsburgh Cale install
Handheld PbP enforcement
More Information
